OpsGenie Reviews for 2025
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What is OpsGenie?
Opsgenie is a prominent alerting and incident response tool developed by Atlassian, designed to centralize alerts and notify the right people at the right time, ensuring that critical alerts are never missed. Here is a summary of the content available on their website:
The platform groups alerts, filters noise, and notifies users through various channels, offering flexibility to fit any workflow with customizable on-call schedules and routing rules. It provides dynamic reporting and analytics to gain insights into the success areas and improvement opportunities in your on-call and alerting processes.
Opsgenie facilitates incident investigation by correlating deployments and committing to incidents directly from its interface.
Opsgenie integrates with over 200 monitoring, ITSM, ChatOps, and collaboration tools, enhancing its functionality and facilitating a streamlined incident management and response process. It is available as a standalone offering, and its functionality is included across various cloud plans of Jira Service Management and with Atlassian Open DevOps.
Found in these Categories
Best For
- Small Business
- Medium Business
- Large Enterprise
OpsGenie Pricing
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OpsGenie Features
- Activity Dashboard
- Dashboard
- Real Time Monitoring
- Server Monitoring
- Uptime Reporting
- Calendar Management
- Incident Reporting
- CPU Monitoring
- Prioritization
- Chat/Messaging
- Customizable Fields
- On Call Scheduling
- Alerts/Escalation
- Reporting/Analytics
- Real Time Notifications
- Collaboration Tools
- Event Logs
- File Sharing
- Mobile Alerts
- Corrective and Preventive Actions (CAPA)
- Contact Management
- KPI Monitoring
- Reminders
- Dashboard Creation
- Team Calendars
- Service Level Agreement (SLA) Management
- Root Cause Analysis
- Communications Management
- FTP Monitoring
- Issue Auditing
- Alerts/Notifications
- Status Tracking
- Disaster Recovery
- Mobile Access
- Application Management
- Automated Scheduling
- Email Alerts
- Audit Trail
- Monitoring
- Remediation Management
- Problem Management
- IT Incident Management
- Video Conferencing
- Mail Server Monitoring
- Incident Management
- Templates
- API
- Email Management
- Multi-Channel Communication
- Single Sign On
- Real-Time Chat
- Secure Data Storage
- User Management
- Event Triggered Actions
- Scenario Planning
- Transaction Monitoring
User Sentiment - OpsGenie Reviews
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Extensive Integrations
OpsGenie integrates with a wide array of tools such as Slack, AWS, Jira, NewRelic, and more, making it easy to incorporate into existing tech stacks.
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Reliable Alerting
Users praise OpsGenie for its robust alerting system. It ensures alerts reach the right team members via multiple channels (email, SMS, push notifications, etc.), minimizing missed alerts.
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On-Call Scheduling
OpsGenie’s scheduling feature is highly valued. It allows teams to manage shifts and escalations easily and simplifies handling on-call rotations, which is essential for 24/7 operations.
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User-Friendly Interface
The platform is generally considered easy to use, with an intuitive layout for managing incidents, viewing alerts, and configuring workflows.
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Customizable Workflows
OpsGenie allows for extensive customization of alerting workflows, making it adaptable for teams with complex needs.
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Complex Initial Setup
Some users mention that getting started with OpsGenie can be challenging, particularly when configuring more advanced alerting and on-call setups. However, the payoff in flexibility and functionality is noted to be worth the effort.
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Mobile App Performance
While the mobile app is helpful, there have been reports of performance issues, with some users noting that it can sometimes be slow.
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Pricing
The pricing structure can be higher, especially for smaller teams. Some users have also suggested improvements in the available reporting features.
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OpsGenie Company Details
Company Name
Atlassian
Headquarters
United States
Website
www.atlassian.com/software/opsgenie
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