AuguTech
AuguTech Reviews
& Product DetailsWhat is AuguTech?
Augutech caters specifically to call centers, offering a software platform designed to optimize both inbound and outbound operations. Their core concept is an “omnichannel” approach, meaning they strive to seamlessly integrate various communication channels for a more efficient experience.
Imagine a call center equipped with features like answering machine detection. Augutech boasts the ability to identify live calls, ensuring your agents connect only with real people. This eliminates wasted time and frustration, potentially boosting agent productivity.
For outbound calling, Augutech offers a predictive dialer. This software intelligently dials numbers and connects agents to available prospects, maximizing call volume and minimizing downtime. They also highlight features like easy-to-use IVR (Interactive Voice Response) configuration, allowing you to create a smooth customer experience even for automated interactions.
But Augutech goes beyond basic call management. Their platform integrates security features like call redaction, ensuring customer privacy and PCI compliance. They also emphasize user-friendliness with an intuitive interface, empowering agents to work efficiently and focus on customer interactions.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
augutech.io
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Located In
United States
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Website
augutech.io
Starting from:
Custom
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
This tool has three plans. OutboundCX, OmnichannelCX, and RedactionCX.
- Activity Dashboard
- Campaign Management
- Computer Telephony Integration
- Contact Management
- Monitoring
- Reporting/Analytics
- Third-Party Integrations
Additional Features
- Call Recording
- Real Time Reporting
- Automatic Call Distribution
- Call Reporting
- Real Time Monitoring
- Inbound Call Center
- API
- Lead Capture
- Call Monitoring
- Progressive Dialer
- Caller ID
- FTC Compliance
- Predictive Dialer
- FCC Compliance
- Call Center Management
- Callback Scheduling
- Outbound Call Center
- CRM
- Real Time Data
- Performance Management
- Lead Management
- Blended Call Center
- Call Routing
- Auto-Dialer
- Customizable Fields
- Call Transfer
- List Management
- Voice Mail
- IVR/Voice Recognition
- Call Tracking
- Call Scheduling
- Alerts/Escalation
- Call List Management
- Manual Dialer
- Call Scripting
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