Intercom

Unverified
Product not verified by the Software Seller.
Tekpon Score
8.9

Intercom Reviews

& Product Details

What is Intercom?

Intercom is a cutting-edge customer care platform that uses robust messaging and automation to directly connect businesses with their customers. The platform allows organizations to increase assistance without adding more personnel, making customers happier and support teams more effective. It is a complete customer service solution that offers an integrated customer experience spanning automation and human support, increasing customer happiness while lowering costs.

Its features include AI, bots, and rules to cut down on support costs, a fast, user-friendly, AI-powered collaborative inbox to maximize productivity and service team happiness, proactive messaging to stay ahead of known issues and cut down on inbound support volume, and guiding customers to boost engagement and satisfaction.

Furthermore, the platform assists independent contractors, small and large corporations, and nonprofit organizations. It provides assistance options such as FAQs/forums, email/help desk, knowledge base, and chat while supporting Android, iPad, and iPhone devices.

It serves industries like financial services, e-commerce, education, and healthcare. Use cases include support, engagement, and conversion. Additional features include account-based marketing, management tools, apps and integrations, customer data, live chat, mobile apps, mobile carousels, series, transactional messaging, surveys, switch, and SMS. Other features include business messenger, customizable bots, automated answers, product tours, outbound messages, inbox, help center articles, and SMS.
Intercom is a comprehensive customer service solution that simplifies support teams and enhances client interactions.

Found in these Categories

Best For

AI Customer Service Solution.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Intercom, Inc.

  • Located In

    United States

  • Website

    intercom.com

Starting from:

$74 /month, billed annually

Pricing Model: Subscription

  • Free Trial
  • Free Version

Pricing Details:

Intercom pricing is available on request for the plans Support, Engage, and Convert. The Starter plan is dedicated to small businesses, and the price starts at $74/month, billed annually. You can customize your plan with add-ons like Product Tours, WhatsApp, and Surveys - they all cost extra. A Free 14-day Trial is available for the Starter plan.

  • API
  • Activity Dashboard
  • Auto-Responders
  • Chat/ Messaging
  • Contact Management
  • Customizable Branding
  • Drag & Drop
  • Email Management
  • File Sharing
  • Geotargeting
  • Mobile Access
  • Multi-Channel Communication
  • Offline Form
  • Personalization
  • Real Time Analytics
  • Real Time Notifications
  • Surveys & Feedback
  • Transcripts/Chat History
  • Workflow Management

Additional Features

  • 2-Way Messaging
  • @mentions
  • AB Testing
  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asynchronous Learning
  • Audience Targeting
  • Automated Routing
  • Batch Communications
  • Behavior Tracking
  • Blended Learning
  • CAN SPAM Compliance
  • CES Survey Structure
  • CRM
  • Campaign Analytics
  • Campaign Management
  • CSAT Survey Structure
  • Campaign Scheduling
  • Campaign Segmentation
  • Call Routing
  • Canned Responses
  • Cataloging/Categorization
  • Chatbot
  • Click Tracking
  • Client Management
  • Code-free Development
  • Collaboration Tools
  • Contact Database
  • Customer Communication
  • Customer Database
  • Contextual Guidance
  • Customer Experience Management
  • Customer History
  • Conversion Rate Optimization
  • Customer Journey Mapping
  • Customer Segmentation
  • Communication Management
  • Customer Service Analytics
  • Customer Support
  • Configurable Workflow
  • Customer Surveys
  • Customizable CTAs
  • Customizable Fields
  • Dashboard
  • Data Synchronization
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Customizable Templates
  • Customization
  • Email Automation
  • Email Campaign Management
  • Data Visualization
  • Email Distribution
  • Email Marketing
  • Drip Campaigns
  • Dynamic Content
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Onboarding
  • Engagement Tracking
  • Event-Triggered Actions
  • Feedback Management
  • Help Desk Management
  • Human Handover
  • In-App Training
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Lead Capture
  • Lead Database Integration
  • Knowledge Base Management
  • Lead Distribution
  • Lead Generation
  • Knowledge Management
  • Lead Management
  • Lead Nurturing
  • Language Detection
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Lead Verification/Validation
  • Live Chat
  • Macros/Templated Responses
  • Marketing Automation
  • Message Personalization
  • Multi-Campaign
  • Multi-Channel Data Collection
  • Mobile Optimized Emails
  • Multi-Channel Marketing
  • Multi-Language
  • NPS Survey Structure
  • Natural Language Processing
  • Negative Feedback Management
  • On-Demand Communications
  • One-to-One Messaging
  • Performance Management
  • Performance Metrics
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Progress Tracking
  • Real-Time Data
  • Real-Time Monitoring
  • Prospecting Tools
  • Real-Time Reporting
  • Real-Time Chat
  • Query Suggestions
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Queue Management
  • ROI Tracking
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Self Service Tools
  • Segmentation
  • Self-Learning
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Spam Blocker
  • Subscription Management
  • Support Ticket Management
  • Task Management
  • Task Progress Tracking
  • Support Ticket Tracking
  • Survey/Poll Management
  • Tagging
  • Task Scheduling
  • Template Management
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Transfers/Routing
  • User Management
  • User Onboarding
  • Virtual Assistant
  • Visual Analytics
  • WYSIWYG Editor
  • Website Integration
  • Website Visitor Tracking
  • Workflow Configuration

Zendesk

Tekpon Score
COMPARE
A complete customer experience solution & Sales CRM.

LiveChat

Tekpon Score
COMPARE
Business live chat & online customer support software.

Freshdesk

Tekpon Score
COMPARE
Engage in more meaningful conversations across every channel.

Gorgias

Tekpon Score
Gorgias is an all-in-one customer service software for e-commerce and not only developed to help you increase the profit rat...

LiveAgent

Tekpon Score
LiveAgent is a cloud-based help desk software that offers a complete solution to enhance customer experience. The software o...

Dialfire

Tekpon Score
Dialfire is a cloud-based software that assists businesses in setting up their outbound call center, regardless of size. The...

Hiver

Tekpon Score
Hiver is a helpdesk software that works with Gmail and Google Workspace accounts. It allows teams to provide personalized cu...

Helpshift

Tekpon Score
Helpshift is a mobile-first help desk software with a focus on delivering an exquisite experience to customers to reduce chu...

Talkdesk

Tekpon Score
Talkdesk is a cloud-based help desk software developed to help you deliver your customers the best experience and support. T...

Deskpro

Tekpon Score
Deskpro is a cloud-based helpdesk software that provides a unified platform for businesses to manage customer inquiries and ...

Vision Helpdesk

Tekpon Score
Vision Helpdesk is a multi-channel help desk software that allows businesses to manage customer support tickets from multipl...
ProProfs Help Desk is a cloud-based customer support software that allows businesses to manage customer inquiries efficientl...

HelpDesk

Tekpon Score
HelpDesk is an online ticketing system that simplifies communication between businesses and customers. Users can convert mes...
Salesforce Service Cloud is a comprehensive customer service platform that enables companies to offer their clients individu...

Kayako

Tekpon Score
Kayako is a customer service platform designed for modern businesses prioritizing delivering an effortless customer service ...

TeamSupport

Tekpon Score
TeamSupport is a comprehensive software solution designed explicitly for the post-sale customer experience in B2B technology...
HappyFox Help Desk is a cloud-based customer support and ticket management software that provides a centralized ticket suppo...

Spiceworks

Tekpon Score
Spiceworks is a free, cloud-based IT help desk application that assists IT workers in effectively managing and resolving IT-...

Front

Tekpon Score
Front is a customer communication hub for sales, customer success, and support teams. Automating procedures and delivering c...

CometChat

Tekpon Score
CometChat is a chat API and in-app messaging SDK that offers real-time translation, HD voice and video calling, text chat, p...

Twilio

Tekpon Score
Twilio is a robust platform for customer engagement that provides several tools to facilitate efficient communication betwee...

OneDesk

Tekpon Score
OneDesk combines project management and help desk tools into one platform, allowing users to manage projects, support custom...

Forethought

Tekpon Score
Forethought is a conversational AI for customer support automation. The platform comprises tools that help resolve simple qu...

Record

Tekpon Score
Record is a CX platform that uses AI to collect and understands users’ data to provide intelligent resolution suggesti...

Userlane

Tekpon Score
Userlane is an app that essentially makes time wasteful onboarding for software developers disappear. The customer success s...
HubSpot Service Hub is a user-friendly cloud-based help desk software integrated with all Hubspot products and that makes ha...

Help Scout

Tekpon Score
Help Scout is a straightforward HIPAA-compliant help desk that focuses mostly on email. Customer service, a knowledge base, ...

Tidio

Tekpon Score
Tidio is a live chat software designed to help small and medium businesses connect with their customers in real-time. It off...

Appy Pie

Tekpon Score
Appy Pie is a popular no-code platform for businesses who want to create their next app or website. You can create a basic m...

Aircall

Tekpon Score
Aircall is one of the most effective business call tools that you can use to enhance your customer experience service, among...

ManyChat

Tekpon Score
ManyChat is a cloud-based chatbot answer designed to assist small organizations in driving chat advertising and marketing ca...

Landbot

Tekpon Score
Landbot is an intuitive no-code chatbot builder. It lets you create a conversational chatbot that grabs user attention and e...

Freshchat

Tekpon Score
Freshchat is one of the advanced solutions available in the market that is a solution to modern messaging, i.e., live chat. ...

Tawk.to

Tekpon Score
Tawk.to is a free customer communication platform that offers various tools to help businesses interact with their website v...

Intercom Related Insights

Customer Experience

Why is it important to implement a live chat on your website

Tekpon Author - Ana-Maria Stanciuc