Best Live Chat Software
What is Live Chat Software?
The fundamental key to any business’s success relies on the qualitative customer services they offer. Customers rely on products or services and get influenced by the support you offer. So when it comes to your business, you must find ways to foster your relationship with your customers. Offering good and all-time support can help you prosper and scale your customer base.
Many businesses lack in providing quality support to their customers. For example, one of the customers’ difficulties when shopping online is being disconnected from a representative who can answer their questions precisely and promptly. Businesses can mitigate this issue by using live chat support software to provide an engaging experience to customers.
For a Live Chat Software to be eligible for being added to the live chat category, it must:
- Give website users and customer care representatives access to instant messaging.
- Allow chat windows to start conversations or function independently on a page for prospective questions.
This guide will make you understand the significant aspects of online chat platforms to understand them better. In addition, this will help you make the right decisions and select the appropriate products to meet your business objectives.
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Oct8ne is a cutting-edge customer service solution that enhances online customer experiences through personalized live chat and visual support. This innovative software uses a unique approach to enga...
Learn more about Oct8ne
Google Cloud Dialogflow
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Google Cloud Dialogflow is an advanced natural language processing (NLP) platform designed to build conversational interfaces such as chatbots, voice applications, and interactive voice response (IVR...
Learn more about Google Cloud Dialogflow
Gupshup is a comprehensive conversational messaging platform designed for businesses to automate and enhance customer engagement across multiple channels.
Gupshup is a leading conversational messagin...
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ERDA is an AI-powered customer support platform that goes beyond automated responses to understand and connect with customers on an emotional level. It delivers personalized and empathic support, sim...
Learn more about ERDA
Chai AI is an artificial intelligence platform that enables users to engage in text-based conversations with AI characters.Launched in 2021, it allows users to create and interact with chatbots, each...
Learn more about Chai AI
Glassix is revolutionizing customer communications with its AI-powered messaging platform that consolidates all business interactions into a single unified inbox.
This innovative solution supports nu...
Learn more about Glassix
ClearFeed is a software tool designed to streamline customer and employee support interactions happening on Slack. It essentially transforms unstructured conversations within Slack channels into a st...
Learn more about ClearFeed
Intercom is a cutting-edge customer care platform that uses robust messaging and automation to directly connect businesses with their customers. The platform allows organizations to increase assistan...
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Aircall is one of the most effective business call tools that you can use to enhance your customer experience service, among all the various online call center solutions. Some features available on ...
Learn more about Aircall
WotNot is a no-code chatbot platform designed to automate business interactions across various channels, enhancing lead generation, customer support, and appointment scheduling. Its user-friendly int...
Learn more about WotNot
Leadoo Marketing Technologies offers a conversion platform designed to transform passive website visitors into active users and tangible business outcomes. Their tools focus on creating engaging, per...
Learn more about Leadoo
Text Request is a business messaging platform that enables companies to text from their office phone number directly on their computers. This service is designed to improve customer engagement by fac...
Learn more about Text Request
Infobip is a global leader in omnichannel communication solutions. They help businesses of all sizes connect with their customers on the channels they prefer, be it SMS, email, voice calls, social me...
Learn more about Infobip
Sinch is a global leader in cloud communications for mobile customer engagement, offering a broad range of services including SMS messaging, voice, email, video, and verification APIs. It enables bus...
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Twilio is a robust platform for customer engagement that provides several tools to facilitate efficient communication between companies and customers. Its services include Phone, Video, Messaging, Tw...
Learn more about Twilio
Freshchat is one of the advanced solutions available in the market that is a solution to modern messaging, i.e., live chat. Moreover, Freshchat has some excellent qualities to offer to its customers,...
Learn more about Freshchat
BotPenguin is an AI-powered chatbot platform that enables businesses to create and deploy custom chatbots across multiple channels, including websites, WhatsApp, Facebook Messenger, Telegram, WordPre...
Learn more about BotPenguin
Callbell is an omnichannel communication platform that centralizes customer interactions across multiple messaging applications, including WhatsApp, Facebook Messenger, Instagram Direct, and Telegram...
Learn more about Callbell
Adln.io is an integrated communication platform designed to help businesses efficiently manage customer interactions across multiple channels, including websites, social media, and Telegram. By conso...
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Activechat is a versatile chatbot platform designed for e-commerce, customer support, and automation.
It uses the power of artificial intelligence to streamline conversations across various messaging...
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About the Authors
Writer
Cristiana Trifu
Copywriter @ UM Worldwide
SaaS Content Writer
Cristiana Trifu is a talented and versatile copywriter who helps create brand narratives at Universal McCann. With a keen eye for detail and a knack for crafting compelling messages, Cristiana has quickly contributed significantly to various high-impact marketing campaigns.
