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Sonetel Reviews

& Product Details

What is Sonetel?

Sonetel is one of the best VoIP providers you can find. It focuses on small businesses, international businesses, and enterprise customers. They offer three primary services to those customer types: virtual PBX, virtual call center, and virtual fax.

Sonetel has a complete set of features for virtual phone systems. This business phone system also supports voice mail transcription and the ability to receive faxes online with a number through their virtual fax system.

Sonetel makes getting started easy with a quick and simple sign-up process. They also have excellent support options, including 24/7 live chat and email support. This phone number app was created in 2010 by a Swedish company called Sonetel AB. The company has offices in Sweden, France, Spain, and Germany.

Moreover, it works on all major devices, such as Windows, Mac OS X, Linux, iOS, and Android.

Found in these Categories

Best For

Local phone numbers for entrepreneurs.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name


  • Located In


  • Website

Starting from:

$1.79 /month

Pricing Model: Subscription

Pricing Details:

Sonetel pricing starts from 1.79 USD, including a phone number. The VoIP software comes with a free trial, enabling you to try their services and get a phone number in any country you like.

See Sonetel Coupons
  • Alerts/Notifications
  • Interactive Voice Response
  • Business Text Messaging
  • Call Routing
  • Speed Dial
  • Do Not Disturb
  • Call Queuing
  • Call Recording & Rating
  • Contact Management
  • Call Pulling
  • Custom Music on Hold
  • SIP Trunking
  • Custom Ringback
  • Transcriptions
  • Call Analytics
  • Call Conferencing
  • Call Forwarding
  • Call Monitoring
  • Call Screening
  • Automated Attendant


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Sonetel – communication solution for Entrepreneurs

As mentioned above, Sonetel is a cloud-based phone service that allows you to communicate with anyone in your organization via instant messaging, voice, and video calling. Based on our Sonetel review, this business phone service provides communication solutions for your international business, small business, or any business size. Its features include phone numbers from over 70 countries, voice mail, call recording, call forwarding, conference calling, and more.

Moreover, Sonetel is a free phone number service that offers a simple cloud-based phone system for up to 20 users. It sets up your business with a Sonetel US number, a USA phone number, or a local phone number in a long list of countries so you can communicate with customers, suppliers, or partners anywhere in the world. 

You can make and receive calls from the web or your mobile device and even call internationally at low rates. They also offer a free conference call service that allows you to conduct meetings without paying for access codes.

What our customers say | Sonetel

Is Sonetel good?

Based on our Sonetel review, this business phone system is easy to set up and use, saving you money on your phone bills. Sonetel is priced competitively and has an easy-to-use interface. However, it doesn’t offer as many standard features as other VOIP providers.

They give you a free business number, an internet-based phone system, call center features, conference calls, and much more. In addition, you can use it from any device with the Sonetel app from any internet connection, so you are safe even when you are abroad or calling internationally.

The VoIP app gives you access to amazing features like a local phone number in any country you choose, a business phone system hosted in the cloud, free voice calls between Sonetel users worldwide (Sonetel to Sonetel), and low-cost telephony to landlines and mobile phones worldwide (Sonetel to PSTN).

Do phone numbers drive sales?

What is Sonetel used for?

Companies use Sonetel to get a local presence at various locations and build team communication. It is ideal for sales departments or other units that require local phone numbers and want to save costs on calls. It also has free call forwarding, which provides the same functionality as international number porting but at a fraction of the cost.

For example, Sonetel can be used for support and sales to route incoming calls to the right person, no matter where the person is located (also known as “find-me follow-me”). In addition, it can be used as a phone system for businesses that want to get rid of their PBXes.

Also, people can use it to send faxes and voicemails by email. Sonetel can also be used by individuals who want a second line on their computer or mobile device or anyone who wants a virtual presence in many countries without having to go there or open an office there.

Moreover, people can use it to handle customer service inquiries and set up conference calls for your customers.

Sonetel also enables you to

  • Use your business phone number on any device, anytime and anywhere, while you’re at the office or on the go.
  • Build professional welcome menus with your music and voices.
  • Make it easy for your customers to reach the right person or department by setting up smart call routing.
  • Send SMS messages from Sonetel to any mobile phone in the world.
  • To create your business telephone system and allow your customers to call you over the internet.

How can you make calls?

With Sonetel, you can make calls in many ways. There is always a free way to do it, and if you need more, there are options where you get it for a small fee.

  • Free way

Using our free web browser softphone, just log in to your account; you will find the keypad at the top. Enter the number and press call!

If you have already installed the app on your smartphone, log in with your Sonetel credentials. Go to contacts and choose one or enter the number and press call.

You can also use their IP-PBX – all extensions are enabled for outbound calling. First, log in with your extension number and password. Then, dial the 9 + number from any extension.

  • For a fee way

You can buy virtual numbers from them. When someone calls that number, they make sure that it rings your IP-PBX, your website, or even directly to your phone. You can buy credits to make outbound calls from our website or within our apps. Moreover, you can forward your existing fixed, mobile, or PBX to Sonetel.

The VoIP tool offers a wide selection of calling options for inbound and outbound calls.

  • Make calls from the web browser and any phone.
  • Receive calls on the Sonetel app, your computer, and any phone.
  • Use their integrations to receive calls from your website, Facebook page, or mobile app.

Sonetel Detailed Features 

Sonetel offers a variety of powerful and easy-to-use communication features. Here you can take a closer look at the most important ones:

  • Virtual phone numbers

You can pick the country where your customers are calling from, choosing an available area code. Then, customers can call your number at local rates on their regular phones. The call will be forwarded to any landline or mobile phone you specify.

You can make calls using your Sonetel phone number. Your callers cannot identify your actual phone number or location by looking at the caller ID. And you can choose exactly which Sonetel USA phone number to show when making calls.

Virtual phone number

  • VoIP software

Using Sonetel’s VoIP software, you can make cheap international calls from your computer or mobile device. The software also includes a softphone for making and receiving calls using your Sonetel US number.

How to make calls with the Sonetel apps

  • Internet fax

You can send and receive faxes by email using your Sonetel number (e.g., [email protected]).

How to revolutionize communication in your business - and increase sales

  • Sonetel Call History

All your inbound and outbound calls are listed in the Sonetel Call History. This makes it easy to track all your communication and never miss a call! The call history is available online, in the Sonetel app, and on the phone itself. You can also download the call history in .csv format in Excel or OpenOffice Calc.

Be a Global Entrepreneur

Sonetel Cost

Sonetel pricing is clear and simple. It’s based on how many employees you need to connect with and the phone numbers you want for your business. You can add extra phone numbers later in the control panel.

With Sonetel, you can upgrade, downgrade, and change plans. There are no long-term contracts or hidden fees. Sonetel pricing is monthly per user. They don’t set up fees or cancellation fees. You can cancel your account at any time.

You can also try out Sonetel for free if you are a small company. With no fixed monthly fee, you only pay for what you use. This option is great if you want to try out Sonetel without committing. The rates are low, but there’s no fixed monthly fee. You can top up your account when you need more credit.

See all Features

Alternative to Sonetel

Here are the best Sonetel alternatives based on our review:

  • RingCentral

RingCentral is a fantastic Sonetel alternative. It is an all-in-one business communications system with voice, fax, text messaging, conferencing, collaboration tools, and integrated contact center features delivered through an intuitive cloud-based platform.

It enables users to send a fax by email with attachments; set up business SMS texts; share files in real-time, and track incoming calls.

  • Twilio

It is a cloud-based service that enables powerful communication between mobile devices, applications, services, and systems throughout the business. It uses standard web languages and technologies to build innovative communications solutions that can be embedded into any software or mobile application.

  • FreePBX

This is another wonderful Sonetel alternative you should consider. It is an open-source web-based user interface (GUI) used to manage Asterisk PBX systems. Users can install applications like call queues or music on hold without modifying configuration files manually.

See all Features

Sonetel Review Conclusions

We hope you’ve found our Sonetel review useful. It’s a great way to get started with VoIP and the perfect opportunity to scale your business as it grows. It differs from other VOIP providers since it supports outgoing calls using your mobile phone, tablet, or PC while keeping your customer’s number private. 

Other VOIP providers only offer a physical phone, making them not very portable and too expensive since they are quite expensive. On the other hand, the software has a lot to offer for small businesses and individuals alike. Its international calling rates are the lowest in the market, and the company offers several services that focus on expanding your business.

Sonetel is a good choice if you want to set up a simple cloud-based phone system for your business but don’t need more robust features like voicemail transcription or auto attendants. We can highly recommend Sonetel. They are easy to use, with outstanding customer service and competitive pricing.

Sonetel Related Insights

Customer Experience

What business phone system to use if you have a small company

Cristiana Trifu - Tekpon Author