User.com Reviews for 2025
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What is User.com?
User.com is a marketing automation platform that helps businesses streamline their marketing processes and engage with customers effectively. The platform offers a comprehensive suite of features to manage customer communication, automate marketing campaigns, and track user behavior.
This software provides tools for email marketing, live chat, chatbots, CRM, and more, all integrated into a single platform. This allows businesses to centralize their marketing efforts and create personalized experiences for their customers.
The platform’s automation capabilities enable businesses to set up targeted workflows and trigger actions based on user behavior, ensuring timely and relevant communication. This helps businesses nurture leads, drive conversions, and improve customer satisfaction.
With advanced analytics and reporting, it allows businesses to track the performance of their marketing campaigns, measure ROI, and make data-driven decisions for continuous improvement.
Meanwhile, the live chat and chatbot features allow businesses to engage with customers in real-time, providing instant support and personalized recommendations. The CRM functionality helps businesses organize customer data and gain valuable insights into customer interactions.
Found in these Categories
Best For
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
User.com Pricing
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User.com Features
- AB Testing
- Campaign Management
- Contact Management
- Customizable Branding
- Customizable CTAs
- Customizable Forms
- Data Import/ Export
- Drag & Drop
- Drip Campaigns
- Email Marketing
- Email Tracking
- Engagement Tracking
- Landing Pages/Web Forms
- Lead Generation
- Lead Management
- ROI Tracking
- Real Time Data
- SMS Marketing
- Sales Analytics
- Template Management
- Website Visitors Tracking
- Workflow Management
- 2-Way Messaging
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Responses
- Contact Database
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Archiving & Retention
- Call Center Management
- Call Logging
- Customer History
- Campaign Analytics
- Campaign Personalization
- Automated Routing
- Automated Scheduling
- Customer Journey Mapping
- Customer Segmentation
- Application Management
- Appointment Management
- Customer Service Analytics
- Customer Support
- Audience Targeting
- Auto-Responders
- Customer Surveys
- Customizable Fields
- Email Management
- Email Monitoring
- Customizable Templates
- Behavior Analytics
- Behavior Tracking
- Document Storage
- Dynamic Content
- Email Campaign Management
- Email Distribution
- Employee Activity Monitoring
- Event Triggered Actions
- Feedback Management
- For Developers
- Forms Management
- Full Text Search
- Geotargeting
- Help Desk Management
- Image Library
- Inbound Call Center
- Interaction Tracking
- Internal Chat Integration
- Lead Capture
- Lead Database Integration
- Knowledge Base Management
- Knowledge Management
- Lead Distribution
- Lead Nurturing
- Email Response Control
- Email Templates
- Lead Qualification
- Lead Segmentation
- File Sharing
- File Transfer
- Lead Verification/Validation
- List Management
- Live Chat
- MMS
- Manual Dialer
- Marketing Automation
- Message Personalization
- Mobile Access
- Mobile Coupons
- Marketing Calendar
- Mass Texting
- Mobile Optimized Emails
- Mobile Retargeting
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Customer Service Analytics
- Customer Support
- Multiple User Accounts
- Multivariate Testing
- Notification Scheduling
- Offline Form
- Outbound Call Center
- Performance Metrics
- Personalization
- Customer Journey Mapping
- Customer Segmentation
- Pipeline Management
- Pipeline Reports
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Contact Database
- Conversion Tracking
- Customer History
- Progress Tracking
- Prospecting Tools
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Customer Database
- Customer Experience Management
- Real Time Notifications
- Real Time Reporting
- Behavioral Targeting
- Blended Call Center
- CAN SPAM Compliance
- CRM
- Calendar Sync
- Calendar/Reminder System
- Call Monitoring
- Call Recording
- Email Distribution
- Email Management
- Call Scripting
- Campaign Scheduling
- Campaign Segmentation
- Customizable Fields
- Customizable Templates
- Canned Responses
- Cataloging/Categorization
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Database
- Code-free Development
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Confirmation/Reminders
- Real-Time Chat
- Real-time Consumer-facing Chat
- Referral Tracking
- Customer Surveys
- Document Storage
- Dynamic Content
- Email Campaign Management
- Reminders
- Remote Support
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Reporting & Statistics
- Lead Nurturing
- Lead Qualification
- Reporting/Analytics
- Request Escalation
- Lead Segmentation
- Lead Verification/Validation
- List Management
- Live Chat
- MMS
- Email Monitoring
- Employee Activity Monitoring
- Event Triggered Actions
- Feedback Management
- Full Text Search
- Geotargeting
- Response Management
- Role-Based Permissions
- Rules-Based Workflow
- Sales Automation
- Lead Capture
- Lead Database Integration
- Mobile Optimized Emails
- Mobile Retargeting
- Sales Pipeline Management
- Sales Reports
- Scheduled Messaging
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Coupons
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Signature Management
- Social Marketing
- Social Media Integration
- Email Response Control
- Email Templates
- Inbound Call Center
- Interaction Tracking
- Internal Chat Integration
- Monitoring
- Multi-Channel Communication
- Monitoring
- Multi-Channel Communication
- Knowledge Base Management
- Multi-Channel Marketing
- Multi-Language
- Social Promotion
- Softphone
- Source Tracking
- Spam Blocker
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Multiple User Accounts
- Multivariate Testing
- Notification Scheduling
- Offline Form
- Outbound Call Center
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Pre-Configured Bot
- Target Account Identification
- Task Management
- Text Editing
- Third Party Integrations
- Time Zone Tracking
- Transcripts/Chat History
- Customer Surveys
- Document Storage
- Dynamic Content
- Email Campaign Management
- File Sharing
- File Transfer
- For Developers
- Forms Management
- Transfers/Routing
- Visual Analytics
- WYSIWYG Editor
- Web Notifications
- Web-based Deployment
- Website Integration
- Website Visitor Tracking
- Whitelisting/Blacklisting
- Help Desk Management
- Image Library
- Knowledge Management
- Lead Distribution
User Sentiment - User.com Reviews
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Strong Integration Capabilities
Users appreciate the ability to integrate User.com with other platforms, enhancing workflow and data synchronization.
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Comprehensive Feature Set
The software offers a robust suite of features including marketing automation, live chat, and CRM, which are highly valued by its users.
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User-friendly Interface
Many reviews highlight the platform’s intuitive design, making it easy to navigate and utilize its extensive features.
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Effective Customer Support
Users report positive experiences with User.com’s customer support team, noting their responsiveness and helpfulness in resolving issues.
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Automation Efficiency
The automation tools within User.com are frequently mentioned as effective, particularly in terms of streamlining marketing processes and improving user engagement.
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Learning Curve
New users occasionally mention the complexity of setting up certain features, suggesting a need for more streamlined processes or better initial training resources.
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Pricing Transparency
Some users feel that pricing could be more transparent, particularly regarding the scaling of services and the associated costs as business needs grow.
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Mobile App Functionality
Feedback indicates that the mobile version of the software could be improved in terms of functionality and user interface.
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Reporting Features
While generally good, some users believe the reporting functions could be more customizable and offer deeper insights.
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Integration with Specific Third-party Tools
There are occasional mentions of challenges integrating with certain third-party tools, which could be smoothed out for a more seamless experience.
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User.com Company Details
Company Name
User.com
Headquarters
Poland
Website
www.user.com/en
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