OneDesk Reviews for 2025
Save 40% on your SaaS stack with expert guidance
Free Consultation
What is OneDesk?
OneDesk combines project management and help desk tools into one platform, allowing users to manage projects, support customers, and provide services. It provides an easy-to-use yet feature-rich software solution that manages ticketing and task workflows in one place.
The interconnected platform saves businesses time & money, as it combines two main functions – customer support & work management. Furthermore, it is fully customizable & adaptable to your company’s needs, from applications, forms, emails, SLAs, and more. Next, the automation capabilities allow users to create automatic grooming, auto-responses, assignment, routing, property updates, etc.
Following, the software integrates with various apps like DropBox, WordPress, Microsoft Teams, Zapier, Slack, and Quickbooks to optimize your workflow.
Finally, in terms of support, OneDesk offers FAQs/forums, email & help desk, chat, and a knowledge base.
Found in these Categories
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
OneDesk Pricing
Looking to Save Time & Money
Audit, consolidate, and save—powered by our internal buying team. Let our experts analyze your current software stack and identify opportunities for cost savings and efficiency improvements.
- Stack Audit
- Cost Reduction
- Expert Team
OneDesk Features
- Agile Methodologies
- Chat
- Client Portal
- Collaboration Tools
- Cost-to-Completion Tracking
- Customizable Templates
- Customization
- Dashboards
- Feedback
- Gantt/Timeline view
- Idea Management
- Issue Management
- Kanban Board
- Milestone Tracking
- Prioritization
- Project Planning/Scheduling
- Resource Management
- Task Management
- Time & Expense Tracking
- Traditional Methodologies
- Workflows
- API
- Alerts/Escalation
- Automated Routing
- Billing & Invoicing
- Budget Management
- Budgeting/Forecasting
- Call Center Management
- Change Management
- Customizable Branding
- Customizable Forms
- Document Storage
- Email Management
- Engagement Tracking
- File Sharing
- Ideation
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Percent-Complete Tracking
- Portfolio Management
- Project Planning
- Real-Time Chat
- Remote Access/Control
- Reporting/Analytics
- Reporting/Project Tracking
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
Leave a Review
OneDesk Company Details
Company Name
OneDesk
Headquarters
Canada
Website
http://www.onedesk.com
Own this Software?
OneDesk vs. Similar Products
Select up to 3 Software, to enable Comparison
Compare Selected SoftwareOneDesk Alternatives
We use cookies for critical website functionalities, personalised content and social media features, to analyse our traffic and marketing purposes.
This website uses cookies
Cookies are small text files that can be used by websites to make a user’s experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
You can read more about all this at the following links.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
These trackers help us to measure traffic and analyze your behavior to improve our service.
These trackers help us to deliver personalized ads or marketing content to you, and to measure their performance.