ServiceTitan Reviews

& Product Details

What is ServiceTitan?

ServiceTitan is a comprehensive software solution designed for service businesses, especially those in the HVAC, plumbing, electrical, and other home service industries. This cloud-based platform aims to empower businesses by streamlining operations, enhancing customer service, and driving growth through a set of powerful tools and features.

ServiceTitan offers a robust set of capabilities for scheduling and dispatching, enabling businesses to manage appointments efficiently and ensure that technicians are deployed effectively. The platform’s real-time tracking and updates facilitate seamless communication between the office, field staff, and customers, ensuring everyone is informed and reducing wait times.

One of the key benefits of ServiceTitan is its advanced CRM functionality, which helps businesses build stronger customer relationships. It allows for detailed customer profiles, including service history and preferences, enabling personalized service and targeted marketing efforts.

Moreover, ServiceTitan includes features for sales and marketing, providing tools to create and track campaigns, generate leads, and convert more sales opportunities. Its comprehensive reporting and analytics give businesses insights into their operations, helping them make data-driven decisions to optimize performance and profitability.

Additionally, ServiceTitan’s mobile app enhances the flexibility and efficiency of field technicians by providing them access to job details, customer information, and the ability to process payments on-site.

In summary, ServiceTitan is an all-in-one platform that supports service businesses in their quest to deliver exceptional service, streamline operations, and achieve sustainable growth. Its user-friendly interface and integration capabilities make it a preferred choice for businesses looking to leverage technology to enhance their service delivery and operational efficiency.

Best For

Home & Commercial software for the Trades.

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
ServiceTitan
Located In
United States
Website
servicetitan.com

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ServiceTitan Pricing

Starting from:

Custom

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

ServiceTitan's pricing structure includes per-technician plans designed to accommodate businesses of various sizes and needs. They offer "Starter," "Essentials," and "The Works" packages, each providing an escalating range of features from basic dispatching and scheduling to advanced reporting, commission tracking, and customizable memberships. Specific pricing details are available upon request, allowing for a tailored approach based on the unique goals and scale of your business.

ServiceTitan Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automated Scheduling
Billing & Invoicing
CRM
Calendar Management
Compliance Management
Contact Database
Contract/License Management
Customer Database
Customizable Forms
Customizable Reports
Dispatch Management
Electronic Signature
Employee Management
Equipment Tracking
File Storage
GPS
Inventory Management
Inventory Tracking
Job Management
Location Tracking
Maintenance Scheduling
Mobile Access
Multi-Location
Payment Collection in the Field
Quotes/Estimates
Real Time Data
Real Time Reporting
Reporting & Statistics
Routing
Scheduling
Service History
Task Management
Time Tracking
Work Order Management
Workflow Management

Additional Features

For Commercial and/or Industrial Electrical Contractors
Forecasting
Commission Management
Document Management
Data Import/Export
For AEC Industry
Inspection Management
Invoice Management
For Locksmiths
Website Integration
Labor Rates
Progress Reports
Payment Processing
Technician Management
Appointment Scheduling
Visual Assemblies
Customer Management
Calendar/Reminder System
Job Costing
Real Time Updates
Takeoff
For HVAC Companies
Fitting Management
Work Order Creation
Bid Management
For Carpet Cleaners
Timesheet Management
Contractor Management
Change Order Management
Commercial
Employee Scheduling
Audit Trail
Contact Management
Budgeting/Forecasting
For Plumbing Industry
Online Time Clock
Third Party Integrations
Sales Reports
Inventory Control
For Handyman Industry
Pesticide Usage Tracking
CAD Tools
Sales Pipeline Management
Reporting/Analytics
Real-time Scheduling
QuickBooks Integration
Cost Database
Online Booking
Equipment Maintenance
Estimating
Purchase Order Management
Electrical Estimating
Recurring Appointments
Self Service Portal
Lead Management
Resource Scheduling
Sales Approval
Electronic Payments
Project Billing
Pest Activity Tracking
Customizable Templates
SMS Messaging
Residential
Audit Management
Project Tracking
Cost Estimating
Construction Tracker
Fleet Management
Email Marketing
Preventive Maintenance
Irrigation Tracking
Document Storage
Equipment Management
For Pest Control Companies
Mobile App
Supplier Management
Project Management
Availability Management
Confirmation/Reminders
Payroll Management
Budget Tracking
Chemical Usage Tracking
Groundskeeping Management
Client Tracking
Cost Tracking
Commercial/Industrial
For Lawn Care
Customer History
Photo Capture
Warranty Tracking
Alerts/Notifications
Job Scheduling

Additional Features Show Less Features

Global Buzz: ServiceTitan at a glance

4.3

Global Average Score

Score4.30/5

Reviews13,569

Comprehensive Feature Set

ServiceTitan is appreciated for its all-in-one functionality, which includes CRM, job scheduling, dispatching, invoicing, payments, marketing, and performance reporting. Many users find it highly customizable and helpful for tracking key metrics and streamlining workflows.
Mobile App for Technicians

The mobile app allows technicians to access job details, view directions, update notes, generate invoices, and process payments. This mobility improves efficiency and allows technicians to deliver better service.
Increased Efficiency and Business Growth

Many users credit ServiceTitan with helping their businesses grow by streamlining processes, improving workflow, and enabling the management of a higher volume of work. It’s seen as a game-changer for businesses looking to scale.
Customer Support and Onboarding

ServiceTitan is known for its robust support system, which helps businesses through onboarding and provides ongoing assistance. This has helped many companies implement the software more smoothly.
Reporting and Tracking

The platform offers detailed reporting and KPI tracking, enabling businesses to monitor sales, technician performance, and customer satisfaction, leading to better decision-making.

Price Point

While ServiceTitan offers many features, users find it expensive, especially for small businesses. Some feel the high price can only be justified if the entire feature set is fully utilized.
Steep Learning Curve

Due to its extensive capabilities, some users report that ServiceTitan can be challenging to learn initially. Although onboarding support is vital, getting used to all the features may take time
Integration Issues

Some users have reported difficulties integrating ServiceTitan with other systems, such as QuickBooks and HR or payroll systems. If businesses rely heavily on these platforms, this can complicate workflows.
Updates and Feature Gaps

A few users have mentioned that specific updates or new features are rolled out unevenly, with some features being unavailable in certain regions (e.g., Canada). Additionally, users would like more communication options within the system, such as the ability to send text messages instead of only emails.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.