SugarCRM
SugarCRM Reviews
& Product DetailsWhat is SugarCRM?
SugarCRM is a Customer Relationship Management Software that combines sales force automation, marketing automation, and customer support.
It improves sales force performance by enabling sales representatives to track and share contacts and opportunities, manage and upsell into existing accounts, forecast revenue, manage quotes and contracts, monitor performance via dashboards, work offline via mobile app, and collaborate via integration with Lotus Notes, Microsoft Outlook, and other applications.
Next, the software then completes the loop between marketing and sales. The campaign wizard allows you to create, execute, and track campaigns across multiple channels. Create compelling email marketing campaigns and use web-to-lead forms to capture leads directly into your CRM system. Manage and assign leads to sales representatives, as well as track the marketing ROI of your programs.
Finally, businesses can be confident that customer cases will be handled quickly and effectively with the help of customer support tools. It enables businesses to manage inbound emails, diagnose bugs, share knowledge, and resolve customer issues by centralizing customer service requests across channels.
Found in these Categories
Best For
Recommended For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
Deployment
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
Contact
-
Company Name
SugarCRM
-
Located In
United States
-
Website
sugarcrm.com
SugarCRM Pricing
Starting from:
$49 /user/month, billed annually
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
SugarCRM pricing comprises four plans - Sell, Serve, Market, and Enterprise - with only an annual subscription. You will need to contact sales to get an exact quote.
SugarCRM Features
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- API
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Analytics
- Campaign Management
- Cataloging/Categorization
- Collaboration Tools
- Communication Management
- Contact Database
- Contact Management
- Contract/License Management
- Customer Database
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Event Triggered Actions
- Forecasting
- Interaction Tracking
- Internal Chat Integration
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Live Chat
- Marketing Automation
- Mobile Access
- Monitoring
- Opportunity Management
- Performance Metrics
- Pipeline Management
- Prospecting Tools
- Quotes/Estimates
- Real-Time Data
- Real-Time Reporting
- Referral Tracking
- Reporting & Statistics
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Segmentation
- Social Media Integration
- Task Management
- Template Management
- Territory Management
- Workflow Management
Additional Features
- AB Testing
- AI/Machine Learning
- Audience Targeting
- Batch Processing
- Brand Tracking
- CRM
- Call Management
- Campaign Segmentation
- Channel Management
- Commission Management
- Configurable Workflow
- Customer Engagement
- Customer Service Analytics
- Conversion Tracking
- Customer Social Profiles
- Customer Support
- Content Management
- Customer Surveys
- Customizable CTAs
- Customizable Scoring
- Data Enrichment
- Customization
- Data Synchronization
- Data Visualization
- Demographic/Firmographic Data
- Drip Campaigns
- Dynamic Content
- Email Distribution
- Email Response Control
- Engagement Tracking
- Email Tracking
- FAQ
- Field Sales Management
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Multi-Campaign
- Multi-Channel Communication
- Marketing Calendar
- Multi-Channel Marketing
- Multi-Channel Social Integration
- Multiple Scoring Models
- Multivariate Testing
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Process/Workflow Automation
- Proposal Generation
- ROI Tracking
- Real-Time Notifications
- Reminders
- Reporting/Analytics
- Request Escalation
- Role-Based Permissions
- Routing
- SMS Marketing
- Sales Activity Management
- Sales Analytics
- Search Marketing
- Sales Automation
- Sales Trend Analysis
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Shared Contacts
- Social Marketing
- Social Media Monitoring
- Source Tracking
- Social Promotion
- Support Ticket Management
- Tagging
- Third-Party Integrations
- Web Forms
- Web-based Deployment
- Visual Analytics
- Website Analytics
- Website Visitor Tracking
- XML/RSS
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