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3CX Reviews

& Product Details

What is 3CX?

3CX is a software-based PBX solution that enables businesses to engage with their customers via voice, video, and chat. Call records and reporting are included, along with advanced queue techniques and integration with different CRMs.

Using call workflows, the VoIP software provides one interface for responding to live chat, Facebook messaging, and SMS from customers. This eliminates time-consuming processes for agents. It can be set up locally or in the cloud, and free iOS and Android mobile apps are available for remote access.

It provides infinite user video conferencing and collaboration thanks to its app-free web conferencing, document sharing, and remote help solutions. By replacing conventional PBXs, it also delivers financial savings, enabling businesses of all sizes to lower telecom expenses, increase employee productivity, and improve customer experience.

Found in these Categories

Best For

A PBX tool that lets you work from anywhere.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name


  • Located In


  • Website


Starting from: FREE

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

3CX offers both hosted and self-managed pricing plans. Hosted plans start at $175 p.a. (for 10 users), while self-managed plans start at $145 p.a. (4 simultaneous calls). Pricing is based on the number of simultaneous calls needed and the number of users and includes all features. Hoster plans are free for up to 10 users.

  • Alerts/Notifications
  • Automated Attendant
  • Call Conferencing
  • Call Monitoring
  • Call Queuing
  • Call Recording & Rating
  • Call Routing
  • Call Forwarding
  • Contact Management
  • Interactive Voice Response
  • SIP Trunking
  • Transcriptions

Additional Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Activity/News Feed
  • Archiving & Retention
  • Audio Calls
  • Audio/Video Conferencing
  • Auto-Dialer
  • Auto-Responders
  • Blended Call Center
  • Automated Routing
  • Call Center Management
  • Call Disposition
  • Automatic Call Distribution
  • Call Logging
  • Call Reporting
  • CRM
  • Call Scripting
  • Call Tracking
  • Calendar Sync
  • Callback Scheduling
  • Caller ID
  • Chat Transcript
  • Caller Profiles
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Customer History
  • Customizable Branding
  • Data Import/Export
  • Customizable Caller ID
  • Customizable Reports
  • Drag & Drop
  • Employee Directory
  • Fax Management
  • File Transfer
  • Help Desk Management
  • Hotkeys
  • Inbound Call Center
  • Interaction Tracking
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Multi-User Collaboration
  • Multiple Parties
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Predictive Dialer
  • Proactive Chat
  • Progress Tracking
  • Real-Time Analytics
  • Real-Time Data
  • Progressive Dialer
  • Real-Time Monitoring
  • Real-Time Notifications
  • Purchasing & Receiving
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Queue Management
  • Real-time Updates
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Unified Communications
  • Video Call Recording
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP Connection
  • Voice Mail


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Customer Experience

What business phone system to use if you have a small company

Cristiana Trifu - Tekpon Author