Swell Reviews

What is Swell?

Swell is a versatile platform designed to enhance the overall experience for patients and employees in healthcare practices. It focuses on collecting both private and public feedback, aiming to improve online reputation, patient experience, and employee satisfaction.

Online Reputation: Swell boosts a practice’s online visibility by generating more five-star patient reviews. It automates the process of sending personalized review invites and allows for real-time monitoring of brand reputation across various locations.

Patient Experience: The platform enhances patient experience by gathering detailed feedback at every stage of the patient journey. It integrates with numerous PMS/EHR systems, facilitating automated feedback requests and providing comprehensive insights into patient satisfaction.

Employee Experience: Swell also focuses on employee satisfaction, collecting anonymous feedback to improve morale and retention. It tracks crucial metrics like employee net promoter score (eNPS) to gauge overall staff satisfaction.

Swell’s approach is distinguished by its integration capabilities, custom invite templates, and ability to manage feedback for a wide range of clinic sizes. It offers rich reporting features and supports direct text messaging campaigns for both patients and staff.