Malomo Reviews

& Product Details

What is Malomo?

Malomo is a software platform designed to enhance the post-purchase experience for e-commerce businesses, particularly those using Shopify. It focuses on branded order tracking and analytics, aiming to transform the order tracking process into a powerful marketing and customer engagement tool.

Key to Malomo’s offering is its ability to create branded tracking experiences. This feature allows businesses to maintain their brand identity and engage customers even after a purchase. The platform provides detailed analytics on shipments and carriers, giving businesses insights into their delivery performance and helping them manage shipping issues proactively.

Malomo also includes tools for detecting and managing problematic orders, such as those experiencing delivery delays. This proactive approach can help reduce customer service inquiries related to shipping (WISMO tickets) and improve overall customer satisfaction.