Auvik

Reviewed by Rashi
Updated October 18th, 2021

Tekpon Score

9.1

Users Score

7.5

Auvik Review

Share on

Isn’t network the most important thing? We believe the answer to this question is a big-time yes. And today, we bring to yet another review, this time, about this excellent network monitoring software Auvik, that helps Its team in rocketing their efficiency and capacity by assisting them to automate network management and at the same time protecting the business from network-related risks.c

UI/UX

9.0

Ease of use

8.9

Value for Money

9.4

Features

9.0

Customer Support

9.2
Pricing Details

Pricing Model: Personalized Quote

No free trial

Yes, has free version

PROs
  • Network Insights
  • Automated Backup
  • Remote Accessibility
  • Value for Money
CONs
  • Complex to learn
  • Less Notification support
Best for
  • Small business
  • Medium business
  • Large enterprises
Deployment
  • Cloud, SaaS, Web-Based

So if you or your IT professionals are tired of switching between various platforms to manage your network devices and store all your configuration details, then Auvik software is the ultimate answer to your needs. This software helps over 15,000 tool types from more than seven hundred vendors and is derived with over 50 pre-configured and customizable alerts for fast-track troubleshooting.

Auvik Network Monitoring 

If you’re wondering what Auvik is, let me put that in simple words. This tool is a cloud-based network monitoring management software that provides IT professionals with helpful network insights in under 30 minutes. This software offers network discovery, inventory, and IT asset management. In addition to these, it also provides its users with network troubleshooting techniques and uncomplicated network performance reports.

This software is mainly designed to deal with Macintosh platforms. However, it can also be used as an MSP (Managed Service Provider) billing software. Designed to deploy in minutes, Auvik will help resolve problems faster than ever with real-time network mapping. It also provides remote monitoring and management (RMM) focused on network infrastructures, such as switches, routers, firewalls, and wi-fi controllers.

What is Auvik? 

We believe that network management should be an easy and manageable task. And Auvik makes it possible. It is designed to automate network management and create the life of IT professionals easier. The key benefits of using Auvik network monitoring software are:

  • Real-time network mapping & inventory: Quickly find out and audit new networks. Then, live withinside the loop—you’ll always realize exactly what’s where while your users & gadgets move.
  • Automated config backup & repair on network gadgets: Mitigate network hazards with no manual effort.
  • Deep insights into network traffic & flows: Quickly solve network bottlenecks and spot potential security vulnerabilities.
  • Automated network monitoring: See and solve issues—earlier than they turn out to be massive troubles.
  • Complete visibility & effective troubleshooting features: Empower team participants at all levels to solve troubles hours faster.
  • Easy to install: Deploy a collector in minutes. No new hardware, no complex configuration.

What is Auvik used for? 

Auvik application offers enormous benefits to its customers. It helps in resolving problems faster than ever with:

  • Network performance monitoring complete with deep network traffic insights.
  • Mapping of network topology in real-time.
  • Asset inventory and documentation are updated in real-time.
  • Automated management of network configuration, including backups and restore.
  • Powerful troubleshooting features.

How does Auvik work?

Once the Auvik collector is efficaciously set up in your network, it mechanically searches on its nearby subnet to discover different networks. When new networks are found, users can pick out whether or not to have Auvik test them. After they approve scanning, Auvik uses a device known as Nmap to perceive energetic hosts on the network. Then, the system looks for open ports to help identify many traits of the host, including make and model.

During the network scan, Auvik looks for network devices that expose the following information:

  • ARP tables
  • Forwarding tables (Layer 2)
  • IP assignments
  • VLAN associations
  • Layer 1 discovery protocols, such as Link Layer Discovery Protocol (LLDP), Cisco Discovery Protocol (CDP), and Foundry Discovery Protocol (FDP)

All in all, Auvik discovers all the network topology and device information.

Auvik Features 

Auvik is a well-known software available in the market for its MSPs features like:

  • IT Asset Management
  • Baseline Manager
  • Complete Diagnostics of Transactions
  • Performance Monitoring
  • Root-Cause Analysis
  • Trace individual transactions
  • Hardware Inventory
  • Service Reporting
  • Backup Management
  • IP Address Monitoring
  • Bandwidth Monitoring
  • Inventory Management
  • Knowledge Management
  • Self Service Portal
  • Issue Management
  • Resource Management
  • Dashboard

Let me detail some of its essentials features.

User-Friendly Interface

Auvik is easy to use, and that’s a fact. Its goal is to allow customers to navigate the interface without issues that effortlessly perform network control duties. The software program also no longer requires heavy-duty hardware for installation, making it a perfect answer for many companies.

Flexible Application

Auvik presents its customers with utmost flexibility on the subject of configurations. This allows them to design the software in the manner they see fit so that it works for them. Moreover, with an interface they are comfortable with, they can optimize the software’s user-friendliness and raise their productivity.

Scalable Network Management

With Auvik, businesses need not fear going over their budgets. Auvik is certified most effective on four tool types – routers, switches, firewalls, and physical wi-fi controllers. All different gadgets are controlled for free. In addition, Auvik is scalable, so they can upload or eliminate devices when needed, and they will adjust the subscription.

Cost-Effective Solution

With Auvik, agencies will no longer be amazed by hidden expenses and additional fees each time and need not fear complex subscription programs and licensing policies.

Vigilant Network Monitoring

 Auvik facilitates the Implementation of 24/7 tracking and alerting tuned to network exemplary practices. It additionally tracks utilization and health information for your network, which we can see in real-time. It also starts constructing and storing historical overall performance data, which people can use for analysis, troubleshooting, and forecasting.

 Offsite Management

 With Auvik, clients can Securely manage their network gadgets from anywhere at once from the  Auvik dashboard and manage network tool credentials effectively so they’ll never be misplaced or exposed.

 Cloud Installation

Auvik is cloud-primarily based, leveraging an on-premise collector for information collection. This web-based deployment lets the software program automatically update continuously. This also permits customers to get unlimited storage for their subscriptions while not fearing regular maintenance or intermittent patches.

Also, Auvik provides its client base with a guide included in each subscription. Beyond the considerable Knowledge Base, the Auvik support crew is constantly equipped to provide assistance and facts to customers through phone, live chat, or email. With Auvik, users can achieve the following tasks in few minutes:

  • A whole and correct map of your network, consisting of tools that have been hidden away or forgotten and all types of rogue gadgets (IoT, IP cameras, unmanaged switches, etc.). No means left behind!
  • A complete profile for each tool, consisting of make, model, serial number, firmware version, and different vital facts.
  • Details on how the whole thing to your network is attached and configured throughout all your locations.
  • A listing of all of the IP addresses you’re presently using and which devices are using them.

These facts and visualization are maintained in real-time, so we know precisely where to trace it if we ever want to troubleshoot.

Auvik Pricing 

It is crucial to understand that the IT Management Software category is a perfect solution that can meet all the objectives of various business types, sizes, and industries. Hence, it is essential to consider these factors along with the price of the product.

In terms of licensing plans, the Auvik model is managed per device. Customers pay X amount per controlled device, and controlled gadgets are restricted to switches, routers, firewalls, and wi-fi LAN controllers. So, we only pay for our switches, routers, firewalls, and wi-fi LAN controllers. It additionally manages servers, workstations, and phones. Auvik will gather KPIs from anything linked to the community if controlled via a standard like SNMP or WMI.

They do offer a free trial period, and paid plans usually start from $150 per month. All plans are inclusive of the following:

  • Unlimited users
  • Network sites
  • No limit Endpoints
  • Unlimited Support
  • No Maintenance fees

Auvik Integrations

Auvik offers integrations with the following partner application and third-party software’s:

  • ConnectWise Manage
  • ConnectWise Automate
  • Continuum
  • Freshdesk
  • Slack
  • Autotask
  • Kentik
  • Microsoft Teams
  • PagerDuty
  • ScalePad

According to the data available, the Auvik ecosystem integrates with 20 percent of the popular applications.

Integrating Auvik with Freshdesk

people can configure the integration between Freshdesk and Auvik for one-way communication. First, one-way communication goes from Auvik to Freshdesk. Then, Auvik creates a Freshdesk carrier ticket for any unique alert within Auvik. When the alert closes or is dismissed, the update flows back to Freshdesk to complete the associated service ticket.

The steps that need to follow are below:

  1. First, from the dashboard, click Integrations in the side navigation bar.
  2. Next, hover over the Add Integration button, and choose Freshdesk.
  3. Next, fill in the details for the new integration.
  4. Finally, copy the call-back URL by clicking the Copy button.

Once you’ve copied the call-back URL, please don’t close this window, as you’ll need it again later to complete the setup within Auvik. If you close the window before setup is complete, you’ll need to go back and update the call-back URL previously copied and entered for the Automations rule in Freshdesk.

Auvik Alternatives 

One shouldn’t anticipate finding a universal IT Management Software product that fits all of their needs. A reliable device like Auvik may have useful functionalities; however, it does not suit your business enterprise requirements. Hence, it is best to explore all the options and alternatives. The top alternatives to Auvik are:

  • Freshservice
  • BlueOptima
  • Workato
  • Pulseway
  • Kaseya VSA
  • ConnectWise Automate
  • Atera
  • Traverse
  • SAP Customer Experience
  • Marketo Engage

Pulseway and Kaseya VSA stand out as its pinnacle competition primarily based totally on similarity, recognition, and user reviews. When evaluating Auvik to its pinnacle one hundred alternatives, Malwarebytes Endpoint Protection has the best rating, with Google Cloud Platform because the runner-up and Auvik rating twenty-seventh place.

Auvik vs. Freshservice, which one is better?

Freshservice is another popular software for IT professionals that allows them to track and manage the assets owned by the organization effectively. Moreover, Freshservice is easy to apply and set up cutting-edge and intuitive UI that requires minimal to no training and is customizable to IT and non-IT needs. Multi-Channel support automates tasks and offers help for problems raised via an email, self-service portal, phone, chat, and in person. In addition, it provides the following features:

  • Contract Management 
  • Incident Management 
  • IT Asset Management 
  • Knowledge Management 
  • Release Management 
  • Self Service Portal 
  • Service Catalog 
  • Service Reporting 
  • Audit Trail 
  • Barcoding/RFID 
  • Depreciation Management

Freshservice pricing plans start from $19 per month, and it supports various languages including. Freshservice offers the following integrations:

  • Domotz Pro
  • FAT FINGER
  • Freshdesk Contact Center
  • Grow.com
  • Opsgenie
  • ScalePad
  • Slack
  • Capabiliti

When assessing the two solutions, we found them equally easy to use. However, Auvik is easier to set up and administer.

Auvik Review Conclusions 

To conclude, we found Auvik as a terrific tool for mapping out your networks. It’s honestly lovely to get an overall view of your networked gadgets and how all of them connect. And it’s terrific for troubleshooting outages and connection issues because you can see the whole thing consisting of the actual transfer ports being used.

But our absolute favorite part of Auvik is the invention portion. It allows customers to back up the network devices, which we believe is a great feature. Moreover,  it makes onboarding new customers easier for less experienced engineers as it does an excellent job of finding devices and directing them to put in credentials to manage.

It makes the entire network more “visible” with the diagram it draws and the constant discovery of network devices. I also love the automatic configuration backups of switches/routers and the versioning. I also love the visual of being able to figure out which port something is plugged into quickly. It takes that burden off more experienced staff.