Nicereply Reviews

What is Nicereply?

Nicereply is a customer experience software that helps you collect immediate feedback and increase the volume of insights you receive. It enables customers to be honest and forthcoming about what they liked and didn’t like about your customer experience.

This helps you change the wording of your survey question, add additional questions, or choose from several rating scales to get more information from your customers. It also helps you combine different survey distributions and collect immediate feedback to turn unhappy customers into satisfied customers.

This software helps you measure team & agent performance by seeing who is your best agent and who needs to improve. It offers a variety of customer experience surveys, such as customer satisfaction surveys, post-resolution email surveys, website user experience surveys, or survey link URLs.