RightAnswers Reviews for 2025
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What is RightAnswers?
RightAnswers is a KCS-verified enterprise knowledge management software that enhances the user and customer experience through AI and machine learning. It enables organizations to create a trusted knowledge-sharing culture. The platform delivers a better customer experience by spreading connected knowledge across the organization, integrating with existing software, and providing multi-channel experiences with AI-enabled search and customizable interfaces.
Intelligent workflows streamline processes, interactive dashboards offer insights, and advanced search algorithms identify the best knowledge for users. RightAnswers integrates with various CRM/ITSM systems and other tools, ensuring seamless knowledge creation and sharing.
The system is KCS verified, incorporating KCS methodology and processes. It offers collaboration features, AI and machine learning capabilities, self-service solutions, federated search, and analytics reports. RightAnswers can be paired with other Upland products, such as InGenius and Rant & Rave, to further improve call center productivity and customer experience.
Found in these Categories
Best For
- Small Business
- Medium Business
- Large Enterprise
RightAnswers Pricing
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RightAnswers Features
- Cataloging/Categorization
- Collaboration Tools
- Chat/Messaging
- Comments
- Searchable
- Upload
- Templates
- Versioning & Version History
- KCS verified
- Virtual Assistants
- Self Service Portal
- Workflow automation
- Customer engagement
- In-depth reports
- Integrations
- Federated search
- Multi-channel
- Collaboration forums
- Discussions/Forums
- Decision Support
- Full Text Search
- AI-powered
- Self-service
- Knowledge-Pak
- Customizable interfaces
- Customer experience
- CRM integration
- Call center productivity
- Gamification
- Machine learning
- Connected knowledge
- Knowledge Base Management
- Analytics insights
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RightAnswers Company Details
Company Name
Upland Software
Headquarters
United States
Website
uplandsoftware.com
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