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Gainsight Digital Hub Reviews for 2025

Leading Community Platform for Customer Success & Support
Tekpon Score:
4.2/5

Score is based on User Sentiment from reviews and public chatter. We weight volume, recency, and consistency, then normalize to 5.

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What is Gainsight Digital Hub?

Gainsight Digital Hub is a comprehensive platform designed to help businesses drive customer success in the digital age. The website emphasizes the importance of understanding and engaging with customers in a digital-first world and offers solutions to help businesses adapt to this new landscape.

The Digital Hub provides a suite of tools and resources to help businesses transform their customer success strategies. It offers insights into customer behavior, engagement metrics, and predictive analytics to help businesses anticipate customer needs and deliver personalized experiences.

Key features of the Digital Hub include digital adoption, health monitoring, and customer communication tools. These tools enable businesses to track user activity, monitor customer health scores, and communicate with customers in real time.

Found in these Categories

Best For

  • Small Business
  • Medium Business
  • Large Enterprise

Gainsight Digital Hub Pricing

Starting From: Custom
Pricing Model: Subscription
This tool has three plans, all of wich disclose their pricing upon request. CS Essentials, CS Essentials Plus, and Enterprise. For more info, check on th their sales team.
Free Trial
Free Version

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Gainsight Digital Hub Features

  • API
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Customer Database
  • Customizable Branding
  • Discussions/Forums
  • Document Management
  • Email Management
  • Engagement Tracking
  • Gamification
  • Group Management
  • Membership Management
  • Moderation
  • Real Time Notifications
  • Self Service Portal
  • Social Media Integration
  • Document Storage
  • Support Ticket Management
  • Customer Engagement
  • Multi-Channel Communication
  • Ideation
  • Single Sign On
  • Online Forums
  • Customizable Templates
  • Activity Tracking
  • Knowledge Base Management
  • Revenue Management
  • Content Management
  • Reporting/Analytics
  • Text Editing
  • Health Score
  • Member Directory
  • Activity Dashboard
  • Full Text Search
  • Alerts/Escalation
  • Role-Based Permissions
  • Cataloging/Categorization
  • Usage Tracking/Analytics
  • Surveys & Feedback
  • Alerts/Notifications
  • Queue Management
  • Customer Segmentation
  • Onboarding
  • Reporting & Statistics
  • Third Party Integrations
  • Performance Metrics
  • User Management
  • Access Controls/Permissions
  • Widgets
  • Event Calendar
  • Multi-Language

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Gainsight Digital Hub Company Details

Company Name

Gainsight

Headquarters

Netherlands

Website

gainsight.com

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Gainsight Digital Hub vs. Similar Products

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