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Usersnap Reviews

& Product Details

What is Usersnap?

Usersnap is a sophisticated feedback and bug-tracking software designed to streamline the process of gathering insights from your website or app users. It offers a range of features, including customizable feedback widgets, visual bug tracking, and seamless integration with popular project management tools like Jira, Trello, and Slack.

This ensures that teams can collaborate effectively and resolve issues promptly, without disrupting their existing workflows. Usersnap also supports screenshots and screen recordings, making it easier for users to communicate their issues visually, reducing the back-and-forth usually associated with bug reporting.

Its versatility and ease of use make it suitable for developers, project managers, and customer support teams aiming to enhance their products based on real user feedback. By providing a clear and efficient method for users to report bugs or share suggestions, Usersnap helps businesses improve their software’s usability and performance, ultimately leading to increased user satisfaction and retention.

Found in these Categories

Best For

Usersnap helps software companies to collect user feedback.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name


  • Located In


  • Website


Starting from:

$69 /month

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Usersnap offers three pricing plans: Startup at $69/month with 5 active projects and 5 team members, Company at $189/month with 15 active projects and 15 team members, and Premium at $329/month with 25 active projects and 25 team members. The Enterprise plan is custom-priced. All plans include features like screen capturing and surveys, with a free trial available.

  • Collaboration Tools
  • Drag & Drop
  • Task Management

Additional Features

  • Anonymous Feedback
  • API
  • Assignment Management
  • Backlog Management
  • Bug Tracking
  • Bug/Issue Capture
  • Chat/Messaging
  • Commenting/Notes
  • Communication Management
  • Communications Management
  • Complaint Management
  • Continuous Feedback
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Dashboard
  • Data Visualization
  • Defect Tracking
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Help Desk Management
  • Issue Management
  • Issue Tracking
  • Knowledge Management
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • NPS Survey Structure
  • Pulse Surveys
  • Purchasing & Receiving
  • Quality Assurance
  • Question Library
  • Rater Selection
  • Ratings/Reviews
  • Recurring Issues
  • Reporting & Statistics
  • Response Management
  • Role-Based Permissions
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Supplier Quality Control
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Trend Analysis
  • Visual Analytics
  • Website Integration
  • Widgets


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