ky2help
ky2help Reviews
& Product DetailsWhat is ky2help?
Kyberna’s ky2help® platform stands out as a distinguished solution in the IT Service Management (ITSM) and helpdesk sector, earning the prestigious PeopleCert ITIL®4 Certified Tool designation. This certification underscores the platform’s adherence to the highest standards of IT service management, as ky2help® is recognized with the Platinum “Tool Vendor Accreditation” by PeopleCert. This level of recognition is indicative of the platform’s comprehensive capabilities in effectively managing and automating IT services and support processes.
Designed to facilitate a wide array of ITSM functions, ky2help® supports 13 certified processes, including but not limited to Incident Management, Service Request Management, Problem Management, Change Enablement, and Service Configuration Management. Each of these processes is meticulously aligned with ITIL®4 principles, ensuring that organizations can deliver fast, efficient, and highly reliable IT services to their users and customers.
The platform’s recognition goes beyond mere functionality, highlighting its contribution to optimizing service delivery and enhancing overall IT operations. By integrating best practices into its core functionalities, ky2help® enables businesses to achieve significant improvements in service quality, operational efficiency, and customer satisfaction. This makes ky2help® an invaluable asset for organizations looking to elevate their IT service management practices to align with global standards.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Kyberna
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Located In
United States
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Website
kyberna.ch
Starting from:
Custom
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool does not have a public pricing plan.
- Access Controls/Permissions
- Approval Process Control
- Asset Tracking
- Audit Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Cost Tracking
- Dashboard
- Inventory Management
- Issue Auditing
- Maintenance Management
- Mobile Access
- Procurement Management
- Requisition Management
- Server Monitoring
- Support Ticket Management
- User Management
- Workflow Configuration
Additional Features
- Third Party Integrations
- Asset Lifecycle Management
- Active Directory Integration
- Activity Dashboard
- Barcode/Ticket Scanning
- CMDB
- Reporting/Analytics
- Customer History
- IT Reporting
- IT Asset Management
- Email Management
- Service History
- Support Ticket Tracking
- Engagement Tracking
- Problem Management
- Data Import/Export
- SSL Security
- Knowledge Management
- API
- Real Time Notifications
- Real Time Reporting
- Customer Support
- Project Management
- Customizable Templates
- Self Service Portal
- Performance Metrics
- Multiple User Accounts
- SMS Messaging
- Task Management
- Incident Management
- Surveys & Feedback
- Customizable Reports
- Reporting & Statistics
- Service Level Agreement (SLA) Management
- Alerts/Notifications
- Prioritization
- Real Time Data
- Localization Automation
- Multi-Channel Communication
- Call Center Management
- Customizable Forms
- Configurable Workflow
- Knowledge Base Management
- Call Routing
- Drag & Drop
- Scheduled/Automated Reports
- Document Storage
- Maintenance Scheduling
- IT Asset Tracking
- Single Sign On
- Event Logs
- Workflow Management
- Auto-Responders
- Customizable Fields
- Service Catalog
- Analytics
- Real Time Monitoring
- Real Time Analytics
- Help Desk Management
- Release & Deployment
- Activity Tracking
- Email Templates
- License Management
- Contact Management
- Audit Trail
- Monitoring
- Data Visualization
- Change Management
- Compliance Management
- Alerts/Escalation
- Service Request Management
- Release Management
- Dashboard Creation
- Customizable Branding
- Client Portal
- Customer Database
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