ManyChat Reviews& Product Details
What is ManyChat?
ManyChat is a cloud-based chatbot answer designed to assist small organizations in driving chat advertising and marketing campaigns via social media systems and textual content messaging. Key functions encompass message broadcasting, drip advertising and marketing, A/B testing, target market segmentation, and lead conversion. In addition, the solution comes with a drag-and-drop interface, which permits organizations to lay out custom chatbots using predefined templates.
Employees can use the solution to engage with prospects, capture touch data and the name, e-mail address, or phone number and add tags to target market groups as per actions performed. In addition, it consists of a pause automation feature, which permits marketers to prevent incoming bot messages for a particular length while communicating with a single subscriber.
ManyChat offers integration with numerous third-party packages and Google Sheets, Shopify, MailChimp, PayPal, Integromat, ConvertKit, ActiveCampaign, and more. In addition, it comes with a cellular app for iOS. The solution is available on a monthly subscription, and support is supplied through e-mail and documentation.
Found in these Categories
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
Pricing Model: Subscription
- Free Trial
- Free Version
ManyChat offers a Free Version with many features available. Going PRO gives you access to SMS Text Messaging, and Email + many premium features. The cost starts at $15/month for up to 500 contacts. The number of contacts tiers the monthly cost.
- Chat/ Messaging
- Customizable Branding
- Email Management
- Multi-Channel Communication
- Contact Management
- Real Time Analytics
- A/B Testing
- Third-Party Integrations
- Automated Drip Sequences
- Custom Chatbot Flows
- Keyword Triggers
- Campaign Templates
- Contact Data Collection
- Customer Segmentation
- Campaign Management
Are you looking for the best chatbot software for your social media applications? Of course, but the question of the hour is how to choose the best chatbot software. Do not worry. We have got you covered. Today we will be reviewing one such software solution- ManyChat. ManyChat is considered one of the largest chatbot software program systems for Facebook Messenger. It is a brilliant platform to build your chatbot in just a few mins, and a variety of human beings worldwide are using it. This review will evaluate all the ManyChat software program platform components! So, without further ado, let us dig in.
ManyChat: AI chatbot Software
ManyChat is a cloud-primarily based chatbot answer to help organizations launch chat advertising campaigns through social media and textual content messaging.
What is AI Chatbot?
For those new to the AI-pushed chatbot technology, it’s a software program utility that mimics human speech (both voice and textual content) for simulating a communique with an actual person. In recent years, chatbots have been mostly utilized in more than one advertising field, normally within customer support. Chatbots are acknowledged as “Conversational agents,” one of the maximum high-quality possibilities for income in today’s virtual world. The advanced chatbot software program may even recognize complicated requests, ship personalized responses, and enhance interactions over time.
Getting started with ManyChat
ManyChat is completely free software, and while there are paid plans, you don’t need them to get started. The process is very simple and can be done in a few steps:
- Go to ManyChat.com and sign up by clicking the big Get Started Free button in the middle of the page.
- You must log in with your Facebook account by clicking on the blue button.
- You will be redirected to Facebook to complete the login process.
- Next, you need to grant permission to ManyChat so that it can do its job.
- Click OK. (Don’t worry. It won’t violate your privacy in any way. ManyChat only needs these permissions so the bot can send automated messages.)
- On the next page, find the Facebook page you want to use and click on “Connect.”
Details of ManyChat Features
ManyChat offers various features that make it stand out among its competitors. Let us have a detailed look at its features.
The ManyChat dashboard is really clean, with a menu on the left with different options and on the right with the content of each section. It’s a really simple panel and easy to understand. Now let’s talk about the user interface when creating a chatbot. ManyChat’s interface is one of the best interfaces we have seen in chatbot software. This is because ManyChat has two types of interfaces: The Basic Builder and the Flow Builder.
The Basic Builder: With Basic Builder, the content of your chatbot is more organized, and all messages of a given flow are presented in order. As the name suggests, it’s really simple, but this interface ensures you can organize your chatbot.
Flow Builder: If you want to edit your chatbot visually, you can also choose Flow Builder. Flow Builder is a visual, drag-and-drop interface that lets you connect messages and actions. This type of generator gives you a more structured view of your chatbot content.
User Information View
Within ManyChat is extremely smooth to add custom fields and tags to precise customers. For example, you can ask questions and store the consumer’s solution to a custom subject or add a specific tag. You could send broadcasts to precise consumer segments with those custom fields and tags. Moreover, customers also can share their vicinity with a ManyChat chatbot. This could provide extra facts about where your target market is located.
In ManyChat, you can view your chatbot’s customers in the “Audience” tab. This offers an excellent evaluation of everyone who talked together along with your chatbot. In this evaluation, you could click on each consumer and get all the information about that consumer, which is extraordinarily useful.
AI and NLP Techniques
ManyChat’s AI and NLP are really simple. Within ManyChat, you can group specific keywords and generate a specific response. However, intents and automatic synonyms are not supported. They offer the ability to match the keyword in their keyword feature. This is a feature not all chatbot software has. You could say:
- A message matches the keyword
- A message contains the keyword
- A message contains the full keyword
- A message begins with the keyword
- A message is approved (a standard feature in Facebook Messenger)
With ManyChat, creating a chatbot on your website, Facebook Messenger, Instagram, SMS, and email is possible. This is a great way to create an omnichannel chatbot experience for your users. So, for example, if someone gives a specific response on Facebook Messenger, you can send an email based on that response. SMS can only send text messages to users in the United States and Canada. If you want to send text messages to other countries, you must use the Twilio integration available in the ManyChat app store (additional costs apply). Also, WhatsApp is currently in beta, and Telegram is in closed beta, which means people will add these channels to ManyChat soon.
Marketing and Analytics
It is possible to place a Facebook Messenger widget on your website, create a homepage, connect to Facebook ads, use One-time notifications, automatically reply to Facebook comments, and create buttons and custom URLs for you to create a chatbot. Also, ManyChat has an advanced autoreply to Facebook comments. When it comes to auto replying to Facebook comments, you typically post a post on Facebook, people comment on it, and then send them an auto-message on Facebook Messenger. But ManyChat goes even further.
In addition to sending a message via Facebook Messenger, you can automatically like the comment and reply with your comment. ManyChat also offers basic analytics on its dashboard. When you enter the dashboard, you see a full description of all your subscribers. On top of that, they also provide analytics for each block in their chatbot. Each block provides the number of people the message will be sent to, the open rate, and the click-through rate.
ManyChat offers 19 templates you could set up directly to make your chatbot. These consist of free templates and templates best available for Pro users. With ManyChat, making a chatbot template and sharing it with others is feasible. This is beneficial while making a couple of chatbots who do the identical thing (for example, Lead generation). Furthermore, it is feasible to replicate your chatbot flows and chatbot elements to make your chatbot faster.
ManyChat Integrations detailed
ManyChat has a built-in live chat integration. Which we believe is excellent because this is the most important integration a chatbot software program needs. They additionally offer integrations for:
- Google Sheets
By the way, what we, without a doubt, like about the live chat integration of ManyChat is that they have an iOS app and Android app so that you can reply to user inquiries on the go. Moreover, ManyChat has its App store, allowing third-party builders to create their integrations with ManyChat. Currently, the App Store has 38 apps. However, we assume this will develop over the years. Additionally, ManyChat gives a direct integration with Shopify so that you can:
- Recover abandoned carts.
- Notify clients about orders and cargo updates.
- Collect evaluations and remarks after purchase.
- Generate repeated purchases.
However, shopping for a product out of your Shopify shop inside the chatbot is no longer possible. But you may acquire bills inside your chatbot and permit customers to directly pay inside the chatbot by using the Stripe or PayPal integration.
ManyChat Review Conclusions
In our opinion, ManyChat is one of the best chatbot software to create your chatbot on Facebook Messenger. It has a structured and flexible interface, many chatbot elements, many integrations, and many ways to extend your chatbot. It beats many other chatbot software for Facebook Messenger. When we think of cons, we can only think of two:
- Doesn’t offer integrations for WhatsApp, Twitter, Slack, Telegram, and Skype. Suppose you want to offer an omnichannel experience. But I know that for many users, this doesn’t matter. Additionally, they offer email and SMS integrations.
- It isn’t easy to optimize your chatbot as it only offers basic analytics.
ManyChat is an extremely good software to build your chatbot, and given the recent events, we think they will continue to expand their platform. So, get started today!