Ombud Reviews for 2025
Save 40% on your SaaS stack with expert guidance
Free Consultation
What is Ombud?
Ombud is a sales acceleration software that focuses on response management for RFPs, DDQs, SOWs, and customer questionnaires. It offers an automated platform to curate and manage knowledge efficiently. Ombud’s central repository captures critical knowledge, powered by its OmMatch recommendation engine that provides intelligent responses.
The platform streamlines collaboration across the sales process, allowing for ad-hoc questions, demo templates, and customer-facing content in one place. Ombud is used by leading companies like Acquia, Amerisourcebergen, and Zendesk. It features self-curation of knowledge, automates response suggestions, reduces RFP response time, supports complex documents, and provides analytics for customer engagement tracking.
Designed for large enterprises, Ombud ensures scalable knowledge management and response automation, saving time for teams to focus on customer interactions. his tool is adaptable for large enterprises and can be seamlessly integrated into workflows, enabling efficient knowledge management and improving response accuracy.
Found in these Categories
Best For
- Medium Business
- Large Enterprise
Ombud Pricing
Looking to Save Time & Money
Audit, consolidate, and save—powered by our internal buying team. Let our experts analyze your current software stack and identify opportunities for cost savings and efficiency improvements.
- Stack Audit
- Cost Reduction
- Expert Team
Ombud Features
- Activity Dashboard
- Collaboration Tools
- Content Management
- User Management
- Third-Party Integrations
- Project Management
- Alerts/Notifications
- Commenting/Notes
- Access Controls/Permissions
- Customizable Templates
- Multi-Language
- Template Management
- Text Editing
- Task Management
- Reporting & Statistics
- Drag & Drop
- Customizable Branding
- Bid Management
- Tagging
- RFP Responding
- Due Date Tracking
- Activity Tracking
- Search/Filter
- Templates
- RFP Management
- Configurable Workflow
- Document Management
- Single Sign On
- Version Control
- Content Library
- Progress Tracking
User Sentiment - Ombud Reviews
-
Ease of Use
Users consistently highlight Ombud’s intuitive and user-friendly interface. It simplifies the RFP response process, significantly reducing the time required to complete proposals.
-
Content Management
The ability to centralize and reuse content is a major benefit, helping teams keep their messaging consistent and up-to-date.
-
Customer Support
Ombud’s customer support is frequently praised for its responsiveness and effectiveness, with users noting that support staff are readily available to assist with issues and provide guidance.
-
Collaboration Tools
Ombud’s collaboration features, such as tagging and task management, enhance productivity by reducing friction during interdepartmental collaborations.
-
Improved Efficiency
Many users report significant time savings when responding to RFPs, thanks to Ombud’s automation and AI-powered suggestions, which streamline the process and improve response quality.
-
Chat/Comment Functionality
Some users find the chat and comment features lacking in robustness and intuitiveness, suggesting that these could be improved to enhance user experience further.
-
Data Import/Export
There are comments about the need for more flexible and robust data import/export capabilities, indicating that these features could be enhanced to better meet user needs.
-
Global Presence
Users note that Ombud’s presence outside the US is limited, which could impact its recognition and support in other regions.
-
User Profiles
The software’s limitation to four user profiles may be restrictive for some organizations, although this simplicity is appreciated by others.
-
Feature Requests
As users become more familiar with Ombud, new needs and feature requests emerge, highlighting the importance of ongoing development and feature expansion to meet evolving user requirements.
Leave a Review
Ombud Company Details
Company Name
Ombud
Headquarters
United States
Website
ombud.com
Own this Software?
Ombud vs. Similar Products
Select up to 3 Software, to enable Comparison
Compare Selected SoftwareOmbud Alternatives
We use cookies for critical website functionalities, personalised content and social media features, to analyse our traffic and marketing purposes.
This website uses cookies
Cookies are small text files that can be used by websites to make a user’s experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
You can read more about all this at the following links.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
These trackers help us to measure traffic and analyze your behavior to improve our service.
These trackers help us to deliver personalized ads or marketing content to you, and to measure their performance.