Freshcaller
Freshcaller Reviews
& Product DetailsWhat is Freshcaller?
Freshcaller is a cloud-based contact center solution designed to enhance customer experience effortlessly and affordably. It provides businesses with comprehensive call management capabilities, including call recordings, post-call transcripts, and detailed call-lifecycle information.
Freshcaller allows for real-time monitoring of agent performance and customer satisfaction through live dashboards.
Its compatibility with various communication channels and integration with other Freshworks products makes it a versatile tool for businesses looking to streamline their customer support operations.
Freshcaller aims to simplify the complex landscape of customer service by offering features that improve agent efficiency and customer engagement, making it an ideal choice for companies of all sizes seeking to elevate their call center operations.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
Freshworks
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Located In
United States
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Website
freshworks.com
Starting from:
$18 /agent/month + pay/min
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
Freshcaller offers a range of pricing plans tailored to different business needs, starting with a Free plan for basic call management features. The Growth plan, at $15/agent/month, includes up to 2000 free incoming minutes and additional call management features. For more advanced needs, the Pro plan at $39/agent/month offers up to 3000 free incoming minutes and features like call barging and advanced call metrics. The Enterprise plan, at $69/agent/month, provides up to 5000 free incoming minutes and enterprise-grade support features.
- Alerts/Notifications
- Call Conferencing
- Call Monitoring
- Call Routing
- Call Screening
- Contact Management
- SIP Trunking
- Call Recording & Rating
- Transcriptions
Additional Features
- Caller Profiles
- Mobile Access
- Video Conferencing
- Knowledge Base Management
- Help Desk Management
- Activity Tracking
- Voicemail Transcription
- Alerts/Escalation
- Reporting/Analytics
- Two-Way Audio & Video
- Voice Mail
- Voice Customization
- Automatic Call Distribution
- IVR/Voice Recognition
- Collaboration Tools
- Call Scripting
- Access Controls/Permissions
- Computer Telephony Integration
- VoIP
- Inbound Call Center
- Softphone
- Text to Speech
- Predictive Dialer
- Remote Support
- Dashboard
- Conferencing
- Activity Dashboard
- On-Demand Recording
- Remote Access/Control
- Time Zone Tracking
- Multiple Scripts
- Call Reporting
- Queue Management
- Outbound Call Center
- Call Queues
- Virtual Call Center
- Real Time Data
- API
- Call Recording
- Call List Management
- Unified Communications
- Call Tracking
- Scheduled Recording
- CRM
- Call Logging
- Reporting & Statistics
- Call Center Management
- Call Transfer
- Caller ID
- Audio/Video Conferencing
- Phone Key Input
- Employee Activity Monitoring
- VoIP Connection
- Blended Call Center
- Manual Dialer
- Third Party Integrations
- Live Dashboards
- Call Lifecycle Information
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