OpsGenie Reviews

& Product Details

What is OpsGenie?

Opsgenie is a prominent alerting and incident response tool developed by Atlassian, designed to centralize alerts and notify the right people at the right time, ensuring that critical alerts are never missed. Here is a summary of the content available on their website:

The platform groups alerts, filters noise, and notifies users through various channels, offering flexibility to fit any workflow with customizable on-call schedules and routing rules. It provides dynamic reporting and analytics to gain insights into the success areas and improvement opportunities in your on-call and alerting processes.

Opsgenie facilitates incident investigation by correlating deployments and committing to incidents directly from its interface.

Opsgenie integrates with over 200 monitoring, ITSM, ChatOps, and collaboration tools, enhancing its functionality and facilitating a streamlined incident management and response process. It is available as a standalone offering, and its functionality is included across various cloud plans of Jira Service Management and with Atlassian Open DevOps.

Best For

On-call and alert management to keep services always on.

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
Atlassian
Located In
United States
Website
atlassian.com

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OpsGenie Pricing

Starting from:

$9 /month

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

This tool has four plans. Free, Essentials for 9 USD, Standard for 19 USD, and Enterprise for 29 USD. For more info, check on their website.

OpsGenie Features

Activity Dashboard
Dashboard
Real Time Monitoring
Server Monitoring
Uptime Reporting

Additional Features

Calendar Management
Incident Reporting
CPU Monitoring
Prioritization
Chat/Messaging
Customizable Fields
On Call Scheduling
Alerts/Escalation
Reporting/Analytics
Real Time Notifications
Collaboration Tools
Event Logs
File Sharing
Mobile Alerts
Corrective and Preventive Actions (CAPA)
Contact Management
KPI Monitoring
Reminders
Dashboard Creation
Team Calendars
Service Level Agreement (SLA) Management
Root Cause Analysis
Communications Management
FTP Monitoring
Issue Auditing
Alerts/Notifications
Status Tracking
Disaster Recovery
Mobile Access
Application Management
Automated Scheduling
Email Alerts
Audit Trail
Monitoring
Remediation Management
Problem Management
IT Incident Management
Video Conferencing
Mail Server Monitoring
Incident Management
Templates
API
Email Management
Multi-Channel Communication
Single Sign On
Real-Time Chat
Secure Data Storage
User Management
Event Triggered Actions
Scenario Planning
Transaction Monitoring

Additional Features Show Less Features

Global Buzz: OpsGenie at a glance

4.5

Global Average Score

Score4.50/5

Reviews6,963

Extensive Integrations

OpsGenie integrates with a wide array of tools such as Slack, AWS, Jira, NewRelic, and more, making it easy to incorporate into existing tech stacks.
Reliable Alerting

Users praise OpsGenie for its robust alerting system. It ensures alerts reach the right team members via multiple channels (email, SMS, push notifications, etc.), minimizing missed alerts.
On-Call Scheduling

OpsGenie’s scheduling feature is highly valued. It allows teams to manage shifts and escalations easily and simplifies handling on-call rotations, which is essential for 24/7 operations.
User-Friendly Interface

The platform is generally considered easy to use, with an intuitive layout for managing incidents, viewing alerts, and configuring workflows.
Customizable Workflows

OpsGenie allows for extensive customization of alerting workflows, making it adaptable for teams with complex needs.

Complex Initial Setup

Some users mention that getting started with OpsGenie can be challenging, particularly when configuring more advanced alerting and on-call setups. However, the payoff in flexibility and functionality is noted to be worth the effort.
Mobile App Performance

While the mobile app is helpful, there have been reports of performance issues, with some users noting that it can sometimes be slow.
Pricing

The pricing structure can be higher, especially for smaller teams. Some users have also suggested improvements in the available reporting features.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.