Infor CRM Reviews

& Product Details

What is Infor CRM?

Infor CRM is a versatile cloud-based application tailored for managing customer relationships across sales, service, marketing analytics, and reporting. It stands out for its seamless integration with other Infor ERP solutions, like Birst® Networked BI and Infor Customer Experience Suite, enabling businesses to handle the entire customer lifecycle within a unified environment. This integration aids in leveraging future sales opportunities and delivering superior customer experiences.

Infor CRM offers a comprehensive view of customers through industry-leading integration capabilities. Its user-friendly design simplifies complex marketing processes, boosts team productivity, and provides sophisticated reporting and analytics. The platform integrates email through Xbar for Microsoft Outlook and Sync for Gmail, facilitating contact with individuals or companies.

The platform’s mobile and tablet functionalities empower sales teams to update CRM customer profiles on the go, enhancing efficiency and ensuring timely follow-up communications. Furthermore, it is recognized for embedding analytics to improve decision-making, offering detailed insights with pre-built industry-specific content and metrics.

Best For

Account-centric CRM for sales, marketing & customer service

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
Infor
Located In
United States
Website
infor.com

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Infor CRM Pricing

Starting from:

Custom

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

Infor CRM pricing is not publicly available. Schedule a Free Demo to get more details and a custom quote adapted to your business needs.

Infor CRM Features

Activity Dashboard
Alerts/Notifications
Calendar/Reminder System
Contact Management
Dashboard
Email Marketing
Interaction Tracking
Internal Chat Integration
Lead Management
Lead Segmentation
Marketing Automation
Mobile Access
Monitoring
Sales Pipeline Management
Social Media Integration
Task Management
Territory Management
Workflow Management

Additional Features

For iPad Devices
Third-Party Integrations
Customer Social Profiles
Social Media Monitoring
Customer Support
Process/Workflow Automation
Search/Filter
Reporting/Analytics
Mobile App
For Insurance Industry
Sales Activity Management
Web-based Deployment
Customer Engagement

Additional Features Show Less Features

Global Buzz: Infor CRM at a glance

3.7

Global Average Score

Score3.65/5

Reviews516

Integration with Microsoft Outlook

Users appreciate the seamless milestone updates and integration with Outlook, making it convenient to manage contacts and communications.
Customization and Flexibility

The platform offers extensive customization options, allowing businesses to tailor the CRM to their specific processes and needs.
Ease of Use

Despite some initial learning curve, Infor CRM is generally regarded as easy to use and intuitive, especially after initial setup. This allows users to quickly adapt and make efficient use of the CRM.
Robust Out-of-the-Box Features

The CRM comes equipped with a comprehensive set of features that cater to various aspects of customer relationship management without the need for extensive add-ons.
Support for Different Company Sizes

Infor CRM is adaptable for use in businesses of varying sizes, from small to large enterprises, making it a versatile option for many organizations.

User Interface and Experience

Several users have noted that the user interface isn’t as intuitive or visually appealing as some of its competitors, which could hinder user adoption and satisfaction.
Performance Issues

Some users have reported latency issues and instances where the system would log off unexpectedly, disrupting workflow and productivity.
Training and Support Needs

The complexity and depth of customization available in Infor CRM mean that some businesses feel the need for dedicated administrators or additional training to fully leverage the CRM’s capabilities.
Integration Challenges

Although Infor CRM offers integration capabilities, some users have encountered difficulties in seamlessly connecting the CRM with other systems, which could limit its effectiveness in a broader tech ecosystem.
Cost Concerns

While Infor CRM is seen as cost-effective, especially when compared to solutions like Salesforce, some users feel that additional costs for training and support can add up, impacting the overall value proposition.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.