Avalara Reviews for 2025
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What is Avalara?
Avalara is a cloud-based software solution that assists businesses of all sizes in meeting various transactional tax obligations. You can use the Tax Compliance Suite to calculate taxes, file & remit returns, and meet document management requirements.
It connects to more than 1,200 e-commerce platforms, ERP and CRM providers, and accounting systems. The business also provides expert services to help clients prepare for and achieve compliance, including tax advice services, implementation services, managed services, support plans, and training.
State, local, and other taxation authorities in the United States and other countries across the world impose complicated and time-consuming tax compliance duties that are managed via the Compliance Cloud platform.
Businesses can decrease complexity and risk by automating transaction tax compliance while concentrating on their core capabilities.
Found in these Categories
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
Avalara Pricing
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Avalara Features
- Audit Trail
- Tax Management
- Multi-Currency
- Reporting & Statistics
- Smart and Automated Systems
- Self Service Portal
- API
- Address Validation
- Alerts/Notifications
- Consumer Use Tax
- Data Import/Export
- Document Management
- Exemption Management
- For eCommerce
- Multi-Currency
- Process/Workflow Automation
- Reporting/Analytics
- Sales Tax Management
- Tax Calculation
- Tax Compliance
- Third-Party Integrations
- Tax Filing
- Taxability Verification
- Transaction Tracking
- Value Added Tax (VAT)
User Sentiment - Avalara Reviews
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Ease of Use
Many users appreciate Avalara for its user-friendly interface which simplifies tax compliance, especially for sales and use taxes.
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Integration Capabilities
Avalara is noted for its ability to integrate well with various platforms, enhancing its utility for diverse business needs.
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Customer Support
While there are mixed feelings about the speed of support, the company is generally praised when it comes to the quality of customer service provided.
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Comprehensive Tax Handling
Users find Avalara effective in managing not just domestic taxes but also in handling complex tax scenarios like cross-border taxes and VAT/GST.
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Automated Processes
The automation of tax calculations and filings is highly valued, particularly for businesses looking to streamline their operations and reduce manual tasks.
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Customer Support
Avalara has been criticized for slow response times and difficulties in reaching support, which could be frustrating for users needing immediate assistance.
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Technical Issues
There are reports of technical glitches, particularly with software integration and the actual tax filing process, which have led to penalties for some users due to incorrect tax filings.
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High Costs
The service is perceived as expensive, especially given the issues some users have encountered. There are calls for more transparent and flexible pricing options.
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Onboarding and Setup
The initial setup and onboarding process can be cumbersome, with users feeling the sales team may promise more than what is actually delivered in terms of ease of setup.
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Software Bugs and Updates
Some users have faced challenges with updates and bugs that were not addressed timely, impacting their business operations.
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Avalara Company Details
Company Name
Avalara
Headquarters
United States
Website
avalara.com
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