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HubSpot CRM

Premium Seller
Verified, optimized for fast response, and a trusted software solution
Tekpon Score
9.3

HubSpot CRM Reviews

& Product Details

What is HubSpot CRM?

HubSpot CRM is a widely-used customer relationship management (CRM) solution that allows businesses to effectively manage their customer interactions. With HubSpot CRM, businesses can handle their customers without the need to create or manage their own tools.

Utilizing CRM is advantageous as it helps businesses enhance their conversations and increase profits by utilizing customers’ valuable information and analyzing it to gain a better understanding.

This tool is designed to help businesses analyze customer data and gain insights through data relationships. Additionally, companies can use this data to enhance their sales funnel. HubSpot CRM offers a free version for anyone to try before upgrading to a paid plan if necessary.

With this software, users gain access to a plethora of features that help establish strong customer relationships and improve conversations, ultimately leading to increased revenue for the business. HubSpot also offers other software that integrates well with the CRM, including marketing, sales, and customer service.

Found in these Categories

Best For

Keep all your contacts in one centralized, customizable database.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Hubspot

  • Located In

    United States

  • Website

    hubspot.com

Starting from:

$50 /month

Pricing Model: Subscription

Pricing Details:

The Hubspot CRM pricing bundle includes all free tools plus: Marketing Hub, Sales Hub, Service Hub, CMS Hub & Operations Hub. There are three pricing plans: Starter, Professional & Enterprise & each one comes with unlimited free users. The Hubspot CRM free version gives access to many features & you can add 1,000,000 contacts and unlimited free users, and your free access has no time limit. Committing to an annual plan will lower the monthly cost to $45 for the Starter Plan.

See HubSpot CRM Coupons
  • Campaign Management
  • Email Marketing
  • Interaction Tracking
  • Lead Capture
  • Lead Management
  • Referral Tracking
  • Sales Forecasting
  • Task Management

Additional Features

  • Activity Dashboard
  • Alerts/Notifications
  • Calendar Management
  • Calendar/Reminder System
  • Cataloging/Categorization
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Contract/License Management
  • Customer Database
  • Customer Service Analytics
  • Document Management
  • Customer Support
  • Document Storage
  • Email Management
  • Email Response Control
  • For Mac Devices
  • Internal Chat Integration
  • Landing Pages/Web Forms
  • Lead Distribution
  • Knowledge Management
  • Lead Generation
  • Lead Nurturing
  • Live Chat
  • Lead Qualification
  • Lead Segmentation
  • Marketing Automation
  • Relationship Tracking
  • Mobile Access
  • Performance Metrics
  • Pipeline Management
  • Project Management
  • Prospecting Tools
  • Sales Pipeline Management
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Source Tracking
  • Team Assignments
  • Territory Management
  • Third-Party Integration

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4.4
Global Average Score
Score4.44/5
Reviews101,054
  • User-Friendly Interface

    HubSpot CRM is often praised for its intuitive and easy-to-navigate interface, making it accessible for users of all skill levels.

  • Comprehensive Feature Set

    The platform offers a wide range of features that cover various aspects of business operations, including sales, marketing, customer service, and content management, allowing businesses to manage their customer relationships effectively.

  • High User Adoption

    Its ease of use has led to high user adoption rates, with businesses reporting successful implementation across their teams.

  • Robust Integration Capabilities

    HubSpot provides seamless integration with a plethora of other tools and platforms, enhancing workflow automation and data synchronization across different business functions.

  • Powerful Automation Tools

    Users benefit from robust automation capabilities that streamline many sales and marketing processes, reducing the need for manual tasks and improving operational efficiency.

  • Excellent Reporting and Analytics

    The platform offers comprehensive reporting and analytics features, giving businesses detailed insights into their performance and customer interactions, enabling data-driven decision-making.

  • Enhanced Customization Options

    While HubSpot offers customization, there’s a demand for even more flexible customization options to tailor the platform to specific business needs more closely.

  • Broader Integration with Third-Party Tools

    Users have expressed a desire for broader and deeper integrations with third-party tools to further enhance workflow efficiencies and data utilization across different software ecosystems.

  • More Detailed User Training Resources

    New and existing users would benefit from more comprehensive training resources and tutorials to fully leverage all of HubSpot’s features and capabilities.

  • Improved Customer Support

    There are calls for improvements in customer support responsiveness and availability, ensuring users can resolve issues more swiftly and efficiently.

  • Cost Considerations for Small Businesses

    Some feedback suggests that the pricing structure could be better tailored to accommodate the budget constraints of smaller businesses or startups.

  • Advanced Features for Large Enterprises

    While HubSpot serves a wide range of businesses well, there’s a desire for more advanced features and customization to meet the complex needs of large enterprises more effectively.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.

Tell us your opinion about HubSpot CRM and help others.

HubSpot CRM is a leading CRM software provider for small to medium-scale businesses. It offers a generous free plan with tons of features to explore, helping users to grow their business using CRM. Also, the CRM is easy to use and offers extensive documentation — meaning anyone just starting with CRMs can also use HubSpot without much difficulty. It is truly a feature-rich CRM service and can even meet the requirement of an enterprise environment. Let’s explore more in our HubSpot CRM review.

HubSpot CRM system

HubSpot CRM is at the top of the CRM pyramid. It is a world-class product that provides great value to its customers. Its popularity is primarily linked to its feature-rich free edition and its ability to work effectively across the business, including sales, marketing, and customer service department.

CRM dashboard

How to use HubSpot CRM?

A CRM system, in general, provides multiple benefits, including:

  • Great insights
  • Increased collaboration
  • Higher productivity
  • Better customer experience

How to start working with this CRM

As HubSpot CRM offers a generous free plan where you can start using it. To use this CRM system, you must first register for an account. Another pre-requisite is to know how CRM works. The steps required to set up your account are as follows:

  1. Go to the Homepage and then click on Get HubSpot CRM.
  2. From there, do a Hubspot CRM log-in. If you do not have an account, you need to create one.
  3. Once done, you must go to the dashboard and add contacts to the CRM. For example, you need to click on the “Create Contact” button to add a new contract. You can also import or do other tasks, such as filter generation.
  4. If contacts are created successfully or imported correctly, you will now have contacts in your contact list.
  5. You can also edit the contacts by clicking on the edit icon and adding other information such as date of birth or degree.
  6. Contacts can also be permanently deleted or assigned to a new owner.
  7. You can also edit filters, add a company or invite teammates to join the process.
  8. Next, you can create deals and generate lead Ads.

To know more about each step, it is best to check out the official documentation.

HubSpot CRM login

Details of HubSpot CRM Features

This CRM system is a feature-rich content relationship management solution. It is loaded with basic and advanced features that enable businesses to manage customers in an organized way, improving customer relationships and increasing revenue. Let’s look at its features below:

  • Customizable Dashboard

When you first log into your HubSpot CRM account, you will be greeted with an organized dashboard that offers an overview of the entire pipeline from an eagle’s point of view. The administrator can manage their project and analyze the information to make decisions.

For example, the admin can learn about the current number of deals active in the pipeline and easily assign them to team members or automate the process if needed. He can also check pipeline performance and learn about the progress. The sales information also helps to gauge the progress. Finally, the admin can move to the respective section for detailed information and get detailed reports.

Customizable dashboard

  • CRM Database

In the current market, businesses grow very fast. That’s why CRM solutions need to offer scalable customer databases that store large amounts of customer information with the ability to add, remove or edit information seamlessly when needed. Also, customer information should always be safe with no expiration date!

HubSpot provides an excellent CRM database to add easily, search entries, and edit them. HubSpot gives you access to a powerful CRM database that stores key information such as Customer name, email address, and title. The other things that people can do include:

  • Past information about customers, including interactions
  • Lead Source
  • Money spent by customers and the number of orders created by them
  • Other vital personal customer information

CRM-contact-management-database

  • Integrations

HubSpot CRM offers tons of integrations for its users. They are also categorized well so that anyone can find them easily. You can always find popular apps and services in the sea of HubSpot integrations, including Google Ads, Slack, LinkedIn Sales Navigator, Zoho, Freshdesk, Salesforce, and so on! For communication, it offers Outlook and Gmail integrations. Moreover, HubSpot also offers access to productivity tools with easy HubSpot integrations.

HubSpot integrations

  • Task Management

CRM can be complex, so you need task management to manage your team’s tasks. HubSpot CRM lets you monitor your pipeline and assign tasks when needed. You can also set task reminders for better results. You can also track, schedule & align tasks, create notes, and communicate with customers via emails and calls. The task management feature lets you streamline the sales process and ensure that you can enrich customer relationships.

task management feature

  • Email Marketing

HubSpot CRM provides email marketing directly from the software. Email marketing is one of the best ways to communicate and create customer trust. With HubSpot, you can create a personalized email journey for your customers with predefined emails which are completely customizable with the help of the HubSpot drag-and-drop editor.

Free email marketing

  • ROI Analytics and Built-in Analytics

Furthermore, you can also take advantage of the ROI analytics provided within HubSpot to learn how your business grows. With analytics, businesses can keep a tab on their growth and see where they can change to improve and bring more profit. In addition, the ROI analytics tool ensures that they do not fall prey to data complexities.

On the other hand, in-built analytics allows businesses to gauge their marketing activities. As a plus, you can also create a custom report from the analytics, see the system’s bottleneck, and improve it using reports.

lead generation

  • Customer Segmentation

HubSpot CRM offers audience segmentation. You can segment the audience based on behavior, demographic data, and responses. In addition, it also lets you segment the audience on other criteria, including professional, industry, location, and gender.

List segmentation

  • API

HubSpot provides good API support that lets you easily connect incompatible tools to integrate with the HubSpot CRM. As a result, you can integrate and transfer data across the solutions while ensuring that other software aspects work as intended.

Other HubSpot features

HubSpot comes with tons of other key features. Let’s list them below.


  • Customer support
  • Ticketing system
  • Mobile support
  • Live chat and meeting scheduling
  • SEO advisor
  • Reporting dashboard
  • Deal tracking
  • Pipeline management
  • Contact management
  • Company insights

  • Call tracking
  • Form Builder
  • Lead generation
  • Landing page builder
  • Ad management
  • Live chat and chatbots
  • Team email
  • Data sync
  • Prospect tracking
  • Productivity tools


HubSpot CRM Review Conclusions

In conclusion, HubSpot CRM is a great first CRM solution for business. If you are a small or medium-scale business looking for a CRM that suits your needs, then you should try HubSpot. Its generous free version is unique as no other CRM providers in the market offer so much for free. However, if you are a rapidly growing company, you can expect to exhaust the free plan limitations.

Besides providing a generous free plan, HubSpot provides a smooth onboarding process with good customer support. The simplicity also stands out as new users will find it much easier to use the CRM. Moreover, it offers great navigation and usability through its different tools, including shared inbox, email optimization, and team workflows. Anyone starting can also take advantage of their excellent Knowledge Base and Community, which provides pointers when you get stuck or pointers for someone just getting started with CRM.

all-in-one CRM platform for your business

The pricing model, however, is somewhat confusing. Apart from the free plan, it would help to buy add-ons or service bundles to get the most out of HubSpot. Yet, if you are not sure which HubSpot software to subscribe to, you can choose the CRM suite Starter bundle that gives enough access to tools and features for small businesses. Larger businesses, on the other hand, need to get higher-priced bundles.

Overall, HubSpot is a great CRM for marketers, sales reps, customer service solutions, or businesses who want to get the most out of a well-functioning and feature-rich CRM solution.

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