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Forethought

Tekpon Score
8.9

Forethought Reviews

& Product Details

What is Forethought?

Forethought is a conversational AI for customer support automation. The platform comprises tools that help resolve simple questions instantly, predict, prioritize & route, easily access knowledge, unlock proactive insights, and protect customer data.

Built on real NLP and NLU, Forethoughts AI learns continuously to ensure the best customer experience possible. For example, administrators can use the AI-enabled tool to analyze sentiments, tag, and direct cases to relevant agents.

To summarize, Forethought’s SupportGPT™ platform allows teams to categorize and resolve repetitive tickets automatically. It streamlines customer services across industries, from e-commerce to SaaS, FinTech, Real Estate, Travel, and more.

Best For

Generative AI for Customer Support Automation.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Forethought Technologies

  • Located In

    United States

  • Website

    forethought.ai

Starting from:

Custom

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

To see Forethought pricing, you must schedule a demo and ask for a custom quote.

  • AI/Machine Learning
  • Chatbot
  • Communication Management
  • Configurable Workflow
  • Customer Experience Management
  • For eCommerce
  • For Sales Teams/Organizations
  • Natural Language Processing
  • Natural Language Search
  • Predictive Analytics

Additional Features

  • AI/Machine Learning
  • Activity Dashboard
  • Alerts/Notifications
  • CRM
  • Chat/Messaging
  • Collaboration Tools
  • Customer Service Analytics
  • Customizable Branding
  • Engagement Tracking
  • Incident Management
  • Knowledge Base Management
  • Performance Management
  • Performance Metrics
  • Real-Time Analytics
  • Real-Time Data
  • Reporting & Statistics
  • Reporting/Analytics
  • Sentiment Analysis
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Third-Party Integrations
  • Workflow Management

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