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Twilio

Tekpon Score
8.7

Twilio Reviews

& Product Details

What is Twilio?

Twilio is a robust platform for customer engagement that provides several tools to facilitate efficient communication between companies and customers. Its services include Phone, Video, Messaging, Twilio Engage, Flex, Trusted Activation, Lookup, and IoT. With it, businesses can quickly combine numerous forms of communication and employ already-developed web development skills and coding to address communication issues.

With the option to add remote agents, new channels, an intelligent IVR, and a chatbot, Twilio Flex offers total control over the deployment of cloud contact centers. Its Customer Engagement Platform combines flexible APIs for any digital channel, first-party customer data, and global infrastructure to assist enterprises at scale. A native customer data platform and a native omnichannel are incorporated into one product called Engage.

With Twilio, businesses can communicate with consumers on their preferred channels from anywhere in the world, personalize every connection with real-time data, and use every interaction as a chance to increase customer lifetime value and repeat business. It automates telecom hardware and exposes a cloud API accessible to all developers, enabling them to work together to create sophisticated communication systems. Twilio automatically adapts with your business as it grows or shrinks, and you only pay for what you use – no contracts or gimmicks.

Best For

Real-time customer data to power personalized communications.
  • StartUps
  • Freelancers
  • Small Business
  • Medium Business
  • Large Enterprise
  • Non-profit Organization
  • Personal
  • Cloud, SaaS, Web-Based
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Company Name

    Twilio

  • Located In

    United States

  • Website

    twilio.com

Starting from:

$1 /active user hour

Pricing Model: Pay-as-you-go

  • Free Trial
  • Free Version

Pricing Details:

Twilio pricing is fully customizable and adaptable to your business needs. It has a pay-as-you-go model, meaning you avoid being bound by lengthy contracts thanks to simple usage-based pricing. Volume discounts are available, so you always get a fair price. When you commit to usage, you can also talk with the sales team to access deeper discounts.

  • API
  • Auto-Responders
  • Chat/ Messaging
  • Contact Management
  • Multi-Channel Communication
  • Workflow Management
  • Customizable Branding

Additional Features

  • 2-Way Messaging
  • AB Testing
  • Access Controls/Permissions
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio/Video Conferencing
  • Automated Attendant
  • Automated Routing
  • Big Data Analytics
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • Call Center Management
  • Call Conferencing
  • CRM
  • Call Logging
  • Call Monitoring
  • Campaign Management
  • Call Recording
  • Call Routing
  • Campaign Segmentation
  • Call Scripting
  • Call Tagging
  • Collaboration Tools
  • Call Tracking Metrics
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Connectivity Management
  • Data Management
  • Device Management
  • Event-Triggered Actions
  • Fax Management
  • IVR/Voice Recognition
  • Inbound Call Center
  • Live Chat
  • MMS
  • Manual Dialer
  • Mass Texting
  • Message Personalization
  • Mobile Coupons
  • Mobile Keywords
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Phone Key Input
  • Polls/Voting
  • Prototype Creation
  • Purchasing & Receiving
  • Queue Management
  • ROI Tracking
  • Real-Time Chat
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • SMS Messaging
  • Scheduled Messaging
  • Scheduled Recording
  • Shortcodes
  • Status Tracking
  • Text to Speech
  • Text-to-Win
  • Third-Party Integrations
  • Unified Communications
  • Video Conferencing
  • Voice Customization
  • Voice Mail
  • VoIP Connection
  • Voicemail Transcription

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