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Intercom Reviews

& Product Details

What is Intercom?

Intercom is a cutting-edge customer care platform that uses robust messaging and automation to directly connect businesses with their customers. The platform allows organizations to increase assistance without adding more personnel, making customers happier and support teams more effective. It is a complete customer service solution that offers an integrated customer experience spanning automation and human support, increasing customer happiness while lowering costs.

Its features include AI, bots, and rules to cut down on support costs, a fast, user-friendly, AI-powered collaborative inbox to maximize productivity and service team happiness, proactive messaging to stay ahead of known issues and cut down on inbound support volume, and guiding customers to boost engagement and satisfaction.

Furthermore, the platform assists independent contractors, small and large corporations, and nonprofit organizations. It provides assistance options such as FAQs/forums, email/help desk, knowledge base, and chat while supporting Android, iPad, and iPhone devices.

It serves industries like financial services, e-commerce, education, and healthcare. Use cases include support, engagement, and conversion. Additional features include account-based marketing, management tools, apps and integrations, customer data, live chat, mobile apps, mobile carousels, series, transactional messaging, surveys, switch, and SMS. Other features include business messenger, customizable bots, automated answers, product tours, outbound messages, inbox, help center articles, and SMS. Intercom is a comprehensive customer service solution that simplifies support teams and enhances client interactions.

Found in these Categories

Best For

AI Customer Service Solution.

Recommended For

  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal


  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux


  • Company Name

    Intercom, Inc.

  • Located In

    United States

  • Website

Intercom Pricing

Starting from:

$74 /month, billed annually

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Intercom pricing is available on request for the plans Support, Engage, and Convert. The Starter plan is dedicated to small businesses, and the price starts at $74/month, billed annually. You can customize your plan with add-ons like Product Tours, WhatsApp, and Surveys - they all cost extra. A Free 14-day Trial is available for the Starter plan.

Intercom Features

  • API
  • Activity Dashboard
  • Auto-Responders
  • Chat/ Messaging
  • Contact Management
  • Customizable Branding
  • Drag & Drop
  • Email Management
  • File Sharing
  • Geotargeting
  • Mobile Access
  • Multi-Channel Communication
  • Offline Form
  • Personalization
  • Real Time Analytics
  • Real Time Notifications
  • Surveys & Feedback
  • Transcripts/Chat History
  • Workflow Management

Additional Features

  • 2-Way Messaging
  • @mentions
  • AB Testing
  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asynchronous Learning
  • Audience Targeting
  • Automated Routing
  • Batch Communications
  • Behavior Tracking
  • Blended Learning
  • CAN SPAM Compliance
  • CES Survey Structure
  • CRM
  • Campaign Analytics
  • Campaign Management
  • CSAT Survey Structure
  • Campaign Scheduling
  • Campaign Segmentation
  • Call Routing
  • Canned Responses
  • Cataloging/Categorization
  • Chatbot
  • Click Tracking
  • Client Management
  • Code-free Development
  • Collaboration Tools
  • Contact Database
  • Customer Communication
  • Customer Database
  • Contextual Guidance
  • Customer Experience Management
  • Customer History
  • Conversion Rate Optimization
  • Customer Journey Mapping
  • Customer Segmentation
  • Communication Management
  • Customer Service Analytics
  • Customer Support
  • Configurable Workflow
  • Customer Surveys
  • Customizable CTAs
  • Customizable Fields
  • Dashboard
  • Data Synchronization
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Customizable Templates
  • Customization
  • Email Automation
  • Email Campaign Management
  • Data Visualization
  • Email Distribution
  • Email Marketing
  • Drip Campaigns
  • Dynamic Content
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Onboarding
  • Engagement Tracking
  • Event-Triggered Actions
  • Feedback Management
  • Help Desk Management
  • Human Handover
  • In-App Training
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Lead Capture
  • Lead Database Integration
  • Knowledge Base Management
  • Lead Distribution
  • Lead Generation
  • Knowledge Management
  • Lead Management
  • Lead Nurturing
  • Language Detection
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Lead Verification/Validation
  • Live Chat
  • Macros/Templated Responses
  • Marketing Automation
  • Message Personalization
  • Multi-Campaign
  • Multi-Channel Data Collection
  • Mobile Optimized Emails
  • Multi-Channel Marketing
  • Multi-Language
  • NPS Survey Structure
  • Natural Language Processing
  • Negative Feedback Management
  • On-Demand Communications
  • One-to-One Messaging
  • Performance Management
  • Performance Metrics
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Progress Tracking
  • Real-Time Data
  • Real-Time Monitoring
  • Prospecting Tools
  • Real-Time Reporting
  • Real-Time Chat
  • Query Suggestions
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Queue Management
  • ROI Tracking
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Self Service Tools
  • Segmentation
  • Self-Learning
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Spam Blocker
  • Subscription Management
  • Support Ticket Management
  • Task Management
  • Task Progress Tracking
  • Support Ticket Tracking
  • Survey/Poll Management
  • Tagging
  • Task Scheduling
  • Template Management
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Transfers/Routing
  • User Management
  • User Onboarding
  • Virtual Assistant
  • Visual Analytics
  • WYSIWYG Editor
  • Website Integration
  • Website Visitor Tracking
  • Workflow Configuration

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