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Aircall

Claimed
Tekpon Score
8.9

Aircall Reviews

& Product Details

What is Aircall?

Aircall is one of the most effective business call tools that you can use to enhance your customer experience service, among all the various online call center solutions. Some features available on Aircall are tag and add comments, assign, contact management,  voicemail, queueing, recording, and shared call inbox. This powerful calling app enables business owners to form employee groups based on responsibilities, skill set, location, and other features and establish business strategies that improve team performance. In addition, it gives you phone numbers that you can use to make and receive calls from anywhere you are in the world and get live feeds on processes.

Therefore, great call center software will help you manage your customers well if you have an online business. Communication is key in business, and the Aircall calling app can help you keep in touch with your team members and customers. Aircall is a cloud-based calling app that operates completely in the cloud. You can use it to make and receive calls on either your smartphone or your computer. This powerful tool has many features that will enable you to always communicate effectively with people.

Best For

Call center software for customer-centric teams.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Aircall

  • Located In

    United States

  • Website

    aircall.io

Starting from:

$30 /user/month

Pricing Model: Subscription

Pricing Details:

Aircall has three pricing plans depending on the size of your business. Try them out through the free trial available on any pricing plans.

Essentials

A flexible voice solution with easy to set up, integrate & manage

$30/user/month
Yearly

Professional

Advanced solution for productivity & performance boosting

$50/user/month
Yearly

Custom

Customizable package to suite your business needs

Contact sales team
  • Alerts/Notifications
  • Custom Ringback
  • Automated Attendant
  • Call Analytics
  • Call Conferencing
  • Call Forwarding
  • Call Screening
  • Call Monitoring
  • Call Routing
  • Business Text Messaging
  • Transcriptions
  • Speed Dial
  • Interactive Voice Response
  • Do Not Disturb
  • Call Pulling
  • Call Recording & Rating
  • Call Queuing
  • Contact Management
  • Custom Music on Hold
  • SIP Trunking
4.3
Global Average Score
Score4.30/5
Reviews24,123
  • Seamless Integrations

    Aircall effortlessly integrates with many popular CRM and helpdesk platforms, such as Salesforce, HubSpot, Zendesk, and Slack. Users frequently mention that this feature streamlines their workflows, allowing call data to be synced automatically into their systems.

  • User-Friendly Interface

    Aircall’s interface is praised for its simplicity and ease of use. Many users highlight that the platform is straightforward to set up, even for teams without technical expertise. The clean, intuitive design makes managing and routing calls convenient.

  • Reliable Call Quality

    Many reviewers are satisfied with the high-quality calls and stable connections provided by Aircall. This stability is crucial for businesses that rely on frequent phone communication, especially for customer support and sales teams that need to maintain professionalism during calls.

  • Call Routing and Management Features

    Aircall offers various useful features for managing calls, such as call forwarding, queues, recording, and voicemail. These features help companies manage incoming calls more efficiently, which greatly benefits businesses with high call volumes.

  • Strong Customer Support

    Customer service is often praised, with users reporting that the Aircall support team is responsive and helpful when resolving issues or assisting with setup and integration. This has helped build customer trust and loyalty.

  • Pricing

    Several users feel that Aircall’s pricing is higher, especially for smaller businesses or startups. While the features are robust, the cost can be prohibitive for some organizations, especially when compared to alternative platforms that offer similar features at lower prices.

  • Occasional Call Drops and Latency

    Despite generally positive call quality reviews, some users report experiencing occasional call drops, latency, or echo issues. These problems can disrupt business operations, particularly for customer-facing teams.

  • Limited Customization Options

    Some users have expressed frustration with the lack of deeper customization options. For instance, the inability to configure more granular call routing or reporting settings can limit its usefulness for larger businesses with specific needs.

  • Reporting Features

    While Aircall offers basic analytics and reporting, some users feel the reporting features are too limited. Many would like more advanced reporting capabilities, such as customizable reports or more detailed call analytics.

  • No Offline Mode

    Aircall’s functionality depends on an internet connection, and no offline mode is available. Users have noted that the inability to make or receive calls is a significant limitation when internet connectivity is poor or goes down.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.

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Tell us your opinion about Aircall and help others.

Rashi Arora

Aircall – your business calling app

Aircall is a call center software that allows its users to provide a great customer experience to their clients. It helps record vital conversations, take notes and tag calls, and log all the data they need into their help desk and CRM. Based on our Aircall review, you can use this calling app to take notes and assign missed calls to various team members directly from the call center app on their smartphones.

Also, this calling app enables you to collaborate with teammates. You can control your team members and business contacts from your local device in a central place. You can create and share selected contacts with your team so everyone can follow the conversation. With this calling center software, you can create your settings. For example, you can use the Do Not Disturb feature to receive calls only during your scheduled hours. You can also use dark mode or adjust your language preferences to customize your app experience.

What is Aircall?

How does Aircall work?

Aircall is a cloud-based calling app that helps businesses manage their calls and provide customers with a great experience. To use Aircall calling app, you need to download it on your device. When you successfully download the Aircall on your device, you will sign up and enter your Aircall login details. After installing the app on your Android device, go to your Aircall dashboard; the next step is to ensure that your settings are properly set up to use Aircall.

Then, allow Aircall settings and Log in to your Android app. You will see a Permissions window asking for access to the Microphone, Notifications, and Contacts to configure your app. The Microphone and Notification permissions are needed to enable the app, while the Contacts permission is optional. You should grant them access by clicking the “Allow” button. The app is now ready to start using on your Android device.

How does Aircall works?

Details of Aircall Features

Aircall has a lot of features that would interest you. Here are some of them:

Phone system features

Here are some of the phone system features:

  • Toll-free numbers allow you to easily create toll-free numbers in your local area code or any country where you run your business.
  • International numbers – This enables you to claim local and international numbers for your business in more than one hundred countries.
  • Call routing directs calls to the right teammates each time by customizing distribution and ring rules.
  • Call conferencing allows you to have a collaborative conversation with your team members.

Phone business features

Collaboration features

  • Shared contacts enable you to create and share certain contacts with your team so everyone can follow the conversation.
  • Call commenting and assignment – It helps you assign a call to a teammate and attach an explanatory comment so the call will pop up on their to-do list. 

Call center features

  • Recording lets you review call recordings to help monitor quality and detail and guide training sessions.
  • Pause-resume recording helps you secure your callers’ sensitive information by temporarily pausing call recording as required.
  • Call queuing – It provides inbound callers with the option to stay in queue until one of your agents is available to converse.

call center features

Analytics features

  • Call center analytics – this feature helps you monitor all your call center metrics like call volume, missed call rate, and wait time in a central place.
  • Call whispering – this feature allows you to speak secretly to teammates on a live call to give them timely advice.

Aircall - The Power of Conversation

Aircall Review Conclusions

Aircall is a cloud-based calling app that enables businesses to manage their customer experience and sales engagement operations. This calling app is meant for teams and offices in remote areas; it helps users integrate the software with client relationship management (CRM) and helpdesk systems and manage calls directly from it.

It enables businesses to create employee groups based on skill set, responsibilities, location, and other features and create business strategies to enhance team performance. Also, it offers phone numbers that people can use to make calls from anywhere and get live feeds on processes. In addition, Aircall has integrations with third-party applications like Slack, Pipedrive, Zendesk, and Salesforce. Their pricing is available in monthly subscriptions, and support is offered through chat, phone, and email.

Authors

Rashi Arora

Writer

Rashi Arora

Product Owner @ Broadcom
Tekpon Favicon

Content Writer & Review Specialist

Rashi Arora is currently working as a Project Manager at Aventra Group. Prior to this, she was a Product Owner at Broadcom. Rashi has gained expertise by managing renewals on Salesforce CPQ and improving the Renewal Admin Portal.
Ana Maria Stanciuc

Editor

Ana Maria Stanciuc

Head of Content & Editor-in-Chief @ Tekpon
Tekpon Favicon

Creative Content Chief

Ana Maria Stanciuc is a highly skilled writer and content strategist with 10+ years of experience. She has experience in technical and creative writing across a variety of industries. She also has a background in journalism.

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