Retently Reviews

What is Retently?

Retently is a sophisticated platform designed for B2B companies to enhance their customer experience management through the effective use of NPS, CSAT, and CES surveys. This tool empowers customer success teams to gather, analyze, and act on customer feedback efficiently across various channels, including email, web pop-ups, and messengers. Retently’s strength lies in its ability to automate follow-ups, deliver personalized experiences, and ensure higher response rates through A/B testing and the use of reliable technological tools.

The platform offers robust segmentation capabilities, allowing businesses to tailor experiences based on real-time data. Integration with popular tools like Slack and Salesforce streamlines the process of sharing insights across teams and platforms, enhancing collaboration and data-driven decision-making. Additionally, Retently provides industry benchmarks, enabling companies to compare their customer experience results with average data and understand their competitive standing.

Retently’s approach to capturing every signal across customer journey touchpoints, analyzing sentiment, and driving personalized experiences in real-time positions it as a valuable asset for businesses looking to prioritize and improve their customer experience. With over 300 renowned brands trusting Retently for their CX needs, it’s clear that this platform offers a reliable and effective solution for managing and enhancing customer relationships.