OneDesk
OneDesk Reviews
& Product DetailsWhat is OneDesk?
OneDesk combines project management and help desk tools into one platform, allowing users to manage projects, support customers, and provide services. It provides an easy-to-use yet feature-rich software solution that manages ticketing and task workflows in one place.
The interconnected platform saves businesses time & money, as it combines two main functions – customer support & work management. Furthermore, it is fully customizable & adaptable to your company’s needs, from applications, forms, emails, SLAs, and more. Next, the automation capabilities allow users to create automatic grooming, auto-responses, assignment, routing, property updates, etc.
Following, the software integrates with various apps like DropBox, WordPress, Microsoft Teams, Zapier, Slack, and Quickbooks to optimize your workflow.
Finally, in terms of support, OneDesk offers FAQs/forums, email & help desk, chat, and a knowledge base.
Found in these Categories
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
OneDesk
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Located In
Canada
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Website
onedesk.com
Starting from:
$11 /user/month
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
OneDesk pricing is tiered by the number of licenses needed. For example, for five licenses, the cost is $11/user/month ($55 per month, recurring) or $9/user/month ($540 per year, recurring). A free 14-day trial is available, with no credit card required.
- Agile Methodologies
- Chat
- Client Portal
- Collaboration Tools
- Cost-to-Completion Tracking
- Customizable Templates
- Customization
- Dashboards
- Feedback
- Gantt/Timeline view
- Idea Management
- Issue Management
- Kanban Board
- Milestone Tracking
- Prioritization
- Project Planning/Scheduling
- Resource Management
- Task Management
- Time & Expense Tracking
- Traditional Methodologies
- Workflows
Additional Features
- API
- Alerts/Escalation
- Automated Routing
- Billing & Invoicing
- Budget Management
- Budgeting/Forecasting
- Call Center Management
- Change Management
- Customizable Branding
- Customizable Forms
- Document Storage
- Email Management
- Engagement Tracking
- File Sharing
- Ideation
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Percent-Complete Tracking
- Portfolio Management
- Project Planning
- Real-Time Chat
- Remote Access/Control
- Reporting/Analytics
- Reporting/Project Tracking
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
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Zapier
Data Integration Software
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FreshBooks
Accounting Software
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MailChimp
Marketing Automation Software
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Slack
Team Collaboration Software
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QuickBooks
Accounting Software
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