Birdeye Reviews

& Product Details

What is Birdeye?

Birdeye is an all-in-one reputation and customer experience platform for local businesses and brands. Use Birdeye to attract new leads with listings, reviews, and referrals, convert them into customers with webchat, appointments, and payments, and delight those customers with surveys, ticketing, and insights – all in one place.

Best For

Collect reviews, engage with customers, and grow sales.

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
Birdeye, Inc.
Located In
United States
Website
birdeye.com

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Birdeye Pricing

Starting from:

$299 /month

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

To get access to Birdeye pricing, you will need to fill out a form and wait for them to contact you. Pricing plans start at $299 /month.

Birdeye Features

API
Access Control/Permissions
Audience Targeting
CRM
Campaign Management
Chat/Messaging
Collaboration Tools
Competitive Analysis
Commenting/Notes
Communication Management
Contact Management
Content Management
Customer Engagement
Customer Experience Management
Customer Segmentation
Customizable Branding
Dashboard
Data Import/Export
Data Visualization
Feedback Management
Multi-Location
Engagement Tracking
Multi-Channel Campaigns
Negative Feedback Management
Ratings/Reviews
Reporting/Analytics
Reputation Management
Response Management
Review Generation
Review Monitoring
Review Request
SMS Messaging
Real-Time Analytics
Sentiment Analysis
Survey/Poll Management
Third Party Integrations
Template Management

Additional Features

2-Way Messaging
AI/ Machine Learning
Activity Dashboard
Alerts/ Notifications
Augmented Analytics
Auto-Responders
Automated Responses
Benchmarking
Campaign Analytics
Campaign Scheduling
Canned Responses
Chatbot
Code-free Development
Conditional Logic
Configurable Alerts
Contextual Guidance
Customer History
Drag & Drop
Email Alerts
Email Marketing
Email Reminders
File Sharing
Filtering
For Sales/ Marketing
Gamification
Group Messaging
Human Handover
Impact Measurement
Influencer Tracking
Intent Recognition
Keyword Tracking
Knowledge Base Management
Knowledge Management
Lead Capture
Lead Qualification
Live Chat
MMS
Mass Texting
Message Personalization
Mobile Access
Mobile Alerts
Mobile Survey
Monitoring
Natural Language Processing
Offline Form
One-to-One Messaging
Performance Metrics
Pre-Configured Bot
Predictive Analytics
Proactive Chat
Progress Tracking
Pulse Surveys
Question Branching
SEO Audit
SEO Management
Scheduled Messaging
Screen Sharing
Search/ Filter
Single Sign On
Support Ticket Management
Survey Builder
Surveys & Feedback
Tagging
Text Analysis
Transcripts/ Chat History
Trend Analysis
URL Customization
Video Chat
Web Tracking
Widgets

Additional Features Show Less Features

Global Buzz: Birdeye at a glance

4.5

Global Average Score

Score4.50/5

Reviews21,233

Comprehensive Review Management

Birdeye’s review management capabilities are robust. It allows users to gather and respond to reviews across multiple platforms, including Google and Facebook. This helps businesses monitor customer feedback in real-time, which is essential for maintaining a solid online reputation.
User-Friendly Interface and Automation

Many users appreciate Birdeye’s easy-to-navigate dashboard, simplifying review tracking and customer engagement. The platform’s automation tools, like review request reminders, save time by streamlining processes, making it especially useful for teams with high review volumes.
Effective Customer Support and Training

Birdeye offers responsive customer support and onboarding assistance, which helps new users get up to speed quickly. This support is frequently praised for resolving setup issues and providing guidance on using the platform’s extensive features.
Analytics and Reporting Tools

Birdeye provides advanced analytics and customizable reports, allowing businesses to track review performance, sentiment analysis, and customer engagement metrics. These tools provide actionable insights, which help improve customer experience strategies.
Multi-Channel Capabilities

With integration across social media, email, and SMS, Birdeye enables businesses to reach customers on their preferred channels. This flexibility makes it easier to capture a wider range of feedback and engage customers effectively.

Pricing for Small Businesses

At approximately $350 per month, Birdeye’s pricing may be high for smaller businesses or solo entrepreneurs. Some users feel that while the features are comprehensive, the cost may outweigh the benefits for businesses with more limited review needs.
Integration Limitations

Although Birdeye integrates with several platforms, some users report that not all integrations are seamless. For example, partial integrations with tools like FieldEdge require additional steps to pull customer data effectively.
Limited Direct Customer Support

Some users mention that reaching Birdeye’s customer service by phone is challenging, as support is primarily provided through web portals. For users needing immediate support, this can sometimes lead to delays.
Learning Curve with Onboarding

While Birdeye offers substantial training, a few users note that onboarding can take longer than anticipated. Additionally, terms and service agreements may need to be clarified during the sales process to avoid misunderstandings about service capabilities.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.