Birdeye Reviews for 2025
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What is Birdeye?
Birdeye is an all-in-one reputation and customer experience platform for local businesses and brands. Use Birdeye to attract new leads with listings, reviews, and referrals, convert them into customers with webchat, appointments, and payments, and delight those customers with surveys, ticketing, and insights – all in one place.
Found in these Categories
Best For
- StartUps
- Small Business
- Medium Business
- Large Enterprise
Birdeye Pricing
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Birdeye Features
- API
- Access Control/Permissions
- Audience Targeting
- CRM
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Competitive Analysis
- Commenting/Notes
- Communication Management
- Contact Management
- Content Management
- Customer Engagement
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Dashboard
- Data Import/Export
- Data Visualization
- Feedback Management
- Multi-Location
- Engagement Tracking
- Multi-Channel Campaigns
- Negative Feedback Management
- Ratings/Reviews
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Generation
- Review Monitoring
- Review Request
- SMS Messaging
- Real-Time Analytics
- Sentiment Analysis
- Survey/Poll Management
- Third Party Integrations
- Template Management
- 2-Way Messaging
- AI/ Machine Learning
- Activity Dashboard
- Alerts/ Notifications
- Augmented Analytics
- Auto-Responders
- Automated Responses
- Benchmarking
- Campaign Analytics
- Campaign Scheduling
- Canned Responses
- Chatbot
- Code-free Development
- Conditional Logic
- Configurable Alerts
- Contextual Guidance
- Customer History
- Drag & Drop
- Email Alerts
- Email Marketing
- Email Reminders
- File Sharing
- Filtering
- For Sales/ Marketing
- Gamification
- Group Messaging
- Human Handover
- Impact Measurement
- Influencer Tracking
- Intent Recognition
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Qualification
- Live Chat
- MMS
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Monitoring
- Natural Language Processing
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Progress Tracking
- Pulse Surveys
- Question Branching
- SEO Audit
- SEO Management
- Scheduled Messaging
- Screen Sharing
- Search/ Filter
- Single Sign On
- Support Ticket Management
- Survey Builder
- Surveys & Feedback
- Tagging
- Text Analysis
- Transcripts/ Chat History
- Trend Analysis
- URL Customization
- Video Chat
- Web Tracking
- Widgets
User Sentiment - Birdeye Reviews
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Comprehensive Review Management
Birdeye’s review management capabilities are robust. It allows users to gather and respond to reviews across multiple platforms, including Google and Facebook. This helps businesses monitor customer feedback in real-time, which is essential for maintaining a solid online reputation.
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User-Friendly Interface and Automation
Many users appreciate Birdeye’s easy-to-navigate dashboard, simplifying review tracking and customer engagement. The platform’s automation tools, like review request reminders, save time by streamlining processes, making it especially useful for teams with high review volumes.
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Effective Customer Support and Training
Birdeye offers responsive customer support and onboarding assistance, which helps new users get up to speed quickly. This support is frequently praised for resolving setup issues and providing guidance on using the platform’s extensive features.
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Analytics and Reporting Tools
Birdeye provides advanced analytics and customizable reports, allowing businesses to track review performance, sentiment analysis, and customer engagement metrics. These tools provide actionable insights, which help improve customer experience strategies.
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Multi-Channel Capabilities
With integration across social media, email, and SMS, Birdeye enables businesses to reach customers on their preferred channels. This flexibility makes it easier to capture a wider range of feedback and engage customers effectively.
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Pricing for Small Businesses
At approximately $350 per month, Birdeye’s pricing may be high for smaller businesses or solo entrepreneurs. Some users feel that while the features are comprehensive, the cost may outweigh the benefits for businesses with more limited review needs.
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Integration Limitations
Although Birdeye integrates with several platforms, some users report that not all integrations are seamless. For example, partial integrations with tools like FieldEdge require additional steps to pull customer data effectively.
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Limited Direct Customer Support
Some users mention that reaching Birdeye’s customer service by phone is challenging, as support is primarily provided through web portals. For users needing immediate support, this can sometimes lead to delays.
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Learning Curve with Onboarding
While Birdeye offers substantial training, a few users note that onboarding can take longer than anticipated. Additionally, terms and service agreements may need to be clarified during the sales process to avoid misunderstandings about service capabilities.
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Birdeye Company Details
Company Name
Birdeye, Inc.
Headquarters
United States
Website
birdeye.com
Claim Status
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