Trustpilot Reviews

& Product Details

What is Trustpilot?

Trustpilot Business is a leading platform dedicated to collecting and showcasing genuine customer reviews to drive business growth. Recognized globally, Trustpilot enables businesses to attract and retain customers by leveraging the power of authentic feedback.

With over 238 million reviews written across more than 980,000 domains, Trustpilot stands as a testament to its reliability and reach. The platform highlights the importance of a good score, with 71% of US consumers in 2022 agreeing that a favorable score increases their likelihood of purchasing from a brand.

Its open platform approach ensures real, uncensored customer stories, setting it apart from competitors. Additionally, businesses can experience increased website conversions and benefit from integrations with existing tools.

In essence, Trustpilot Business offers a comprehensive solution for brands aiming to harness the power of genuine customer reviews.

Best For

Real reviews, trusted by millions, to help drive revenue for your

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
Trustpilot
Located In
United States
Website
business.trustpilot.com

Show more Show less

Trustpilot Pricing

Starting from:

$259 /domain/month

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

Trustpilot offers four pricing plans. The Plus plan starts at $259/month, the Premium plan at $629/month, and the Advanced plan at $1,059/month, each varying in features like user logins, review invitations, and showcasing tools. For enterprises, custom pricing is available with unlimited features and AI tools. No free version is available, but a demo can be booked for more details.

Trustpilot Features

API
Campaign Management
Customer Experience Management
Dashboard
Data Import/Export
Data Visualization
Engagement Tracking
Feedback Management
Negative Feedback Management
Performance Metrics
Ratings/Reviews
Reporting/Analytics
Response Management
Review Monitoring
Review Request
Social Media Integration
Social Promotion
Survey/Poll Management
Third Party Integrations

Additional Features

Real Time Analytics
Visual Analytics
Activity Dashboard
Real Time Data
Anonymous Feedback
Text Fields
Review Notification
SEO Management
Social Media Monitoring
Surveys & Feedback
Real Time Monitoring
Email Reminders
Multi-Channel Data Collection
Social Sharing
Knowledge Management
Reminders
Text Analysis
Alerts/Notifications
Customizable Reports
Reporting & Statistics
Monitoring
Complaint Monitoring
Mobile Survey
Multi-Language

Additional Features Show Less Features

Global Buzz: Trustpilot at a glance

3.8

Global Average Score

Score3.80/5

Reviews17,655

Global Reach and Credibility

Trustpilot is known for its large and diverse user base, making it a go-to platform for businesses looking to build a trustworthy online presence. The platform’s credibility and international reach are often highlighted as key benefits, as it allows businesses to gain global exposure and attract more customers.
User-Friendly Interface

Both businesses and consumers appreciate the intuitive and easy-to-use interface of Trustpilot. The platform makes it straightforward for customers to leave reviews and for businesses to manage and respond to feedback, which enhances user engagement.
Review Moderation

Trustpilot has a robust review moderation system in place, which helps to ensure the authenticity of reviews. Users commend the platform for its efforts to combat fake reviews, which increases trust in the platform’s content.
Customizable Review Widgets

Trustpilot offers businesses the ability to embed customizable review widgets on their websites. This feature is highly valued by businesses as it allows them to showcase positive feedback directly on their site, potentially boosting conversion rates.
Analytics and Insights

Businesses find the analytics and insights provided by Trustpilot very useful. The platform offers detailed reports and metrics that help companies understand customer sentiment, track their reputation over time, and identify areas for improvement.

Cost of Paid Plans

While Trustpilot offers a free version, many advanced features are locked behind a paywall. Some businesses feel that the cost of these paid plans is relatively high, especially for smaller companies. There are concerns that the pricing may limit access to some of the more beneficial tools available on the platform.
Review Removal Issues

Some businesses have reported difficulties in getting fraudulent or inappropriate reviews removed from their profiles. Despite the moderation efforts, the process of flagging and removing reviews can be cumbersome and not always successful, leading to frustration among users.
Customer Support

Although Trustpilot’s customer support is generally responsive, there are instances where businesses have reported delays in receiving help or resolution to their issues. Enhancing the responsiveness and effectiveness of customer support could improve the overall user experience.
Fake Reviews

Trustpilot’s moderation efforts, there are occasional reports of fake reviews slipping through. This can undermine the trustworthiness of the platform, and some businesses feel that more rigorous checks are needed to ensure all reviews are genuine.
Complexity of Platform Features

Some users, particularly those from smaller businesses or without extensive tech experience, have found the range of features on Trustpilot to be somewhat overwhelming. Simplifying the user experience or providing more accessible training resources could help mitigate this issue.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.