Jotform Reviews for 2025
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What is Jotform?
Jotform is an online platform that enables users to create and manage custom forms without any coding knowledge. Its intuitive drag-and-drop interface allows for the easy addition of various form elements, including text fields, checkboxes, and file upload options.
The platform offers a wide range of features to enhance form functionality. Users can integrate their forms with over 150 business applications, such as email marketing services, project management tools, and cloud storage solutions, facilitating seamless data transfer and workflow automation.
Additionally, Jotform supports payment processing through integrations with more than 30 payment gateways, including PayPal, Stripe, and Square, enabling the collection of payments directly through forms.
Jotform’s versatility makes it suitable for various use cases, including customer surveys, event registrations, order forms, and feedback collection. Its mobile-responsive design ensures that forms are accessible and functional across different devices, enhancing user engagement and submission rates.
For data management, Jotform provides tools like Jotform Tables and Report Builder, allowing users to organize submissions and generate visual reports for analysis. These features help businesses make informed decisions based on collected data.
Security is a priority for Jotform, offering measures such as 256-bit SSL encryption, GDPR compliance, and options for form encryption to protect user data. These safeguards ensure that sensitive information remains secure throughout the data collection process.
Found in these Categories
Best For
- StartUps
- Small Business
- Medium Business
- Large Enterprise
Jotform Pricing
Free
Bronze
Silver
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Jotform Features
- Access Control/Permissions
- Collaboration Tools
- Template Management
- Reporting/Analytics
- Archiving & Retention
- Process/Workflow Automation
- Data Import/Export
- Drag & Drop
- Conditional Logic
- Forms Creation & Design
- Version Control
- Full Text Search
User Sentiment - Jotform Reviews
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Ease of Use
Users consistently praise Jotform for its intuitive and user-friendly interface. Even with complex logic or customizations, setting up forms is often described as fast and straightforward. Many appreciate the drag-and-drop editor and pre-built templates that make form creation simple.
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Customization
Jotform allows extensive form customization, including branding options like logos and custom themes. It also supports various question types and multimedia content, enhancing the forms’ versatility.
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Mobile Responsiveness
Forms created with Jotform are mobile-friendly, allowing users to collect data from respondents on any device easily. This is particularly useful for teams working remotely or with mobile devices.
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Excellent Support
Users frequently mention that Jotform’s customer support is responsive and helpful, particularly during migration or troubleshooting.
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Integration and Security
The platform integrates over 150 tools and offers advanced security features, including HIPAA compliance, crucial for industries handling sensitive information, such as healthcare.
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Form Logic Limitations
While Jotform is powerful, some users find the quiz and analytics features lacking. Specifically, they feel that additional tools for managing survey logic and deeper analytics could improve the platform.
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Occasional Performance Issues
A few reviewers mention that the platform can produce errors or unexpected results when exporting data, which might require manual troubleshooting.
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Price
Some users feel that the pricing, particularly for Jotform’s premium features, could be more competitive, especially for smaller organizations.
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Jotform Company Details
Company Name
Jotform Inc
Headquarters
United States
Website
jotform.com
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