Vanillasoft Reviews for 2026

What Is VanillaSoft?

VanillaSoft is a sales engagement platform that combines lead management CRM with an integrated auto dialer and multi-channel outreach capabilities. The platform uses proprietary Intellective Routing technology to automatically prioritize and push the best leads to sales agents in real time, eliminating manual list management and cherry-picking. VanillaSoft automates repetitive sales tasks including dialing, email sequences, SMS campaigns, and follow-up scheduling.

The platform offers preview, progressive, and multi-line parallel dialing modes with built-in VoIP and call recording. VanillaSoft includes deliverability features like SmartCaller Trust and SmartCaller ID to increase answer rates by displaying trusted caller information to prospects. The system imports leads automatically from web forms, CRM systems, and third-party sources, then filters and routes them based on customizable criteria including lead source, location, intent signals, and freshness.

VanillaSoft serves insurance sales teams, higher education fundraising programs, and outsourced sales organizations managing BDR and SDR operations. The platform includes reporting dashboards for tracking agent performance, campaign metrics, and compliance monitoring. VanillaSoft integrates with Salesforce, DocuSign, Vidyard, Gong, Chorus, Zapier, payment gateways, and meeting schedulers through its ecosystem of partner integrations.