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Swell

Tekpon Score
8.4

Swell Reviews

& Product Details

What is Swell?

Swell is a versatile platform designed to enhance the overall experience for patients and employees in healthcare practices. It focuses on collecting both private and public feedback, aiming to improve online reputation, patient experience, and employee satisfaction.

Online Reputation: Swell boosts a practice’s online visibility by generating more five-star patient reviews. It automates the process of sending personalized review invites and allows for real-time monitoring of brand reputation across various locations.

Patient Experience: The platform enhances patient experience by gathering detailed feedback at every stage of the patient journey. It integrates with numerous PMS/EHR systems, facilitating automated feedback requests and providing comprehensive insights into patient satisfaction.

Employee Experience: Swell also focuses on employee satisfaction, collecting anonymous feedback to improve morale and retention. It tracks crucial metrics like employee net promoter score (eNPS) to gauge overall staff satisfaction.

Swell’s approach is distinguished by its integration capabilities, custom invite templates, and ability to manage feedback for a wide range of clinic sizes. It offers rich reporting features and supports direct text messaging campaigns for both patients and staff.

Found in these Categories

Best For

Cloud-based customer experience management platform
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    SocialSwell, Inc.

  • Located In

    United States

  • Website

    swellcx.com

Starting from:

Custom

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Swell pricing is not publicly available. They offer products individually or bundled, priced per location. For specific pricing details, schedule a consultation or demo.

  • API
  • CRM
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Engagement Tracking
  • Feedback Management
  • Multi-Channel Campaigns
  • Multi-Location
  • Negative Feedback Management
  • Performance Metrics
  • Ratings/Reviews
  • Response Management
  • Reporting/Analytics
  • Review Generation
  • Review Monitoring
  • Review Request
  • SMS Messaging
  • Sentiment Analysis
  • Social Media Integration
  • Survey/Poll Management
  • Template Management
  • Third Party Integrations

Additional Features

  • Review Notification
  • Review Display
  • Social Media Monitoring
  • Search/Filter
  • Complaint Management
  • Trend Analysis
  • Drag & Drop
  • NPS Survey Structure
  • Live Chat
  • MMS
  • Process/Workflow Automation
  • Visual Analytics
  • Reminders
  • Real Time Data
  • Campaign Planning
  • Mass Texting
  • Social Sharing
  • 2-Way Messaging
  • Multi-Channel Data Collection
  • Multi-Channel Communication
  • Review Badge Management
  • Activity Dashboard
  • Surveys & Feedback
  • Predictive Analytics
  • SMS Marketing
  • Real Time Analytics
  • Monitoring
  • Alerts/Notifications
  • Automated Responses
  • Mobile Coupons
  • Message Personalization
  • Real Time Notifications
  • Contact Database
  • Email Reminders
  • Complaint Monitoring
  • Scheduled Messaging
  • Multi-Campaign
  • Reporting & Statistics
  • Campaign Scheduling

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