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SugarCRM Reviews

& Product Details

What is SugarCRM?

SugarCRM is a Customer Relationship Management Software that combines sales force automation, marketing automation, and customer support.

It improves sales force performance by enabling sales representatives to track and share contacts and opportunities, manage and upsell into existing accounts, forecast revenue, manage quotes and contracts, monitor performance via dashboards, work offline via mobile app, and collaborate via integration with Lotus Notes, Microsoft Outlook, and other applications.

Next, the software then completes the loop between marketing and sales. The campaign wizard allows you to create, execute, and track campaigns across multiple channels. Create compelling email marketing campaigns and use web-to-lead forms to capture leads directly into your CRM system. Manage and assign leads to sales representatives, as well as track the marketing ROI of your programs.

Finally, businesses can be confident that customer cases will be handled quickly and effectively with the help of customer support tools. It enables businesses to manage inbound emails, diagnose bugs, share knowledge, and resolve customer issues by centralizing customer service requests across channels.

Found in these Categories

Best For

A CRM Platform that Helps Customers Succeed.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name


  • Located In

    United States

  • Website

Starting from:

$49 /user/month, billed annually

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

SugarCRM pricing comprises four plans - Sell, Serve, Market, and Enterprise - with only an annual subscription. You will need to contact sales to get an exact quote.

  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Cataloging/Categorization
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Event Triggered Actions
  • Forecasting
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Reporting
  • Referral Tracking
  • Reporting & Statistics
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Segmentation
  • Social Media Integration
  • Task Management
  • Template Management
  • Territory Management
  • Workflow Management

Additional Features

  • AB Testing
  • AI/Machine Learning
  • Audience Targeting
  • Batch Processing
  • Brand Tracking
  • CRM
  • Call Management
  • Campaign Segmentation
  • Channel Management
  • Commission Management
  • Configurable Workflow
  • Customer Engagement
  • Customer Service Analytics
  • Conversion Tracking
  • Customer Social Profiles
  • Customer Support
  • Content Management
  • Customer Surveys
  • Customizable CTAs
  • Customizable Scoring
  • Data Enrichment
  • Customization
  • Data Synchronization
  • Data Visualization
  • Demographic/Firmographic Data
  • Drip Campaigns
  • Dynamic Content
  • Email Distribution
  • Email Response Control
  • Engagement Tracking
  • Email Tracking
  • FAQ
  • Field Sales Management
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Multi-Campaign
  • Multi-Channel Communication
  • Marketing Calendar
  • Multi-Channel Marketing
  • Multi-Channel Social Integration
  • Multiple Scoring Models
  • Multivariate Testing
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Process/Workflow Automation
  • Proposal Generation
  • ROI Tracking
  • Real-Time Notifications
  • Reminders
  • Reporting/Analytics
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • SMS Marketing
  • Sales Activity Management
  • Sales Analytics
  • Search Marketing
  • Sales Automation
  • Sales Trend Analysis
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Shared Contacts
  • Social Marketing
  • Social Media Monitoring
  • Source Tracking
  • Social Promotion
  • Support Ticket Management
  • Tagging
  • Third-Party Integrations
  • Web Forms
  • Web-based Deployment
  • Visual Analytics
  • Website Analytics
  • Website Visitor Tracking

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Global Average Score
  • Customization and Flexibility

    CRM solutions that offer high levels of customization and flexibility are often praised. Users can tailor the system to fit their unique business processes and workflows.

  • Integration Capabilities:

    The ability to integrate with other software tools (such as email, calendar, marketing automation, and sales tools) is highly valued. This creates a more seamless workflow and centralizes data.

  • User Interface (UI)

    A clean, intuitive user interface makes it easier for users to adopt and use the CRM. Good UI design can significantly enhance user experience.

  • Customer Support

    Exceptional customer service and support, including accessible resources for troubleshooting and learning, are often highlighted as positive features.

  • Sales and Marketing Tools

    Features that help drive sales and marketing efforts, such as lead management, email marketing integration, and sales forecasting, are appreciated for their impact on business growth.

  • Learning Curve

    Some CRM systems can be complex and may require significant time to learn. Making the learning process more straightforward would be an improvement.

  • Cost

    Pricing is a common concern, especially for small businesses. More flexible pricing options could make CRM systems more accessible.

  • Performance Issues

    Users may encounter performance issues with CRM software, such as slow load times or glitches. Improving software performance is frequently requested.

  • Mobile Experience

    As more work moves to mobile, enhancing the mobile app’s functionality and user experience can be crucial.

  • Reporting and Analytics

    While many CRM solutions offer reporting tools, users often seek more advanced and customizable reporting features to gain deeper insights into their data.


Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.

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