SurePayroll Reviews for 2025
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What is SurePayroll?
SurePayroll, a service by Paychex, is designed to streamline payroll and HR solutions for small businesses and households. The online platform, accessible via a mobile app, supports various payroll types, including general business and household/nanny, facilitating payroll processing on the go and providing easy access to compliance resources such as HR and business forms.
A notable feature is the choice between full-service and self-service payroll options, both allowing unlimited payroll runs with no setup fees. The full-service option stands out with a guarantee of error-free tax filing, supported by a readily available customer service team.
Beyond payroll, SurePayroll offers a suite of HR services to aid businesses in maintaining compliance and competitiveness. This includes offering workers’ compensation insurance with flexible payment options, transparent 401(k) plans tailored for small businesses, affordable healthcare solutions, and pre-employment screening services.
Found in these Categories
Best For
- StartUps
- Freelancers
- Small Business
SurePayroll Pricing
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SurePayroll Features
- Direct Deposit
- Wage Garnishment
- Reporting and Dashboards
- Benefits Manager
- Mobile App
- Scalability
- Time Off Accrual
- Tax Calculation
- Tax Compliance
- Employee Database
- Employee Onboarding
- W-2 Preparation
- Real Time Reporting
- Access Controls/Permissions
- Reporting/Analytics
- Employee Self Service
- For Small Businesses
- Employee Benefits Administration
- Web-based Deployment
- Benefits Management
- Employee Management
- Payroll Management
- Document Storage
- Retirement Plan Management
- Health Insurance Administration
- Multi-Location
- Multi-State
- Time Off Management
- Check Printing
- Sick Leave Tracking
- Third Party Integrations
- For Accountants
- Employee Portal
- Payroll Reporting
- Reminders
- Self Service Portal
- Leave Tracking
- Vacation/Leave Tracking
- Employee Profiles
- Compensation Management
- Applicant Tracking
- Reporting & Statistics
- 401(k) Tracking
User Sentiment - SurePayroll Reviews
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Ease of Use
Many users appreciate SurePayroll’s user-friendly interface. It’s designed to simplify payroll processes, making it accessible for those with limited experience in payroll management.
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Automated Tax Filing
SurePayroll automatically handles federal, state, and local tax filings, reducing the administrative burden and ensuring compliance. This feature is consistently praised for its accuracy and reliability.
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Affordable for Small Businesses
SurePayroll is cost-effective compared to larger competitors like QuickBooks and ADP, particularly for small businesses or household employers.
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Good Customer Support
Users have mentioned that SurePayroll’s support is responsive and helpful when they need assistance. Customer service often resolves issues quickly and efficiently.
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Flexibility with Contractor Payments
SurePayroll offers streamlined processes for managing contractor payments and generating forms like W-2s and 1099s.
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Customer Support Issues
While some users report positive experiences, others have encountered unhelpful customer service, particularly when resolving complex issues or canceling the service. Long wait times and unresponsive staff have been noted.
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Limited Time for Corrections
There are complaints about a short window (30 seconds) to reverse payroll errors, which can lead to inaccuracies if users don’t catch mistakes quickly.
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SurePayroll Company Details
Company Name
Paychex
Headquarters
United States
Website
surepayroll.com
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