ClearFeed Reviews

What is ClearFeed?

ClearFeed is a software tool designed to streamline customer and employee support interactions happening on Slack. It essentially transforms unstructured conversations within Slack channels into a structured system for managing requests.

ClearFeed converts multiple Slack channels into a single queue, enabling agents to view and manage all requests efficiently. The tool utilizes AI (Artificial Intelligence) to identify and flag urgent requests that require a prompt response.

ClearFeed allows team members to update request statuses, assign ownership, and ensure all issues are resolved within the Slack platform. ClearFeed seamlessly integrates with popular ticketing and engineering platforms like Zendesk, Jira, Freshdesk, and Salesforce. This enables agents to connect Slack requests with these external systems for further processing and tracking.

ClearFeed facilitates setting up automated responses based on business hours, providing basic information or acknowledging receipt of inquiries outside of working hours.