Infor CRM Reviews for 2025
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What is Infor CRM?
Infor CRM is a versatile cloud-based application tailored for managing customer relationships across sales, service, marketing analytics, and reporting. It stands out for its seamless integration with other Infor ERP solutions, like Birst® Networked BI and Infor Customer Experience Suite, enabling businesses to handle the entire customer lifecycle within a unified environment. This integration aids in leveraging future sales opportunities and delivering superior customer experiences.
Infor CRM offers a comprehensive view of customers through industry-leading integration capabilities. Its user-friendly design simplifies complex marketing processes, boosts team productivity, and provides sophisticated reporting and analytics. The platform integrates email through Xbar for Microsoft Outlook and Sync for Gmail, facilitating contact with individuals or companies.
The platform’s mobile and tablet functionalities empower sales teams to update CRM customer profiles on the go, enhancing efficiency and ensuring timely follow-up communications. Furthermore, it is recognized for embedding analytics to improve decision-making, offering detailed insights with pre-built industry-specific content and metrics.
Found in these Categories
Best For
- Small Business
- Medium Business
- Large Enterprise
Infor CRM Pricing
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Infor CRM Features
- Activity Dashboard
- Alerts/Notifications
- Calendar/Reminder System
- Contact Management
- Dashboard
- Email Marketing
- Interaction Tracking
- Internal Chat Integration
- Lead Management
- Lead Segmentation
- Marketing Automation
- Mobile Access
- Monitoring
- Sales Pipeline Management
- Social Media Integration
- Task Management
- Territory Management
- Workflow Management
- For iPad Devices
- Third-Party Integrations
- Customer Social Profiles
- Social Media Monitoring
- Customer Support
- Process/Workflow Automation
- Search/Filter
- Reporting/Analytics
- Mobile App
- For Insurance Industry
- Sales Activity Management
- Web-based Deployment
- Customer Engagement
User Sentiment - Infor CRM Reviews
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Integration with Microsoft Outlook
Users appreciate the seamless milestone updates and integration with Outlook, making it convenient to manage contacts and communications.
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Customization and Flexibility
The platform offers extensive customization options, allowing businesses to tailor the CRM to their specific processes and needs.
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Ease of Use
Despite some initial learning curve, Infor CRM is generally regarded as easy to use and intuitive, especially after initial setup. This allows users to quickly adapt and make efficient use of the CRM.
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Robust Out-of-the-Box Features
The CRM comes equipped with a comprehensive set of features that cater to various aspects of customer relationship management without the need for extensive add-ons.
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Support for Different Company Sizes
Infor CRM is adaptable for use in businesses of varying sizes, from small to large enterprises, making it a versatile option for many organizations.
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User Interface and Experience
Several users have noted that the user interface isn’t as intuitive or visually appealing as some of its competitors, which could hinder user adoption and satisfaction.
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Performance Issues
Some users have reported latency issues and instances where the system would log off unexpectedly, disrupting workflow and productivity.
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Training and Support Needs
The complexity and depth of customization available in Infor CRM mean that some businesses feel the need for dedicated administrators or additional training to fully leverage the CRM’s capabilities.
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Integration Challenges
Although Infor CRM offers integration capabilities, some users have encountered difficulties in seamlessly connecting the CRM with other systems, which could limit its effectiveness in a broader tech ecosystem.
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Cost Concerns
While Infor CRM is seen as cost-effective, especially when compared to solutions like Salesforce, some users feel that additional costs for training and support can add up, impacting the overall value proposition.
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Infor CRM Company Details
Company Name
Infor
Headquarters
United States
Website
infor.com
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