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Spiceworks Reviews

& Product Details

What is Spiceworks?

Spiceworks is a free, cloud-based IT help desk application that assists IT workers in effectively managing and resolving IT-related issues. It offers resources for team administration, user self-service, and issue monitoring.

The software enables IT staff to monitor devices, keep track of network events, and get notifications for urgent problems. Additionally, it has user portals that users can customize to submit tickets and monitor progress.

Active Directory integration in Spiceworks streamlines user administration and authentication. Custom fields are included in the software to log occurrences and tasks, and it facilitates teamwork. It offers a dashboard for viewing team performance indicators and allows multi-site and client administration. Users may manage tickets and receive notifications while on the road with the Spiceworks mobile app.

The software is part of the Spiceworks ecosystem, which includes millions of IT professionals in the Spiceworks Community.

Found in these Categories

Best For

Cloud Help Desk is software for IT professionals.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name


  • Located In

    United States

  • Website

Starting from:


Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

There are no limitations on the number of team members or users you may support with it, and all functionalities are always open to everyone.

  • Access Controls/Permissions
  • Alerts/Escalation
  • Assignment Management
  • Automated Routing
  • Compliance Management
  • Email Management
  • Help Desk Management
  • Incident Management
  • Issue Management
  • Contract/License Management
  • Real-Time Monitoring
  • Performance Management
  • Reporting & Statistics
  • Self Service Portal
  • Task Management
  • Website Visitor Tracking

Additional Features

  • Activity Monitoring
  • Asset Tracking
  • Bandwidth Monitoring
  • Baseline Manager
  • Capacity Management
  • Change Management
  • Configuration Management
  • Connectivity Management
  • Customer Support
  • Customizable Branding
  • Dashboard
  • Diagnostic Tools
  • IT Asset Management
  • IT Reporting
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Network Analysis
  • Network Monitoring
  • Patch Management
  • Performance Analysis
  • Performance Monitoring
  • Problem Management
  • Procurement Management
  • Project Management
  • Purchasing & Receiving
  • Real-Time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Resource Management
  • Root Cause Analysis
  • Service Level Agreement (SLA) Management
  • Uptime Reporting
  • Workflow Configuration


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