Housecall Pro Reviews

& Product Details

What is Housecall Pro?

Housecall Pro is a workforce management software and a holistic field service management software tailored for service professionals ranging from plumbers and electricians to carpet cleaners and more.

This cloud-based solution streamlines various operational tasks such as scheduling, dispatching, invoicing, and payment processing. Its intuitive dashboard allows businesses to efficiently manage job status updates, customer communications, and employee dispatching. Furthermore, Housecall Pro offers a robust mobile application, ensuring on-the-go professionals remain connected and informed.

One of its distinguishing features is the ability to send “on my way” notifications to customers, enhancing transparency and trust. Integrated payment options make transactions seamless, boosting convenience for both service providers and their clientele. For service-oriented businesses seeking a comprehensive tool to elevate efficiency and customer satisfaction, Housecall Pro stands out as a premier choice.

Best For

Work simpler. Grow smarter.

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
Housecall Pro
Located In
United States
Website
housecallpro.com

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Housecall Pro Pricing

Starting from:

$65 /month

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

This tool has three plans. Basic for 65, Essentials for 169 USD, and Max. For more info, check on their website.

Basic

^$791 user

Monthly

Essentials

^$1891-5 users

Monthly

MAX

1-100+ users

Contact Sales Team

See All Pricing

Housecall Pro Features

Employee Scheduling
Time Tracking

Additional Features

File Storage
Employee Management
Routing
Workflow Management
QuickBooks Integration
Invoice Management
Real Time Reporting
Task Management
Reporting & Statistics
Mobile Access
Job Tracking
Contact Database
Location Tracking
Assignment Management
For Handyman Industry
Commercial/Industrial
Customer Database
Customer Management
Calendar Sync
Work History
Reporting/Analytics
Billing & Invoicing
Booking Management
Project Billing
Subcontractor Management
Mobile Signature Capture
Invoice History
Service History
Estimating
Online Booking
Search/Filter
Recurring/Subscription Billing
Military/GSA Moves
Technician Management
Project Scheduling
Email Management
CRM
For AEC Industry
Discount Management
Real Time Data
Fleet Management
Chat/Messaging
GPS
Real-time Scheduling
Activity Dashboard
Mobile Payments
Reminders
For Commercial and/or Industrial Electrical Contractors
Project Management
Approval Process Control
Purchasing & Receiving
Progress Tracking
Customizable Invoices
Appointment Scheduling
Email Marketing
Budgeting/Forecasting
Online Payments
Client Portal
Sales Tax Management
Work Order Management
Multi-Location
Client Management
Work Order Creation
Job Scheduling
Real Time Updates
International Moves
Invoice Processing
Mobile Alerts
Collaboration Tools
Receipt Management
Customizable Branding
Quotes/Estimates
Mobile App
Status Tracking
Bid Management
Customizable Forms
For Locksmiths
Labor Rates
For Small Businesses
Electronic Payments
For Pest Control Companies
Calendar Management
Lead Management
Data Import/Export
Bank Reconciliation
Payment Processing
SMS Messaging
Real Time Notifications
Maintenance Scheduling
Automated Scheduling
Equipment Tracking
Interaction Tracking
Dispatch Management
Client Database
Recurring Invoicing
Customizable Templates
Marketing Automation
Online Invoicing
Takeoff
Geographic Maps
Document Management
Access Controls/Permissions
Audit Trail
Historical Reporting
Time & Expense Tracking
Real Time Monitoring
Scheduling
Customer History
Customer Accounts
Communication Management
Preventive Maintenance
Audit Management
For Carpet Cleaners
Drag & Drop
Accounting Integration
Equipment Maintenance
Availability Management
Online Time Clock
Alerts/Notifications
Credit Card Processing
Self Service Portal
For HVAC Companies
For Plumbing Industry
Job Management
Job Costing
Change Order Management
Invoice Creation
Activity Tracking
Group Scheduling
Recurring Appointments
Local Moves
Payment Collection in the Field
Contract/License Management
Third Party Integrations
Electronic Signature
Property Layouts
Automatic Backup

Additional Features Show Less Features

Global Buzz: Housecall Pro at a glance

4.4

Global Average Score

Score4.40/5

Reviews37,639

User-Friendly Interface

One of Housecall Pro’s most praised features is its intuitive and user-friendly interface. Both office staff and field technicians find the platform easy to navigate, which reduces the learning curve and allows businesses to start using it efficiently with minimal training.
Comprehensive Scheduling and Dispatching

Users consistently highlight the robust scheduling and dispatching tools. Housecall Pro allows companies to quickly assign jobs to technicians, view their schedules, and update appointments in real-time. The color-coded calendar feature makes managing multiple jobs easy and avoids scheduling conflicts.
Mobile App Functionality

Technicians in the field particularly appreciate Housecall Pro’s mobile app. It allows them to view job details, track time, process payments, and communicate with customers from their smartphones. The app’s functionality helps technicians stay organized and reduces the need for back-and-forth communication with office staff.
Automated Invoicing and Payments

Another standout feature is Housecall Pro’s ability to automate invoicing and payment processing. Users love the convenience of sending invoices directly to customers via email and allowing them to pay online. This speeds up payment collection and reduces paperwork for service providers.
Customer Relationship Management (CRM)

Housecall Pro provides built-in CRM tools that help businesses maintain customer records, track service history, and follow up with clients for future jobs. Users praise this feature for improving customer retention and enabling businesses to provide more personalized service.

Pricing for Small Businesses

Some small businesses have expressed concerns about the cost of Housecall Pro, especially as their team grows and they require more user licenses. While the platform offers robust features, the pricing can become a hurdle for startups or small companies with limited budgets. Users have suggested more flexible pricing plans or tiers for smaller teams.
Limited Customization Options

While the platform offers a wide range of features, some users feel that the customization options are limited. For example, users have mentioned that the ability to customize forms, reports, or customer communications could be improved to better suit their businesses’ specific needs.
Occasional Syncing Issues

A few users have reported occasional issues syncing between the mobile app and the desktop platform. For example, updates made in the app may not immediately reflect in the office’s desktop view. While these issues are not frequent, they can be confusing when managing job details.
Learning Curve for Advanced Features

Although Housecall Pro is generally easy to use, some users have mentioned that the more advanced features, like automated marketing campaigns or integration with other software, can be challenging to set up. Businesses with complex needs may need additional time or support to utilize these capabilities fully.
Limited Integrations with Other Platforms

Housecall Pro does offer some integrations, but a few users have noted that they would like to see more options for connecting with other accounting, marketing, or inventory management tools. Expanding the list of available integrations could enhance the platform’s value for businesses using multiple software solutions.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.