Freshcaller Reviews for 2025
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What is Freshcaller?
Freshcaller is a cloud-based contact center solution designed to enhance customer experience effortlessly and affordably. It provides businesses with comprehensive call management capabilities, including call recordings, post-call transcripts, and detailed call-lifecycle information.
Freshcaller allows for real-time monitoring of agent performance and customer satisfaction through live dashboards.
Its compatibility with various communication channels and integration with other Freshworks products makes it a versatile tool for businesses looking to streamline their customer support operations.
Freshcaller aims to simplify the complex landscape of customer service by offering features that improve agent efficiency and customer engagement, making it an ideal choice for companies of all sizes seeking to elevate their call center operations.
Found in these Categories
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
Freshcaller Pricing
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Freshcaller Features
- Alerts/Notifications
- Call Conferencing
- Call Monitoring
- Call Routing
- Call Screening
- Contact Management
- SIP Trunking
- Call Recording & Rating
- Transcriptions
- Caller Profiles
- Mobile Access
- Video Conferencing
- Knowledge Base Management
- Help Desk Management
- Activity Tracking
- Voicemail Transcription
- Alerts/Escalation
- Reporting/Analytics
- Two-Way Audio & Video
- Voice Mail
- Voice Customization
- Automatic Call Distribution
- IVR/Voice Recognition
- Collaboration Tools
- Call Scripting
- Access Controls/Permissions
- Computer Telephony Integration
- VoIP
- Inbound Call Center
- Softphone
- Text to Speech
- Predictive Dialer
- Remote Support
- Dashboard
- Conferencing
- Activity Dashboard
- On-Demand Recording
- Remote Access/Control
- Time Zone Tracking
- Multiple Scripts
- Call Reporting
- Queue Management
- Outbound Call Center
- Call Queues
- Virtual Call Center
- Real Time Data
- API
- Call Recording
- Call List Management
- Unified Communications
- Call Tracking
- Scheduled Recording
- CRM
- Call Logging
- Reporting & Statistics
- Call Center Management
- Call Transfer
- Caller ID
- Audio/Video Conferencing
- Phone Key Input
- Employee Activity Monitoring
- VoIP Connection
- Blended Call Center
- Manual Dialer
- Third Party Integrations
- Live Dashboards
- Call Lifecycle Information
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Freshcaller Company Details
Company Name
Freshworks
Headquarters
United States
Website
freshworks.com
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