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SurePayroll Reviews for 2025

Small Business Payroll Software
User Score:
4.1/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

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What is SurePayroll?

SurePayroll, a service by Paychex, is designed to streamline payroll and HR solutions for small businesses and households. The online platform, accessible via a mobile app, supports various payroll types, including general business and household/nanny, facilitating payroll processing on the go and providing easy access to compliance resources such as HR and business forms.

A notable feature is the choice between full-service and self-service payroll options, both allowing unlimited payroll runs with no setup fees. The full-service option stands out with a guarantee of error-free tax filing, supported by a readily available customer service team.

Beyond payroll, SurePayroll offers a suite of HR services to aid businesses in maintaining compliance and competitiveness. This includes offering workers’ compensation insurance with flexible payment options, transparent 401(k) plans tailored for small businesses, affordable healthcare solutions, and pre-employment screening services.

Found in these Categories

Best For

  • StartUps
  • Freelancers
  • Small Business

SurePayroll Pricing

Starting From: Custom
Pricing Model: Subscription
SurePayroll is currently offering a limited-time promotion for its Full-Service payroll product. New customers can avail themselves of a 30-day free trial, followed by a 50% discount on the service for the next four months. For detailed pricing and plans, potential clients are encouraged to visit the website and request an instant payroll quote by providing their payroll type, name, email, and phone number.
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SurePayroll Features

  • Direct Deposit
  • Wage Garnishment
  • Reporting and Dashboards
  • Benefits Manager
  • Mobile App
  • Scalability
  • Time Off Accrual
  • Tax Calculation
  • Tax Compliance
  • Employee Database
  • Employee Onboarding
  • W-2 Preparation
  • Real Time Reporting
  • Access Controls/Permissions
  • Reporting/Analytics
  • Employee Self Service
  • For Small Businesses
  • Employee Benefits Administration
  • Web-based Deployment
  • Benefits Management
  • Employee Management
  • Payroll Management
  • Document Storage
  • Retirement Plan Management
  • Health Insurance Administration
  • Multi-Location
  • Multi-State
  • Time Off Management
  • Check Printing
  • Sick Leave Tracking
  • Third Party Integrations
  • For Accountants
  • Employee Portal
  • Payroll Reporting
  • Reminders
  • Self Service Portal
  • Leave Tracking
  • Vacation/Leave Tracking
  • Employee Profiles
  • Compensation Management
  • Applicant Tracking
  • Reporting & Statistics
  • 401(k) Tracking

User Sentiment - SurePayroll Reviews

4.1/5
Based on 13,466 user reviews across the web
AI-powered Insight: This summary represents a comprehensive analysis of user reviews and opinions found across the web, including G2, Capterra, TrustPilot, and other review platforms. Our AI aggregates sentiment and identifies key themes from verified user feedback.
What users love most
  • Ease of Use

    Many users appreciate SurePayroll’s user-friendly interface. It’s designed to simplify payroll processes, making it accessible for those with limited experience in payroll management​.

  • Automated Tax Filing

    SurePayroll automatically handles federal, state, and local tax filings, reducing the administrative burden and ensuring compliance. This feature is consistently praised for its accuracy and reliability.

  • Affordable for Small Businesses

    SurePayroll is cost-effective compared to larger competitors like QuickBooks and ADP, particularly for small businesses or household employers.

  • Good Customer Support

    Users have mentioned that SurePayroll’s support is responsive and helpful when they need assistance. Customer service often resolves issues quickly and efficiently.

  • Flexibility with Contractor Payments

    SurePayroll offers streamlined processes for managing contractor payments and generating forms like W-2s and 1099s.

Areas for Improvement
  • Customer Support Issues

    While some users report positive experiences, others have encountered unhelpful customer service, particularly when resolving complex issues or canceling the service. Long wait times and unresponsive staff have been noted.

  • Limited Time for Corrections

    There are complaints about a short window (30 seconds) to reverse payroll errors, which can lead to inaccuracies if users don’t catch mistakes quickly.

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SurePayroll Company Details

Company Name

Paychex

Headquarters

United States

Website

surepayroll.com

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SurePayroll vs. Similar Products

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SurePayroll Alternatives

Givver

Score: 4.2/5

Zoho Payroll

Score: 4.4/5

Bambee

Score: 4.4/5

Zenefits

Score: 4.5/5

Online Check Writer

Score: 4.6/5

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