SMTP.com Reviews for 2025
Save 40% on your SaaS stack with expert guidance
Free Consultation
What is SMTP.com?
SMTP.com is widely recognized for its outstanding email deliverability, positioning itself as one of the industry leaders. Its services are designed to ensure that emails reach subscribers’ inboxes, backed by a flawless IP reputation among ISPs and supported by expert in-house customer service. SMTP.com offers a simplified email sending process, with scalable infrastructure that can easily accommodate from a few thousand to billions of emails per month, ensuring reliable delivery.
Key features include effortless onboarding, allowing users to send their first email within minutes of signing up, and industry-leading delivery rates that businesses have relied on for over two decades. SMTP.com also offers the SMTP Reputation Defender, an optional add-on for all plans. This add-on proactively monitors email list health and safeguards domain and IP reputation by suppressing invalid email addresses before sending.
High volume senders benefit from a dedicated platform in a private cloud environment, with the flexibility to quickly adjust volume based on business needs. SMTP.com’s comprehensive suite supports various email-sending needs, including notifications, registration emails, authentication emails, order confirmations, status updates, and policy change emails.
Found in these Categories
Best For
- Small Business
- Medium Business
- Large Enterprise
SMTP.com Pricing
Essential Plan
Starter Plan
Growth Plan
Looking to Save Time & Money
Audit, consolidate, and save—powered by our internal buying team. Let our experts analyze your current software stack and identify opportunities for cost savings and efficiency improvements.
- Stack Audit
- Cost Reduction
- Expert Team
SMTP.com Features
- List Management
- Real-Time Analytics
- Campaign Management
- API
- Click Tracking
- Email Distribution
- Email Management
- Email Marketing
- Activity Tracking
- Reporting/Analytics
- Geolocation
- Campaign Scheduling
- Real-Time Data
User Sentiment - SMTP.com Reviews
-
High Deliverability and Uptime
SMTP.com claims a 98% email delivery rate and 99.99% uptime, ensuring reliable delivery to recipients’ inboxes.
-
Robust Feature Set
The service offers an Email Relay API, detailed reporting, reputation defense, and support for transactional emails, crucial for e-commerce and other business communications.
-
Good Customer Support
Users value the 24/7 phone support, especially in higher-tier plans, and appreciate the dedicated account managers who monitor email operations.
-
Scalable Plans
SMTP.com offers various plans based on email volume, catering from 50,000 to over a million emails per month. This scalability makes it suitable for businesses in different stages of growth.
-
Positive User Feedback
Many users appreciate the service for its ease of use and affordability. They also value the option to regularly change shared IPs to maintain good deliverability.
-
Lack of Free Plan or Trial
SMTP.com does not offer a free plan or trial, which can be a deterrent for potential users who want to test the service before committing financially. The lowest tier plan starts at $25 per month.
-
Non-Intuitive Dashboard
The user interface is often described as clunky and not very intuitive. There is also a lag in displaying sent emails in real-time, which can frustrate users monitoring their campaigns.
-
Lengthy Sign-Up Process
The sign-up process can be burdensome, with a lengthy approval and manual review process, which can hinder businesses that need to quickly set up and start sending emails.
-
Cancellation Issues
Some users have reported difficulties canceling their subscriptions, which cannot be done through the portal or email. This lack of ease in managing subscriptions can be a significant drawback.
-
High Costs for Higher Tiers
While the service is scalable, the price varies significantly between plans. For example, the cost increases from $25 to $80 for the starter plan and to $300 for the growth plan, which may be too steep for some businesses.
Leave a Review
SMTP.com Company Details
Own this Software?
SMTP.com vs. Similar Products
Select up to 3 Software, to enable Comparison
Compare Selected SoftwareEditorial Review: SMTP.com Deep Dive
SMTP.com Frequently Asked Questions (FAQs)
SMTP.com specializes in email relay services, providing tools and infrastructure to send, track, and optimize transactional and marketing emails. It supports high-volume email delivery with emphasis on maintaining high deliverability and managing sender reputation.
SMTP.com is best for marketers, developers, and businesses of all sizes that need reliable and scalable email delivery solutions for transactional and marketing emails. It is particularly beneficial for high-volume senders looking to improve deliverability and manage large-scale email campaigns.
SMTP.com offers various pricing tiers starting at $25 per month for 50,000 emails. Costs increase with higher volumes of emails and additional features like advanced analytics and dedicated IP addresses.
SMTP.com is widely recognized for its strong deliverability rates and robust infrastructure. It offers advanced features like detailed analytics, reputation management, and easy integration with other platforms, making it a solid choice for businesses focused on email marketing and transactional email delivery.
While SMTP protocols are the standard for sending emails, they can be prone to issues like spam and phishing attacks if not properly managed. SMTP.com addresses these with advanced security measures, but users must still manage configurations carefully to maintain email security and deliverability.
SMTP.com does not offer a completely free plan. However, they provide a starting plan at a low cost, which includes a set number of emails per month suitable for small businesses or initial testing phases.
The information on language availability specifically for SMTP.com’s interface or support is not directly mentioned in the resources provided. Typically, major SaaS platforms offer multi-language support, but for confirmation, checking directly on SMTP.com or contacting their support would be best.
Yes, SMTP.com offers a robust REST API that allows users to integrate their email services with custom or third-party applications. This API facilitates a wide range of email operations, from sending emails to managing subscriptions.
SMTP.com provides customer support through various channels, including email, phone, and a comprehensive knowledge base. They offer dedicated support for different user needs, ensuring reliable assistance for their services.
SMTP.com integrates with a variety of tools and platforms to enhance email campaigns, including popular CRM systems, marketing automation tools, and various content management systems like WordPress. These integrations help streamline workflows and improve the effectiveness of email communications.
About the Authors
Editor
Ana Maria Stanciuc
Head of Content & Editor-in-Chief @ Tekpon
Writer
