Userlytics Reviews for 2025
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What is Userlytics?
Userlytics is a state-of-the-art user experience research platform that offers a comprehensive suite of tools for UX testing and customer experience improvement. It provides access to a global panel of over 2 million participants across 150+ countries, making it a powerful resource for gathering qualitative and quantitative insights.
The platform stands out for its unlimited access feature, allowing teams to collaborate without extra fees, and offers unlimited concurrent tests and participants per test. This democratizes UX research, making it accessible and scalable for organizations of all sizes.
Userlytics also offers UX consulting support, analysis, and reporting, including proprietary ULX benchmarking metrics for a 360° measurement of user experience. This includes aspects like appeal, adequacy, distinction, usability, trust, performance, ability, and appearance.
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Best For
- Small Business
- Medium Business
- Large Enterprise
Userlytics Pricing
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Userlytics Features
- Collaboration Tools
- Design Management
- Drag & Drop
- Search/Filter
- Usability Testing
- Multi-Channel Data Collection
- Geotargeting
- Quantitative Metrics
- Unmoderated Testing
- Predictive Analytics
- Video Support
- Video recording/Transcriptions
- Screen Activity Recording
- User Management
- Tagging
- Engagement Tracking
- Real Time Analytics
- Sentiment Analysis
- Multi-Language
- Customizable Categories
- Annotations
- Real Time Data
- For Websites
- Performance Metrics
- Reporting/Analytics
- Assessment Management
- Question Library
- Activity Dashboard
- Customer Experience Management
- Customizable Forms
- Negative Feedback Management
- Commenting/Notes
- Benchmarking
- Data Visualization
- AB Testing
- Third Party Integrations
- Moderated Usability Testing
- User Journeys
- Single Sign On
- Dashboard
- Visual Analytics
- Software Testing Management
- Conversion Rate Optimization
- Audience Targeting
- For Mobile
- Prototype Creation
- Survey/Poll Management
- User Research Analysis
- Customizable Fields
- Text Analysis
- Surveys & Feedback
- NPS Survey Structure
- Reporting & Statistics
- Customizable Questions
- Demographic Data
- Customizable Branding
User Sentiment - Userlytics Reviews
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Customer Support
Users praise Userlytics for its very attentive customer support, noting the team’s responsiveness and helpfulness as a standout feature.
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Quality of Testing Pool
The platform is noted for its quality testing pools that are available across all 50 states and internationally, providing a wide demographic for user testing.
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Ease of Use
The platform is simple and user-friendly, with a learning curve that is not steep. Users appreciate the quick ability to get user feedback, which is invaluable for agile work models.
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Value for Money
Reviewers find Userlytics to offer good value for money, especially when compared to other platforms, citing features, and price as main reasons for choosing and continuing to use Userlytics.
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Platform Functionality
Features like video scrubbing by task, annotation, and the transparency to have the user share their video camera while they share their screen are highlighted as very helpful.
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Manual Processes
Some users mention that the process to randomize larger, quantitative tests is a bit manual, expressing a desire for more automation in future updates.
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Personalization Options
While not critical to its functionality, additional personalization options for loading screens during the user testing experience would be appreciated.
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App Functionality
One user mentioned experiencing issues with the app, particularly with login memory, visibility of completed tests, and access to the contact screen.
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Userlytics Company Details
Company Name
Userlytics
Headquarters
United States
Website
userlytics.com
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