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Document360 Reviews for 2025

AI-powered knowledge base for customers and teams.
Tekpon Score:
4.5/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

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What is Document360?

Document360 is an AI-powered knowledge base platform. It enables teams to create, publish, and manage structured documentation like guides, manuals, and SOPs. The platform replaces Word and PDF files with searchable, secure knowledge bases.

Eddy AI generates full articles from videos, text files, audio, or prompts. It transcribes content, adds screenshots, optimizes SEO with titles and meta descriptions, and follows brand style guides. This speeds up content creation across products and languages.

Core features include Markdown and WYSIWYG editors, reusable content blocks, glossaries, workflows, and multilingual support for 50+ languages. Users build projects for public or private knowledge bases, embed them in websites, and track analytics for articles, search, and readers.

Enterprise capabilities offer SOC 2 compliance, SSO with Okta and Entra ID, IP restrictions, backups, and role-based permissions. Integrations connect with Zendesk, Freshdesk, Slack, and Zapier. AI tools provide chatbots, summaries, and SEO automation to reduce support tickets.

Found in these Categories

Best For

  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise

Document360 Pricing

Starting From: Custom
Pricing Model: Subscription
Plans: Professional, Business, Enterprise. 14-day free trial. Pricing customized by features and AI needs. Annual billing available. Contact sales for quotes.
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Free Version

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Audit, consolidate, and save—powered by our internal buying team. Let our experts analyze your current software stack and identify opportunities for cost savings and efficiency improvements.

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Document360 Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Document Storage
  • Tagging
  • Templates
  • Versioning & Version History
  • Searchable
  • Page Analytics
  • AI content generation
  • Markdown editor
  • WYSIWYG editor
  • Reusable blocks
  • Glossary management
  • Workflow automation
  • Multilingual support
  • Article templates
  • Search filters
  • Analytics dashboard
  • SEO optimization
  • Version control
  • Content import
  • PDF export
  • Role permissions
  • SSO integration
  • IP restrictions
  • Backup restore
  • Custom domains
  • Embed widget
  • AI chatbot
  • Article summaries
  • Reader segmentation
  • Alert notifications
  • Custom CSS
  • Bulk actions
  • Tag management
  • Feedback analytics
  • Decision trees
  • Interactive guides

Document360 Integrations

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Document360 Company Details

Company Name

Kovai.co

Headquarters

United Kingdom

Website

document360.com

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About the Authors

Ana Maria Constantin |

Writer

Ana Maria Constantin

CMO @ Tekpon

Chief Marketing Officer
Ana Maria Constantin, the dynamic Chief Marketing Officer at Tekpon, brings a unique blend of creativity and strategic insight to the digital marketing sphere. With a background in interior design, her aesthetic sensibility is not just a skill but a passion that complements her expertise in marketing strategy.
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Alina Maria Stan |

Editor

Alina Maria Stan

COO & Co-Founder @ Tekpon

Lead Gen Master & Affiliation Expert
Alina Maria Stan is the COO and Co-Founder of Tekpon, where she has utilized her expertise in SaaS, software promotion, and lead generation since July 2020. Her role involves media buying and extensive software branding, contributing significantly to Tekpon's market presence.
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Document360 Alternatives

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Score: 4.3/5

Zoho Learn

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Score: 4.3/5

Fibery

Score: 4.5/5

Get Better Pricing on Document360

Save 15-40% with expert negociation

You tell us what you need. We deliver the right tools at the best price. Fast. Independent. Hassle-free.

Your Credentials

Tell us who you are

Your Business

Tell us about your Company

Tell Us Your Software Needs

Share your requirements and let our procurement experts help you find the best software deals, negotiate renewals, or compare alternatives — tailored to your business goals.

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