Zendesk

Unverified
Product not verified by the Software Seller.
Tekpon Score
8.8

Zendesk Reviews

& Product Details

What is Zendesk?

Zendesk platform comprises two main products – for Service & for Sales. The first is a complete customer service solution that’s easy to use and scales with your business. At the same time, the Sales CRM enhances productivity, processes, and pipeline visibility for sales teams.

The Support Suite enables your company to have natural conversations with customers while hiding what’s going on behind the scenes. It is sophisticated enough to meet complex requirements while remaining simple enough to allow you to get up and running quickly. Furthermore, it enables you to communicate with customers through any channel (chat, email, voice, and even social messaging apps such as WhatsApp, Facebook, Apple Business Chat, and others) while keeping all interactions and relevant context in one place for your agents. It’s a unified agent workspace that enables your teams to provide customers with a more personalized and timely experience.

On the other hand, Zendesk Sell is a modern sales CRM that is simple to set up, intuitive, and easy to use to help you accelerate revenue. Sell provides everything your sales team needs in one centralized tool, including productivity tools, advanced analytics, and a complete customer view from sales to Service.

Found in these Categories

Best For

A complete customer experience solution & Sales CRM.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Zendesk

  • Located In

    United States

  • Website

    zendesk.com

Starting from:

$49 /agent/month, billed annually

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Zendesk pricing comprises various plans & packages based on the use case, number of users, and business size. For example, if you want a lighter solution, check out our Support-only plans, starting from $19 per agent/month (billed annually). A Free trial of Suite is available, and you'll have access to all Suite Professional plan features.

  • Activity Dashboard
  • Alerts/Escalation
  • Appointment Management
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Email Management
  • Feedback Management
  • Full Text Search
  • Help Desk Management
  • Incident Management
  • Interaction Tracking
  • Issue Management
  • Live Chat
  • Multi-Channel Management
  • Offline Form
  • Performance Management
  • Prioritization
  • Queue Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Task Management
  • Transcripts/Chat History
  • Virtual Assistant
  • Website Visitor Tracking

Additional Features

  • API
  • Account Alerts
  • Account Management
  • Active Directory Integration
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Asset Tracking
  • Audit Trail
  • Automatic Call Distribution
  • Availability Management
  • Batch Communications
  • Blended Call Center
  • CMDB
  • Call Logging
  • Call Reporting
  • CRM
  • Call Scripting
  • Caller ID
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Churn Management
  • Client Management
  • Commenting/Notes
  • Community Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Configuration Management
  • Customer Complaint Tracking
  • Customer Engagement
  • Content Creation
  • Customer Experience Management
  • Customer History
  • Content Management
  • Customer Management
  • Customer Segmentation
  • Corrective and Preventive Actions (CAPA)
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Data Import/Export
  • Customizable Fields
  • Customizable Forms
  • Dashboard
  • Customizable Reports
  • Customizable Templates
  • Decision Support
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Templates
  • Email Tracking
  • Event-Triggered Actions
  • File Sharing
  • For Insurance Industry
  • For Startups
  • Filtering
  • For iPad Devices
  • Forms Management
  • Gamification
  • Geotargeting
  • Group Management
  • Health Score
  • IVR/Voice Recognition
  • Inbound Call Center
  • Issue Auditing
  • Interactive Content
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Macros/Templated Responses
  • Manual Dialer
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Mobile Access
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Predictive Dialer
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Progressive Dialer
  • Project Management
  • Quality Assurance
  • Real-Time Analytics
  • Real-Time Data
  • Recurring Issues
  • Real-Time Notifications
  • Real-Time Chat
  • Release Management
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Sales Pipeline Management
  • Screen Sharing
  • Service Catalog
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Monitoring
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Text to Speech
  • Transfers/Routing
  • Trend Analysis
  • Usage Tracking/Analytics
  • Video Support
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web-based Deployment
  • Widgets
  • Win/Loss Analysis
  • Workflow Configuration
  • Workflow Management

ChurnZero
Tekpon Score
COMPARE
Put customer success at the center of everything you do.

Gainsight CS
Tekpon Score
COMPARE
Higher net revenue retention and greater product adoption.

HubSpot Service Hub
Tekpon Score
COMPARE
Customer service software that puts customers 1st.

Custify
Tekpon Score
COMPARE
Reduce churn, retain customers & grow your revenue.

Freshdesk
Tekpon Score
COMPARE
Engage in more meaningful conversations across every channel.

Hook
Tekpon Score
Hook is an AI-driven platform designed to help SaaS companies grow their revenue on autopilot. By leveraging AI, it identifi...

UserGuiding
Tekpon Score
UserGuiding is a self-serve user onboarding platform that simplifies the process of creating interactive product walkthrough...

Verloop
Tekpon Score
Verloop is a conversational AI platform that provides customer support at scale. It uses an AI reasoner to understand custom...

Gorgias
Tekpon Score
Gorgias is an all-in-one customer service software for e-commerce and not only developed to help you increase the profit rat...

LiveAgent
Tekpon Score
LiveAgent is a cloud-based help desk software that offers a complete solution to enhance customer experience. The software o...

Dialfire
Tekpon Score
Dialfire is a cloud-based software that assists businesses in setting up their outbound call center, regardless of size. The...

Hiver
Tekpon Score
Hiver is a helpdesk software that works with Gmail and Google Workspace accounts. It allows teams to provide personalized cu...

Helpshift
Tekpon Score
Helpshift is a mobile-first help desk software with a focus on delivering an exquisite experience to customers to reduce chu...

Talkdesk
Tekpon Score
Talkdesk is a cloud-based help desk software developed to help you deliver your customers the best experience and support. T...

Salesflare
Tekpon Score
Salesflare is a powerful CRM and email marketing platform for small to medium-sized businesses. It streamlines the sales pro...

Simply CRM
Tekpon Score
Simply CRM is an all-in-one platform for businesses to manage their leads, sales, and marketing activities. It allows compan...

Really Simple Systems CRM
Tekpon Score
Really Simple Systems CRM is an easy-to-use and effective customer relationship management software that helps organize sale...

Method
Tekpon Score
Method is a fully customizable CRM solution for small businesses that integrates seamlessly with QuickBooks Desktop and Onli...

NetHunt
Tekpon Score
NetHunt CRM is an all-in-one customer relationship management (CRM) software that allows businesses to streamline their sale...

Upsales
Tekpon Score
Upsales is a fast-growing sales and marketing platform designed to help B2B companies find new leads, close deals, and grow ...

SuiteDash
Tekpon Score
SuiteDash is a fully integrated cloud-based platform & business software that enables collaboration with teams and optim...

Capsule
Tekpon Score
Capsule is an easy-to-use CRM that helps businesses build stronger relationships, increase sales, and save time. This simple...

Odoo CRM
Tekpon Score
Odoo CRM is a customer-centric Customer Relationship Management software that helps teams track leads, close deals, and get ...

Vtiger
Tekpon Score
Vtiger is an all-in-one, easy-to-use, customizable CRM that helps marketing, sales, and customer support teams unify data at...

SugarCRM
Tekpon Score
SugarCRM is a Customer Relationship Management Software that combines sales force automation, marketing automation, and cust...

NetSuite CRM
Tekpon Score
Oracle NetSuite CRM is a Customer Relationship management solution that helps businesses manage customers, partners, and sup...

Marketing 360
Tekpon Score
Marketing 360 is an all-in-one marketing platform dedicated to small businesses and franchises. SMBs can build a professiona...

Nimble
Tekpon Score
Nimble is a CRM for Office 365 and G Suite that builds contact management solutions for teams and individuals. It offers a s...

SharpSpring
Tekpon Score
SharpSpring, a Constant Contact company, is a marketing platform and marketing automation CRM that helps small to midsize co...

Act!
Tekpon Score
Act! is a powerful all-in-one CRM and Marketing Automation software that helps small and midsize businesses improve marketin...

Apptivo
Tekpon Score
Apptivo is a cloud CRM platform of integrated sales & marketing tools designed for companies of all shapes & sizes. ...

Pipeline
Tekpon Score
Pipeline is a CRM made with salespeople in mind. It offers your team the tools to accelerate sales and drive growth. It lets...

Insightly
Tekpon Score
Insightly is more than CRM software. The platform includes CRM, marketing automation, and customer service, helping teams bu...

Pipeliner CRM
Tekpon Score
Pipeliner CRM is a customer relationship management software custom-made for sales & accounting management. It has a uni...

Copper
Tekpon Score
Customer relationship management (CRM) software Copper CRM, originally ProsperWorks CRM, was created especially for integrat...

Agile CRM
Tekpon Score
Agile CRM is an all-in-one platform with Sales, Marketing, and Service automation in a single platform to avoid data leaks a...

OneDesk
Tekpon Score
OneDesk combines project management and help desk tools into one platform, allowing users to manage projects, support custom...

Bitrix24
Tekpon Score
Bitrix24 is an online workspace that integrates tools such as CRM, chats, video calls, document management, contact center, ...

FreeAgent CRM
Tekpon Score
FreeAgent is a cloud-based complete CRM platform that helps teams work more collaboratively to get more done, get everything...

20NINE
Tekpon Score
20NINE is a modular CRM for small businesses. It includes modules for Contact CRM, Sales CRM, Prospecting, Marketing, Docume...

vcita
Tekpon Score
vcita is a powerful all-in-all app designed to help you manage your business and schedule, interact with your clients better...

Clientjoy
Tekpon Score
Clientjoy is an all-in-one CRM built for freelancers and agencies. They can manage their sales pipeline, contracts, proposal...

Help Scout
Tekpon Score
Help Scout is a straightforward HIPAA-compliant help desk that focuses mostly on email. Customer service, a knowledge base, ...

HubSpot CRM
Tekpon Score
HubSpot CRM is a popular customer relationship management(CRM) solution that enables businesses to manage their customer rel...

Zoho CRM
Tekpon Score
Since its introduction in 2005, Zoho has targeted its interest in small and midsize businesses, which means that they recog...

Streak
Tekpon Score
Streak CRM for Gmail is a fully embedded customer relationship management (CRM) software that integrates directly with your ...

Salesforce
Tekpon Score
Salesforce is both the best-known and most popular customer relationship management (CRM) product on the market. In fact, it...

Freshsales
Tekpon Score
Freshsales aims to make the client-to-customer chain seamless and user-friendly for sales teams. Formerly known as Freshwork...

Pipedrive
Tekpon Score
Pipedrive is a simple yet robust customer relationship management software widely used by various small and medium-sized org...

Keap
Tekpon Score
Keap is a CRM, sales, and marketing tool that helps you automate and optimize your processes. Furthermore, the Keap software...

Zendesk Related Insights

The all-in-one CRM that scales as your startup grows | Eoin Mcguinness – Hubspot for Startups
cristian dina
by Cristian,
on Feb 25th, ’23

What your startup needs to connect with more customers | Soumitra Deshpande – Freshworks for Startups
cristian dina
by Cristian,
on Feb 25th, ’23

How to create a better B2B buying and selling experience by connecting on value | Alex Smith – Cuvama
cristian dina
by Cristian,
on Feb 25th, ’23

How to get clarity by communicating user problems visually | Ohad Ronen – Record
cristian dina
by Cristian,
on Feb 25th, ’23