Error Title

This is a notice message, displayed at the top of the browser, informing the user of something useful.

or
Continue with LinkedIn
Recover my Password
Submit your Tekpon Account E-mail address and you will receive an email with instructions to reset your password.

Zoho Desk

Tekpon Score
8.8

Zoho Desk Reviews

& Product Details

What is Zoho Desk?

Zoho Desk is a cloud-based help desk software that assists businesses in efficiently managing their customer support activities. Businesses can use it to streamline their support operations by combining customer inquiries from various channels such as email, phone, chat, social media, and more into a single unified dashboard.

Ticket management, automation, collaboration, and reporting tools are some of its primary features, which let firms offer effective customer service and raise customer satisfaction. Additionally, it provides flexible self-service tools that let users troubleshoot and solve problems on their own, like a knowledge base and a customer portal.

The software works smoothly with other Zoho products like Zoho CRM, Zoho SalesIQ, and Zoho Projects to further improve the sales and support processes. Thanks to its rich API and developer platform, businesses may extend and adapt their support operations to match their unique demands.

In conclusion, Zoho Desk is a good option for organizations of all sizes looking to manage their customer support operations effectively. It is a comprehensive help desk software solution with various features and connectors.

Found in these Categories

Best For

Customer Service Help Desk Software.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Zoho Corporation Pvt. Ltd.

  • Located In

    United States

  • Website

    zoho.com

Starting from:

$20 /user/month

Pricing Model: Subscription

Pricing Details:

Zoho Desk pricing comprises three plans - Standard, Professional, and Enterprise - with monthly and yearly subscription options and a 15-day Free Trial. Choose annual billing to save up to 35% on the monthly rate.

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Appointment Management
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Call Center Management
  • Canned Responses
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Customer Database
  • Email Management
  • Feedback Management
  • Full Text Search
  • Help Desk Management
  • Interaction Tracking
  • Issue Management
  • Live Chat
  • Multi-Channel Management
  • Offline Form
  • Performance Management
  • Prioritization
  • Queue Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Task Management
  • Transcripts/Chat History
  • User Management
  • Virtual Assistant

Additional Features

  • @mentions
  • API
  • Account Management
  • Activity Tracking
  • Alerts/Notifications
  • Audit Trail
  • Call Logging
  • Call Monitoring
  • Automatic Call Distribution
  • Call Recording
  • Call Reporting
  • Batch Communications
  • Call Routing
  • Call Scripting
  • Billing & Invoicing
  • Call Tracking
  • Call Transfer
  • CRM
  • Callback Scheduling
  • Case Management
  • Customer Communication
  • Customer Complaint Tracking
  • Computer Telephony Integration
  • Customer Engagement
  • Customer Experience Management
  • Contact Database
  • Customer History
  • Customer Management
  • Content Management
  • Customer Segmentation
  • Customer Service Analytics
  • Cataloging/Categorization
  • Customizable Branding
  • Customizable Fields
  • Chatbot
  • Customizable Forms
  • Customizable Reports
  • Churn Management
  • Community Management
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Templates
  • Employee Management
  • Event-Triggered Actions
  • File Sharing
  • Forms Management
  • Gamification
  • IVR/Voice Recognition
  • Inbound Call Center
  • Interactive Content
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Monitoring
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • On-Demand Communications
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Pre-built Templates
  • Predictive Analytics
  • Proactive Chat
  • Project Management
  • Real-Time Analytics
  • Real-Time Data
  • Quality Assurance
  • Real-Time Notifications
  • Real-Time Reporting
  • Quotes/Estimates
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Real-time Updates
  • Remote Access/Control
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • Routing
  • SEO Management
  • SSL Security
  • Sales Pipeline Management
  • Screen Sharing
  • Search/Filter
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Monitoring
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Templates
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Transfers/Routing
  • Usage Tracking/Analytics
  • Video Support
  • VoIP Connection
  • Website Integration
  • Widgets
  • Workflow Configuration
  • Workflow Management

Freshdesk

Tekpon Score
COMPARE

Zendesk

Tekpon Score
COMPARE

Intercom

Tekpon Score
COMPARE

HappyFox Help Desk

Tekpon Score
COMPARE

HubSpot Service Hub

Tekpon Score
COMPARE
  • Slack

    Team Collaboration Software

  • Trello

    Project Management Software

  • TeamViewer

    Remote Desktop Software

  • MailChimp

    Marketing Automation Software

  • Salesforce CRM

    CRM Software

  • Grammarly

    Writing Assistant Software

  • SurveyMonkey

    Survey Software

  • Asana

    Project Management Software

  • Jira

    Project Management Software

  • Zoho Social

    Social Media Management Software

  • Zapier

    Data Integration Software

  • Zoho CRM

    CRM Software

  • Pipedrive

    CRM Software

  • Intercom

    Live Chat Software

  • Time Doctor

    Time-Tracking Software

  • Zoho Survey

    Survey Software

  • Zoho Books

    Accounting Software

  • Twilio

    SMS Marketing Software

  • Zoho Inventory

    Inventory Management Software

  • Aircall

    VoIP Software

  • ChurnZero

    Customer Success Software

  • RingCentral MVP

    VoIP Software

  • Cyclr

    Data Integration Software

Tell us your opinion about Zoho Desk and help others.

TeamSupport

Tekpon Score

Help Scout

Tekpon Score

Userlane

Tekpon Score

Record

Tekpon Score

Forethought

Tekpon Score

OneDesk

Tekpon Score

Front

Tekpon Score

Spiceworks

Tekpon Score

Talkdesk

Tekpon Score

Helpshift

Tekpon Score

Hiver

Tekpon Score

Dialfire

Tekpon Score

LiveAgent

Tekpon Score

Gorgias

Tekpon Score

Verloop

Tekpon Score

SatisMeter

Tekpon Score

Algomo

Tekpon Score

Nexoid

Tekpon Score

ServiceNow

Tekpon Score

Nice CXone

Tekpon Score

This website uses cookies

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

You can read more about all this at the following links.

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

These trackers help us to measure traffic and analyze your behavior to improve our service.

These trackers help us to deliver personalized ads or marketing content to you, and to measure their performance.