Thryv

Category CRM
Reviewed by Rashi
Updated Apr 4th, ’22

Tekpon Score

9.1

Users Score

7.5

Thryv Review

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Thryv software is a customer relationship management (CRM) tool that aids in the automation of procedures. As a consequence, you might get greater outcomes in less time. The platform offers a whole new universe of possibilities for medium and small enterprises. Also, the tool assists in simplifying all procedures, from marketing to online booking. For example, marketing automation may help you build your brand, maintain your web presence, manage contacts, collect payments, and manage appointments. This review contains Thryv evaluations to assist you in selecting. Let’s see if this is the best solution for your company, so let us dig in.

UI/UX

8.9

Ease of use

9.2

Value for Money

9.0

Features

9.0

Customer Support

9.3
Pricing Details

Starting from: Custom Price

Pricing Model: Subscription

Yes, has free trial

No free version

PROs
  • End-to-end customer experience
  • 24/7 Customer Support
  • Smooth Payment Process
  • Advanced CRM
CONs
  • Learning experience
  • Lacks Payroll management
Best for
  • Small business
Deployment
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone

Client management is essential if you want to grow your firm. You may keep clients for a long time if you provide customs services. The more your company becomes, the larger your client base becomes. As a result, there will come the point when manual client administration is no longer feasible. Fortunately, there are several options available to assist you in overcoming this. But let’s see what this tool can do and what makes it stand out from the crowd.

Thryv: A 360-degree software solution

Thryv is a software solutions firm specializing in serving small and mid-sized enterprises. Moreover, Thryv has evolved from standalone software solutions and advisory services to an end-to-end customer experience platform that helps you promote, sell, and optimize service while simplifying small business processes. The company serves approximately 40,000 small companies in the United States and is listed on the NASDAQ.

Thryv had good growth in 2021, with a 40 percent increase in share prices. This comes after the business’s CEO and President, Joe Walsh, purchased 200,000 shares, indicating his confidence in Thryv’s expansion in the coming quarters. How can Thryv help SMBs manage their business and customer experience? Is it more cost-effective to go with a 360-degree solution rather than best-of-breed CRM, marketing automation, payment solutions, and so on? Let’s take a closer look at its features.

Thryv’s Story

Thryv’s capabilities encompass nearly every aspect of your company’s operations. For example, Thryv allows you to develop a professional web presence, save and exchange documents, manage interactions, make staffing schedules, and even collect payments. The following is a list of these skills.

Advantages of Thryv

User-Friendly: The program is designed to be user-friendly to aid productivity. It combines several payments, marketing, and CRM technologies to make user operations as simple as possible. Users can store and secure everything from documents to online payments with Thryv Secure. Furthermore, the platform encrypts and protects the user and customer data to develop strong confidence between the two parties.

Integrations: The system allows users to combine their most frequently used apps and use them all from one dashboard, making work more effective and comfortable. This configuration enables users to respond to clients and conduct activities without moving between programs.

HIPAA Compliant: HIPAA’s platform add-on allows users to easily examine and validate HIPAA requirements. The approach speeds up and ensures the accuracy of customer service and document validity checks.

Partnership with Thryv: Thryv allows small companies to collaborate with partners who can help them grow. Users may utilize rewards to simplify their labor, make more money, and extend their products.

Effective Lead Generation: The platform aids in the intelligent filtering and identification of clients. Users may get thorough insights and statistics for lead generation by using ad campaigns, ad wording, ad placements, and daily account optimization.

Expertise in the Field: Thryv is designed specifically for small enterprises and caters to their needs. Over 55,000 small businesses from a variety of industries, as well as charitable and government organizations and real estate firms

What is Thryv?

Thryv is a small business-focused end-to-end client experience platform. All from a single screen, this software lets you acquire the work, manage the task, get paid, and earn credit. Small company owners may use one easy platform to help them achieve today’s client expectations. Includes best-in-class help from business professionals that understand small company owners’ aims and particular needs, available at any time — limitless 24/7.

With one easy-to-use platform, Thryv automates activities and puts consumers at the core of your business, making it simple to reach more customers, remain organized, get paid faster, and automatically produce reviews.

dashboard Thryv

Thanks to Thryv’s ratings and reviews, social presence, and precise search results, customers can easily find you online.

  • Communicate quickly and effortlessly, get reminders, send messages and emails, and make appointments.
  • Pay you quickly, get fast receipts, know it’s safe and secure, and select how you want to pay.
  • Keep in touch with automated messages that invite them to respond, remain in touch, and ask for evaluations.

Over 45,000 organizations use Thryv’s award-winning software to alter how they do business and manage their customers.

What can Thryv be used for?

Thryv is a business management solution that offers all-in-one business management features to assist small businesses with critical business operations. By using Thryv, business owners can build a strong online presence, improve client relationships, and automate payment processing. In addition to an integrated CRM system, appointment scheduling, billing, invoicing, contact management, marketing automation, reputation management, and social media management, automated reminders are also available.

Appointment- Select job_client

In addition to managing customers, email marketing campaigns, and social media activity on Facebook, Instagram, Twitter, LinkedIn, and Google+, Thryv is a cloud-based marketing and CRM software. For example, a module for appointment booking allows users to manage team schedules, synchronize calendars, and book appointments all from one location.

social-media-connect

Thryv also has a payment module that allows users to send personalized quotations, estimates, and invoices to clients and take credit card payments. In addition, Thryv connects with various third-party programs, including QuickBooks, Gmail, Slack, MailChimp, Yelp, and others, and has an iOS and Android mobile app.

Getting started with Thryv

Thryv comes with a solid structure; however, it takes some effort to get up and run. Look elsewhere if you’re looking for a quick-start platform. Users usually require some time to ensure that all pieces are in place.

Pre-scheduling of social media postings and marketing automation are two program features. However, business owners will need to devote a significant amount of time to marketing duties. Thryv will not spare you the time and work required to build your internet presence.

Thryv Features

The list of features that makes Thryv stand out among its competitors are as follows:

  • Customer relationship manager

You can safely keep your clients’ data using Thryv. Add the information to the lead and customer lists to keep it organized. Furthermore, clients will find it simple to contact you through this platform. They can email attachments, set appointments, and make payments.

A marketing campaign entails more than just making advertisements and sending emails. About 60% of the strategy is dedicated to tracking and analytics. Also, you can keep track of your lead sources using this tool. This helps you to estimate the expense/profit ratio more precisely.

CRM-features

  • Reputation Management

New communication, information, and marketing paradigms have emerged in the twenty-first century. There were fewer advertisement places and visibility in the past. An ad exposure is now nearly constant. This implies that marketers must think of new ways to reach out to customers. For example, customer reviews can help you enhance your conversions. However, this is why it’s critical to handle them with caution.

Thryv allows you to keep track of and manage your online reputation. The platform will notify you once a new review is received. It also has a function that allows you to answer within one business day. Your reputation is also dependent on how well you maintain your social media accounts.

review-reputaition-management

  • Scheduling an appointment

For a small business owner, scheduling may be difficult. Thryv’s automatic synchronization makes booking a breeze. In addition, the tool may sync it with your calendar to help you manage your time and keep track of your finances.

  • Management of social media

A strong social media presence is essential. You should at least cover Facebook, Instagram, and Twitter, depending on your business. Thryv incorporates social media management tools among its unrivaled business solutions. You can synchronize your profiles and schedule posts from a single dashboard. You will be able to save time as a result of this.

social media management

  • Marketing that is tailored to your needs

Marketing isn’t a science in the traditional sense. When planning a campaign, keep your company’s attributes in mind. Thryv comes with marketing templates that make it simple to get started. You may also keep track of your campaigns by looking at conversions and outcomes.

  • Organize your online listings

Thryv allows you to reach a larger audience with only one click. In addition, you’ll be sharing your company’s information across 60 different directories by uploading it. Facebook, Google, and Yelp are just a few examples.

  • ThryvPay

Every small business needs a secure payment system. It must address three major issues: dependability, manageability, and simplicity of use. Your customers want a platform that allows them to pay quickly and securely. They must be able to enter data rapidly while still ensuring that it is secure. On the other hand, small business owners want an efficient management solution.

ThryvPay is a small-business-focused payment platform. It facilitates payments, streamlines operations, and aids in generating recurring income. Customers have the option of saving their credit card information for quick checkout. They can also set up automatic payments. In addition, the program allows for automatic invoicing.

  • Encourage participation

CRM software is an excellent tool for managing your online reputation. With rapid replies and excellent customer service, a company may grow its following. These days, having a database of loyal customers is a valuable advantage. People may customize Thryv’s dashboard. You may customize the display to match your screen and use filters and tags to make it easier to discover contacts. Thanks to Thryv’s automatic reminders, you’ll never miss a chat.

Manage your leads properly and provide the best possible service to your customers. You may accomplish this by sorting the leads and determining where they originate. Knowing a visitor came from a certain page or article allows you to go right to the point.

Thryv Pricing

They offer a 14-days free trial to test the platform and see how it goes for your business. Then you can choose from 3 different premium plans:

Plus

2 users

Custom Pricing
  • Customizable CRM
  • Communications Inbox
  • Client Portal with Customer Login
  • Online Listings Management
  • Reserve with Google
  • Social Media Posting & Library
  • 2-Way Text
  • Scheduling & Appointments
  • Thousands of Text/Email
  • Announcements & Automated Campaigns
  • Document Storage – 20 GB
  • App Market & Integrations
  • Estimates & Invoices
  • Payment Processing via Square,
  • Stripe, Braintree, or PayPal
  • Instant Notifications
  • Auto Review Generation
  • Competitor Watch

Premium

5 users

Custom Pricing
  • Everything in Plus, and:
  • Customized Auto Campaigns
  • Professionally Designed Website
  • Auto-generated Video
  • Full Service Social
  • Document Storage – 50 GB
  • Review Acknowledgement

Unlimited

10 users

Custom Pricing
  • Everything in Premium, plus:
  • Unlimited Announcements & Campaigns
  • Social Boosting
  • Professional Custom Videos
  • Unlimited Document Storage

See all Features

Thryv Alternatives

The top alternatives that are available in the market to Thryv are listed down below:

  • Zendesk Sell
  • Active Campaign
  • HubSpot Sales Hub
  • Keap
  • iHomefinder
  • Monday.com
  • FreeAgent CRM
  • Issuetrak
  • SugarCRM
  • Workbooks

Thryv Review Conclusions

To summarize, Thryv is a good small company management tool. However, it would be extremely beneficial to individuals who wish to operate their business from a single location. The platform can engage customers in a variety of ways. For example, you may establish a thorough profile of your consumers and tag and categorize them. Your clients will be able to discover you online, and it will be simple for you to communicate with them. Thryv evaluations disclose the software’s benefits and drawbacks.

Is Thryv the tool you need for your business?

You can plan social media posts, manage bookings, and handle bills on the one hand. On the other hand, however, they should improve several things. For example, to acquire a quote, users must request a demo. In addition, the firm has a 6-month minimum membership duration. Also, small firms will profit from the streamlined processes and more involvement possibilities.

If there is such a thing as an end-to-end business growth facilitator, Thryv is it. You may manage your complete breadth of activities or monitor/assist those in charge from a single login and dashboard. Thanks to Hub by Thryv, this also applies to dispersed or multi-location organizations. For example, franchisees may set up a specialized Thryv instance at each site, with centralized management from the headquarters. There’s also the option of comparing performance between places and limitless data storage.

Competitors

HubSpot CRM

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Zoho CRM

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Salesforce

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Monday.com

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Keap

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Updated Mar 21st, ’22