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Zendesk

Tekpon Score
8.8

Zendesk Reviews

& Product Details

What is Zendesk?

Zendesk platform comprises two main products – for Service & for Sales. The first is a complete customer service solution that’s easy to use and scales with your business. At the same time, the Sales CRM enhances productivity, processes, and pipeline visibility for sales teams.

The Support Suite enables your company to have natural conversations with customers while hiding what’s going on behind the scenes. It is sophisticated enough to meet complex requirements while remaining simple enough to allow you to get up and running quickly. Furthermore, it enables you to communicate with customers through any channel (chat, email, voice, and even social messaging apps such as WhatsApp, Facebook, Apple Business Chat, and others) while keeping all interactions and relevant context in one place for your agents. It’s a unified agent workspace that enables your teams to provide customers with a more personalized and timely experience.

On the other hand, Zendesk Sell is a modern sales CRM that is simple to set up, intuitive, and easy to use to help you accelerate revenue. Sell provides everything your sales team needs in one centralized tool, including productivity tools, advanced analytics, and a complete customer view from sales to Service.

Best For

A complete customer experience solution & Sales CRM.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Zendesk

  • Located In

    United States

  • Website

    zendesk.com

Starting from:

$49 /agent/month, billed annually

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Zendesk pricing comprises various plans & packages based on the use case, number of users, and business size. For example, if you want a lighter solution, check out our Support-only plans, starting from $19 per agent/month (billed annually). A Free trial of Suite is available, and you'll have access to all Suite Professional plan features.

  • Activity Dashboard
  • Alerts/Escalation
  • Appointment Management
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Email Management
  • Feedback Management
  • Full Text Search
  • Help Desk Management
  • Incident Management
  • Interaction Tracking
  • Issue Management
  • Live Chat
  • Multi-Channel Management
  • Offline Form
  • Performance Management
  • Prioritization
  • Queue Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Task Management
  • Transcripts/Chat History
  • Virtual Assistant
  • Website Visitor Tracking

Additional Features

  • API
  • Account Alerts
  • Account Management
  • Active Directory Integration
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Asset Tracking
  • Audit Trail
  • Automatic Call Distribution
  • Availability Management
  • Batch Communications
  • Blended Call Center
  • CMDB
  • Call Logging
  • Call Reporting
  • CRM
  • Call Scripting
  • Caller ID
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Churn Management
  • Client Management
  • Commenting/Notes
  • Community Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Configuration Management
  • Customer Complaint Tracking
  • Customer Engagement
  • Content Creation
  • Customer Experience Management
  • Customer History
  • Content Management
  • Customer Management
  • Customer Segmentation
  • Corrective and Preventive Actions (CAPA)
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Data Import/Export
  • Customizable Fields
  • Customizable Forms
  • Dashboard
  • Customizable Reports
  • Customizable Templates
  • Decision Support
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Templates
  • Email Tracking
  • Event-Triggered Actions
  • File Sharing
  • For Insurance Industry
  • For Startups
  • Filtering
  • For iPad Devices
  • Forms Management
  • Gamification
  • Geotargeting
  • Group Management
  • Health Score
  • IVR/Voice Recognition
  • Inbound Call Center
  • Issue Auditing
  • Interactive Content
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Macros/Templated Responses
  • Manual Dialer
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Mobile Access
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Predictive Dialer
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Progressive Dialer
  • Project Management
  • Quality Assurance
  • Real-Time Analytics
  • Real-Time Data
  • Recurring Issues
  • Real-Time Notifications
  • Real-Time Chat
  • Release Management
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Sales Pipeline Management
  • Screen Sharing
  • Service Catalog
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Monitoring
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Text to Speech
  • Transfers/Routing
  • Trend Analysis
  • Usage Tracking/Analytics
  • Video Support
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web-based Deployment
  • Widgets
  • Win/Loss Analysis
  • Workflow Configuration
  • Workflow Management

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