ServiceTitan Reviews for 2025
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What is ServiceTitan?
ServiceTitan is a comprehensive software solution designed for service businesses, especially those in the HVAC, plumbing, electrical, and other home service industries. This cloud-based platform aims to empower businesses by streamlining operations, enhancing customer service, and driving growth through a set of powerful tools and features.
ServiceTitan offers a robust set of capabilities for scheduling and dispatching, enabling businesses to manage appointments efficiently and ensure that technicians are deployed effectively. The platform’s real-time tracking and updates facilitate seamless communication between the office, field staff, and customers, ensuring everyone is informed and reducing wait times.
One of the key benefits of ServiceTitan is its advanced CRM functionality, which helps businesses build stronger customer relationships. It allows for detailed customer profiles, including service history and preferences, enabling personalized service and targeted marketing efforts.
Moreover, ServiceTitan includes features for sales and marketing, providing tools to create and track campaigns, generate leads, and convert more sales opportunities. Its comprehensive reporting and analytics give businesses insights into their operations, helping them make data-driven decisions to optimize performance and profitability.
Additionally, ServiceTitan’s mobile app enhances the flexibility and efficiency of field technicians by providing them access to job details, customer information, and the ability to process payments on-site.
In summary, ServiceTitan is an all-in-one platform that supports service businesses in their quest to deliver exceptional service, streamline operations, and achieve sustainable growth. Its user-friendly interface and integration capabilities make it a preferred choice for businesses looking to leverage technology to enhance their service delivery and operational efficiency.
Found in these Categories
Best For
- Small Business
- Medium Business
- Large Enterprise
ServiceTitan Pricing
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ServiceTitan Features
- API
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Automated Scheduling
- Billing & Invoicing
- CRM
- Calendar Management
- Compliance Management
- Contact Database
- Contract/License Management
- Customer Database
- Customizable Forms
- Customizable Reports
- Dispatch Management
- Electronic Signature
- Employee Management
- Equipment Tracking
- File Storage
- GPS
- Inventory Management
- Inventory Tracking
- Job Management
- Location Tracking
- Maintenance Scheduling
- Mobile Access
- Multi-Location
- Payment Collection in the Field
- Quotes/Estimates
- Real Time Data
- Real Time Reporting
- Reporting & Statistics
- Routing
- Scheduling
- Service History
- Task Management
- Time Tracking
- Work Order Management
- Workflow Management
- For Commercial and/or Industrial Electrical Contractors
- Forecasting
- Commission Management
- Document Management
- Data Import/Export
- For AEC Industry
- Inspection Management
- Invoice Management
- For Locksmiths
- Website Integration
- Labor Rates
- Progress Reports
- Payment Processing
- Technician Management
- Appointment Scheduling
- Visual Assemblies
- Customer Management
- Calendar/Reminder System
- Job Costing
- Real Time Updates
- Takeoff
- For HVAC Companies
- Fitting Management
- Work Order Creation
- Bid Management
- For Carpet Cleaners
- Timesheet Management
- Contractor Management
- Change Order Management
- Commercial
- Employee Scheduling
- Audit Trail
- Contact Management
- Budgeting/Forecasting
- For Plumbing Industry
- Online Time Clock
- Third Party Integrations
- Sales Reports
- Inventory Control
- For Handyman Industry
- Pesticide Usage Tracking
- CAD Tools
- Sales Pipeline Management
- Reporting/Analytics
- Real-time Scheduling
- QuickBooks Integration
- Cost Database
- Online Booking
- Equipment Maintenance
- Estimating
- Purchase Order Management
- Electrical Estimating
- Recurring Appointments
- Self Service Portal
- Lead Management
- Resource Scheduling
- Sales Approval
- Electronic Payments
- Project Billing
- Pest Activity Tracking
- Customizable Templates
- SMS Messaging
- Residential
- Audit Management
- Project Tracking
- Cost Estimating
- Construction Tracker
- Fleet Management
- Email Marketing
- Preventive Maintenance
- Irrigation Tracking
- Document Storage
- Equipment Management
- For Pest Control Companies
- Mobile App
- Supplier Management
- Project Management
- Availability Management
- Confirmation/Reminders
- Payroll Management
- Budget Tracking
- Chemical Usage Tracking
- Groundskeeping Management
- Client Tracking
- Cost Tracking
- Commercial/Industrial
- For Lawn Care
- Customer History
- Photo Capture
- Warranty Tracking
- Alerts/Notifications
- Job Scheduling
User Sentiment - ServiceTitan Reviews
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Comprehensive Feature Set
ServiceTitan is appreciated for its all-in-one functionality, which includes CRM, job scheduling, dispatching, invoicing, payments, marketing, and performance reporting. Many users find it highly customizable and helpful for tracking key metrics and streamlining workflows.
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Mobile App for Technicians
The mobile app allows technicians to access job details, view directions, update notes, generate invoices, and process payments. This mobility improves efficiency and allows technicians to deliver better service.
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Increased Efficiency and Business Growth
Many users credit ServiceTitan with helping their businesses grow by streamlining processes, improving workflow, and enabling the management of a higher volume of work. It’s seen as a game-changer for businesses looking to scale.
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Customer Support and Onboarding
ServiceTitan is known for its robust support system, which helps businesses through onboarding and provides ongoing assistance. This has helped many companies implement the software more smoothly.
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Reporting and Tracking
The platform offers detailed reporting and KPI tracking, enabling businesses to monitor sales, technician performance, and customer satisfaction, leading to better decision-making.
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Price Point
While ServiceTitan offers many features, users find it expensive, especially for small businesses. Some feel the high price can only be justified if the entire feature set is fully utilized.
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Steep Learning Curve
Due to its extensive capabilities, some users report that ServiceTitan can be challenging to learn initially. Although onboarding support is vital, getting used to all the features may take time
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Integration Issues
Some users have reported difficulties integrating ServiceTitan with other systems, such as QuickBooks and HR or payroll systems. If businesses rely heavily on these platforms, this can complicate workflows.
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Updates and Feature Gaps
A few users have mentioned that specific updates or new features are rolled out unevenly, with some features being unavailable in certain regions (e.g., Canada). Additionally, users would like more communication options within the system, such as the ability to send text messages instead of only emails.
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ServiceTitan Company Details
Company Name
ServiceTitan
Headquarters
United States
Website
servicetitan.com
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