VICIdial
VICIdial Reviews
& Product DetailsWhat is VICIdial?
VICIdial is a comprehensive open-source contact center solution that offers a robust set of features to enhance telecommunication operations. This software allows businesses to efficiently manage their call centers, providing tools for inbound, outbound, and blended calls, as well as email and customer website chat support.
The platform seamlessly integrates with various telephony and online technology, making it a versatile choice for enterprises of all sizes seeking to improve their customer service and outreach capabilities.
VICIdial stands out for its ability to handle many concurrent calls while offering detailed reports and analytics, which help in making informed decisions about customer interactions and agent performance. Its customizable nature allows businesses to tailor the system to their specific needs, enhancing productivity and customer satisfaction.
Everyday use cases for VICIdial include telemarketing, customer support, and phone surveys, demonstrating flexibility and effectiveness in various business scenarios.
The software’s focus on efficiency, scalability, and real-time management tools makes it a valuable asset for any call center aiming to optimize its operations.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
VICIdial Group
-
Located In
United States
-
Website
vicidial.com
Starting from:
Custom
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
VICIdial offers a range of customized solutions and does not provide fixed pricing on their website. Their services include hosting, hardware, software, and support tailored to various contact center needs. For specific pricing details, including any free trials or versions.
- Alerts/Notifications
- Automated Attendant
- Business Text Messaging
- Call Analytics
- Call Conferencing
- Call Monitoring
- Call Recording & Rating
- Call Routing
- Call Queuing
- Contact Management
- Interactive Voice Response
- SIP Trunking
Additional Features
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Answering Machine Detection
- API
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Recording
- Call Reporting
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Collaboration Tools
- Computer Telephony Integration
- Conferencing
- Contact Database
- CRM
- Customer Database
- Customer History
- Customizable Fields
- Customizable Reports
- Data Import/Export
- Data Security
- Email Management
- Event Triggered Actions
- FCC Compliance
- File Transfer
- For Sales Teams/Organizations
- FTC Compliance
- Inbound Call Center
- Interaction Tracking
- Lead Capture
- Lead Distribution
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Scheduled Recording
- Text to Speech
- Third-Party Integrations
- Voice Mail
- VoIP
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