User.com Reviews

& Product Details

What is User.com?

User.com is a marketing automation platform that helps businesses streamline their marketing processes and engage with customers effectively. The platform offers a comprehensive suite of features to manage customer communication, automate marketing campaigns, and track user behavior.

This software provides tools for email marketing, live chat, chatbots, CRM, and more, all integrated into a single platform. This allows businesses to centralize their marketing efforts and create personalized experiences for their customers.

The platform’s automation capabilities enable businesses to set up targeted workflows and trigger actions based on user behavior, ensuring timely and relevant communication. This helps businesses nurture leads, drive conversions, and improve customer satisfaction.

With advanced analytics and reporting, it allows businesses to track the performance of their marketing campaigns, measure ROI, and make data-driven decisions for continuous improvement.

Meanwhile, the live chat and chatbot features allow businesses to engage with customers in real-time, providing instant support and personalized recommendations. The CRM functionality helps businesses organize customer data and gain valuable insights into customer interactions.

Best For

An all-in-one marketing automation tool for user data.

Recommended For

StartUps
Freelancers
Small Business
Medium Business
Large Enterprise
Non-profit Organization
Personal

Deployment

Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux

Contact

Company Name
User.com
Located In
Poland
Website
user.com

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User.com Pricing

Starting from:

Custom

Pricing Model: Subscription

Free Trial
Free Version

Pricing Details:

User.com does not have public pricing. Schedule a call, see it in action, and receive a custom quote adapted to your business needs.

User.com Features

AB Testing
Campaign Management
Contact Management
Customizable Branding
Customizable CTAs
Customizable Forms
Data Import/ Export
Drag & Drop
Drip Campaigns
Email Marketing
Email Tracking
Engagement Tracking
Landing Pages/Web Forms
Lead Generation
Lead Management
ROI Tracking
Real Time Data
SMS Marketing
Sales Analytics
Template Management
Website Visitors Tracking
Workflow Management

Additional Features

2-Way Messaging
@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Automated Responses
Contact Database
Conversion Tracking
Customer Database
Customer Experience Management
Archiving & Retention
Call Center Management
Call Logging
Customer History
Campaign Analytics
Campaign Personalization
Automated Routing
Automated Scheduling
Customer Journey Mapping
Customer Segmentation
Application Management
Appointment Management
Customer Service Analytics
Customer Support
Audience Targeting
Auto-Responders
Customer Surveys
Customizable Fields
Email Management
Email Monitoring
Customizable Templates
Behavior Analytics
Behavior Tracking
Document Storage
Dynamic Content
Email Campaign Management
Email Distribution
Employee Activity Monitoring
Event Triggered Actions
Feedback Management
For Developers
Forms Management
Full Text Search
Geotargeting
Help Desk Management
Image Library
Inbound Call Center
Interaction Tracking
Internal Chat Integration
Lead Capture
Lead Database Integration
Knowledge Base Management
Knowledge Management
Lead Distribution
Lead Nurturing
Email Response Control
Email Templates
Lead Qualification
Lead Segmentation
File Sharing
File Transfer
Lead Verification/Validation
List Management
Live Chat
MMS
Manual Dialer
Marketing Automation
Message Personalization
Mobile Access
Mobile Coupons
Marketing Calendar
Mass Texting
Mobile Optimized Emails
Mobile Retargeting
Monitoring
Multi-Channel Communication
Multi-Channel Marketing
Multi-Language
Customer Service Analytics
Customer Support
Multiple User Accounts
Multivariate Testing
Notification Scheduling
Offline Form
Outbound Call Center
Performance Metrics
Personalization
Customer Journey Mapping
Customer Segmentation
Pipeline Management
Pipeline Reports
Pre-Configured Bot
Predictive Analytics
Proactive Chat
Contact Database
Conversion Tracking
Customer History
Progress Tracking
Prospecting Tools
Queue Management
Real Time Analytics
Real Time Monitoring
Customer Database
Customer Experience Management
Real Time Notifications
Real Time Reporting
Behavioral Targeting
Blended Call Center
CAN SPAM Compliance
CRM
Calendar Sync
Calendar/Reminder System
Call Monitoring
Call Recording
Email Distribution
Email Management
Call Scripting
Campaign Scheduling
Campaign Segmentation
Customizable Fields
Customizable Templates
Canned Responses
Cataloging/Categorization
Chat Transcript
Chat/Messaging
Chatbot
Client Database
Code-free Development
Collaboration Tools
Communication Management
Configurable Workflow
Confirmation/Reminders
Real-Time Chat
Real-time Consumer-facing Chat
Referral Tracking
Customer Surveys
Document Storage
Dynamic Content
Email Campaign Management
Reminders
Remote Support
Manual Dialer
Marketing Automation
Marketing Calendar
Reporting & Statistics
Lead Nurturing
Lead Qualification
Reporting/Analytics
Request Escalation
Lead Segmentation
Lead Verification/Validation
List Management
Live Chat
MMS
Email Monitoring
Employee Activity Monitoring
Event Triggered Actions
Feedback Management
Full Text Search
Geotargeting
Response Management
Role-Based Permissions
Rules-Based Workflow
Sales Automation
Lead Capture
Lead Database Integration
Mobile Optimized Emails
Mobile Retargeting
Sales Pipeline Management
Sales Reports
Scheduled Messaging
Mass Texting
Message Personalization
Mobile Access
Mobile Coupons
Search Marketing
Search/Filter
Segmentation
Self Service Portal
Signature Management
Social Marketing
Social Media Integration
Email Response Control
Email Templates
Inbound Call Center
Interaction Tracking
Internal Chat Integration
Monitoring
Multi-Channel Communication
Monitoring
Multi-Channel Communication
Knowledge Base Management
Multi-Channel Marketing
Multi-Language
Social Promotion
Softphone
Source Tracking
Spam Blocker
Support Ticket Management
Surveys & Feedback
Tagging
Multiple User Accounts
Multivariate Testing
Notification Scheduling
Offline Form
Outbound Call Center
Performance Metrics
Personalization
Pipeline Management
Pipeline Reports
Pre-Configured Bot
Target Account Identification
Task Management
Text Editing
Third Party Integrations
Time Zone Tracking
Transcripts/Chat History
Customer Surveys
Document Storage
Dynamic Content
Email Campaign Management
File Sharing
File Transfer
For Developers
Forms Management
Transfers/Routing
Visual Analytics
WYSIWYG Editor
Web Notifications
Web-based Deployment
Website Integration
Website Visitor Tracking
Whitelisting/Blacklisting
Help Desk Management
Image Library
Knowledge Management
Lead Distribution

Additional Features Show Less Features

Global Buzz: User.com at a glance

4.5

Global Average Score

Score4.48/5

Reviews426

Strong Integration Capabilities

Users appreciate the ability to integrate User.com with other platforms, enhancing workflow and data synchronization.
Comprehensive Feature Set

The software offers a robust suite of features including marketing automation, live chat, and CRM, which are highly valued by its users.
User-friendly Interface

Many reviews highlight the platform’s intuitive design, making it easy to navigate and utilize its extensive features.
Effective Customer Support

Users report positive experiences with User.com’s customer support team, noting their responsiveness and helpfulness in resolving issues.
Automation Efficiency

The automation tools within User.com are frequently mentioned as effective, particularly in terms of streamlining marketing processes and improving user engagement.

Learning Curve

New users occasionally mention the complexity of setting up certain features, suggesting a need for more streamlined processes or better initial training resources.
Pricing Transparency

Some users feel that pricing could be more transparent, particularly regarding the scaling of services and the associated costs as business needs grow.
Mobile App Functionality

Feedback indicates that the mobile version of the software could be improved in terms of functionality and user interface.
Reporting Features

While generally good, some users believe the reporting functions could be more customizable and offer deeper insights.
Integration with Specific Third-party Tools

There are occasional mentions of challenges integrating with certain third-party tools, which could be smoothed out for a more seamless experience.

Disclaimer

Here at Tekpon's Global Buzz, we blend AI smarts with a human touch to offer a snapshot of user reviews from the web. While we carefully craft these summaries, please remember they reflect diverse user views and experiences, not Tekpon’s own opinions.