ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus Reviews
& Product DetailsWhat is ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus is an IT service management software designed to simplify IT operations within an organization. It provides a unified platform that combines IT service management, IT asset management, and customer service management functionalities in one place.
It seamlessly integrates IT and business workflows across multiple departments, including HR, finance, and facilities. The software is available in both on-premises and cloud models.
ServiceDesk Plus provides a single point of contact for users to report IT issues and track their resolution. It also helps identify the root cause of recurring IT problems and implements solutions to prevent them from happening again. It offers a centralized repository of IT services available to users, along with descriptions and instructions for requesting them.
The software also implements a controlled and documented approach to managing changes to your IT infrastructure, minimizing the risk of disruptions.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
ManageEngine
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Located In
United States
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Website
manageengine.com
Starting from:
Custom
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
ServiceDesk Plus offers flexible editions: Standard for basic IT/non-IT service desk needs, Professional with IT asset management, and Enterprise for comprehensive service management. Each tier adds advanced features, including ITAM, SLA management, and IT project management, tailored to different organizational maturity levels.
- Contract/License Management
- Support Ticket Management
- Alerts/Escalation
- Assignment Management
- Automated Routing
- Call Center Management
- Collaboration Tools
- Email Management
- Full Text Search
- Help Desk Management
- Incident Management
- Issue Management
- Prioritization
- Reporting & Statistics
- Self Service Portal
- Task Management
Additional Features
- Multi-Channel Communication
- Dashboard
- Service Catalog
- Service Reporting
- Document Management
- IT Incident Management
- Customizable Branding
- Activity Tracking
- Scheduled/Automated Reports
- CMDB
- Change Management
- Project Management
- Maintenance Management
- Customizable Reports
- Audit Trail
- Surveys & Feedback
- Knowledge Base Management
- Problem Management
- Commenting/Notes
- Configuration Management
- Third-Party Integrations
- Supplier Management
- Release Management
- Email Templates
- Safety Incident Management
- Procurement Management
- Real Time Reporting
- Disposal Management
- Knowledge Management
- Audit Management
- Monitoring
- Purchase Order Management
- Remote Access/Control
- Recurring Issues
- Projections
- Customer Support
- Location Tracking
- Asset Lifecycle Management
- Mobile Access
- Issue Auditing
- Real-Time Chat
- Inventory Management
- Alerts/Notifications
- Cost Tracking
- Status Tracking
- Incident Reporting
- Customer History
- Approval Process Control
- IT Asset Management
- Compliance Tracking
- API
- Workflow Management
- Availability Management
- Barcoding/RFID
- Document Storage
- Issue Scheduling
- Reporting/Analytics
- Customizable Fields
- Communications Management
- Check-in/Check-out
- Service Level Agreement (SLA) Management
- Asset Tracking
- Depreciation Management
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