Close
Join Us now
Register today and get access to the best deals and software insights

Requirement: 8+ characters length.

Recomended to use lowercase, uppercase, digits and special characters.

Zoho Desk

Claim Profile
Tekpon Score
8.8
Write a Review

Zoho Desk Reviews

& Product Details

What is Zoho Desk?

Zoho Desk is a cloud-based help desk software that assists businesses in efficiently managing their customer support activities. Businesses can use it to streamline their support operations by combining customer inquiries from various channels such as email, phone, chat, social media, and more into a single unified dashboard.

Ticket management, automation, collaboration, and reporting tools are some of its primary features, which let firms offer effective customer service and raise customer satisfaction. Additionally, it provides flexible self-service tools that let users troubleshoot and solve problems on their own, like a knowledge base and a customer portal.

The software works smoothly with other Zoho products like Zoho CRM, Zoho SalesIQ, and Zoho Projects to further improve the sales and support processes. Thanks to its rich API and developer platform, businesses may extend and adapt their support operations to match their unique demands.

In conclusion, Zoho Desk is a good option for organizations of all sizes looking to manage their customer support operations effectively. It is a comprehensive help desk software solution with various features and connectors.

Found in these Categories

Best For

Customer Service Help Desk Software.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Zoho Corporation Pvt. Ltd.

  • Located In

    United States

  • Website

    zoho.com

Starting from:

$20 /user/month

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Zoho Desk pricing comprises three plans - Standard, Professional, and Enterprise - with monthly and yearly subscription options and a 15-day Free Trial. Choose annual billing to save up to 35% on the monthly rate.

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Appointment Management
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Call Center Management
  • Canned Responses
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Customer Database
  • Email Management
  • Feedback Management
  • Full Text Search
  • Help Desk Management
  • Interaction Tracking
  • Issue Management
  • Live Chat
  • Multi-Channel Management
  • Offline Form
  • Performance Management
  • Prioritization
  • Queue Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Task Management
  • Transcripts/Chat History
  • User Management
  • Virtual Assistant

Additional Features

  • @mentions
  • API
  • Account Management
  • Activity Tracking
  • Alerts/Notifications
  • Audit Trail
  • Call Logging
  • Call Monitoring
  • Automatic Call Distribution
  • Call Recording
  • Call Reporting
  • Batch Communications
  • Call Routing
  • Call Scripting
  • Billing & Invoicing
  • Call Tracking
  • Call Transfer
  • CRM
  • Callback Scheduling
  • Case Management
  • Customer Communication
  • Customer Complaint Tracking
  • Computer Telephony Integration
  • Customer Engagement
  • Customer Experience Management
  • Contact Database
  • Customer History
  • Customer Management
  • Content Management
  • Customer Segmentation
  • Customer Service Analytics
  • Cataloging/Categorization
  • Customizable Branding
  • Customizable Fields
  • Chatbot
  • Customizable Forms
  • Customizable Reports
  • Churn Management
  • Community Management
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Templates
  • Employee Management
  • Event-Triggered Actions
  • File Sharing
  • Forms Management
  • Gamification
  • IVR/Voice Recognition
  • Inbound Call Center
  • Interactive Content
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Monitoring
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • On-Demand Communications
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Pre-built Templates
  • Predictive Analytics
  • Proactive Chat
  • Project Management
  • Real-Time Analytics
  • Real-Time Data
  • Quality Assurance
  • Real-Time Notifications
  • Real-Time Reporting
  • Quotes/Estimates
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Real-time Updates
  • Remote Access/Control
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • Routing
  • SEO Management
  • SSL Security
  • Sales Pipeline Management
  • Screen Sharing
  • Search/Filter
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Monitoring
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Templates
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Transfers/Routing
  • Usage Tracking/Analytics
  • Video Support
  • VoIP Connection
  • Website Integration
  • Widgets
  • Workflow Configuration
  • Workflow Management

Freshdesk

Tekpon Score
COMPARE

Zendesk

Tekpon Score
COMPARE

Intercom

Tekpon Score
COMPARE

HappyFox Help Desk

Tekpon Score
COMPARE

HubSpot Service Hub

Tekpon Score
COMPARE

TeamSupport

Tekpon Score

Help Scout

Tekpon Score

Userlane

Tekpon Score

Record

Tekpon Score

Forethought

Tekpon Score

OneDesk

Tekpon Score

Front

Tekpon Score

Spiceworks

Tekpon Score

Talkdesk

Tekpon Score

Helpshift

Tekpon Score

Hiver

Tekpon Score

Dialfire

Tekpon Score

LiveAgent

Tekpon Score

Gorgias

Tekpon Score

Verloop

Tekpon Score

SatisMeter

Tekpon Score

Algomo

Tekpon Score

Nexoid

Tekpon Score

ServiceNow

Tekpon Score

Nice CXone

Tekpon Score