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OneDesk

Tekpon Score
8.8

OneDesk Reviews

& Product Details

What is OneDesk?

OneDesk combines project management and help desk tools into one platform, allowing users to manage projects, support customers, and provide services. It provides an easy-to-use yet feature-rich software solution that manages ticketing and task workflows in one place.

The interconnected platform saves businesses time & money, as it combines two main functions – customer support & work management. Furthermore, it is fully customizable & adaptable to your company’s needs, from applications, forms, emails, SLAs, and more. Next, the automation capabilities allow users to create automatic grooming, auto-responses, assignment, routing, property updates, etc.

Following, the software integrates with various apps like DropBox, WordPress, Microsoft Teams, Zapier, Slack, and Quickbooks to optimize your workflow.

Finally, in terms of support, OneDesk offers FAQs/forums, email & help desk, chat, and a knowledge base.

Best For

Manage your projects, support your customers, provide services.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    OneDesk

  • Located In

    Canada

  • Website

    onedesk.com

Starting from:

$11 /user/month

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

OneDesk pricing is tiered by the number of licenses needed. For example, for five licenses, the cost is $11/user/month ($55 per month, recurring) or $9/user/month ($540 per year, recurring). A free 14-day trial is available, with no credit card required.

  • Agile Methodologies
  • Chat
  • Client Portal
  • Collaboration Tools
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Customization
  • Dashboards
  • Feedback
  • Gantt/Timeline view
  • Idea Management
  • Issue Management
  • Kanban Board
  • Milestone Tracking
  • Prioritization
  • Project Planning/Scheduling
  • Resource Management
  • Task Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Workflows

Additional Features

  • API
  • Alerts/Escalation
  • Automated Routing
  • Billing & Invoicing
  • Budget Management
  • Budgeting/Forecasting
  • Call Center Management
  • Change Management
  • Customizable Branding
  • Customizable Forms
  • Document Storage
  • Email Management
  • Engagement Tracking
  • File Sharing
  • Ideation
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Percent-Complete Tracking
  • Portfolio Management
  • Project Planning
  • Real-Time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Support Ticket Management

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  • Slack

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