XCALLY
XCALLY Reviews
& Product DetailsWhat is XCALLY?
XCALLY is an Omni Channel software that streamlines customer service by facilitating interactions across various channels through a single interface.
It comes with advanced features like Interactive Voice Response (IVR), Automatic Call Distribution (ACD), and real-time reporting and analytics, allowing organizations to optimize their customer service processes and enhance team performance.
XCALLY is highly flexible and can be easily integrated with external databases, CRM systems, and social platforms.
This allows businesses to create custom solutions tailored to their specific needs.
The software offers benefits such as improved customer satisfaction through seamless communication across multiple channels, increased efficiency in handling customer inquiries, and insightful data analysis for informed decision-making.
XCALLY is an ideal solution for call centers, help desks, and customer support teams looking for a scalable, all-in-one platform to effectively manage their communication channels.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
-
Company Name
XCALLY
-
Located In
Italy
-
Website
xcally.com
Starting from:
Custom
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
XCALLY offers flexible pricing tailored to meet the diverse needs of businesses.
- Alerts/Notifications
- Automated Attendant
- Business Text Messaging
- Call Analytics
- Call Forwarding
- Call Monitoring
- Call Recording & Rating
- Call Routing
- Call Queuing
- Contact Management
- Interactive Voice Response
- SIP Trunking
Additional Features
- Activity Dashboard
- Answering Machine Detection
- API
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Recording
- Call Reporting
- Call Scheduling
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- CRM
- Customizable Reports
- Email Management
- Inbound Call Center
- Interaction Tracking
- IVR
- List Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multiple Scripts
- Outbound Call Center
- PBX
- Performance Management
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- Video Conferencing
- Voice Mail
- VoIP
- VoIP Connection
-
Infobip
VoIP Software
-
Salesforce Sales Cloud
Sales Acceleration Software
-
ServiceNow
Help Desk Software
-
Microsoft Teams
Video Conferencing Software
-
Twilio
SMS Marketing Software
-
Dynamics 365
CRM Software
-
SugarCRM
CRM Software
-
HubSpot CRM
CRM Software
-
Freshdesk
Help Desk Software
-
Zoho CRM
CRM Software
-
Freshsales
CRM Software
Tell us your opinion about XCALLY and help others.
