Bigin Reviews for 2025
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What is Bigin?
Bigin by Zoho CRM is user-friendly CRM software designed for streamlined customer operations. It centralizes tasks like sales deals, support tickets, onboarding, order delivery, and more. With templates or customization, users can easily initiate their CRM journey. Key benefits include improved customer data visibility, reduced duplication, and enhanced security.
The software offers revenue increases, customer retention improvements, and lead conversion rate enhancements. It transforms customer processes into pipelines, connecting teams for better customer experiences. It introduces Team Pipelines for unified management of various operations and provides a 360-degree customer view. Communication channels, automation, and mobile accessibility are also emphasized. Integration with third-party and Zoho apps is possible, while a developer platform supports external connections.
It offers an intuitive interface and functionality catered to small businesses. Experts recognize it as a valuable CRM solution for effectively managing customer relations and operations.
Found in these Categories
Best For
- Small Business
- Medium Business
- Large Enterprise
Bigin Pricing
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Bigin Features
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Billing & Invoicing
- Calendar Sync
- Calendar/Reminder System
- Campaign Management
- Client Management
- Communication Management
- Contact Database
- Contact Management
- Customer Database
- Customer Segmentation
- Customizable Templates
- Customizable Reports
- Customizable Fields
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Event Triggered Actions
- Interaction Tracking
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Segmentation
- Marketing Automation
- Mobile Access
- Monitoring
- Opportunity Management
- Performance Metrics
- Quotes/Estimates
- Referral Tracking
- Reporting & Statistics
- Sales Pipeline Management
- Sales Reports
- Social Media Integration
- Task Management
- Task Scheduling
- Template Management
- Workflow Management
- For Healthcare
- Commenting/Notes
- Physician Management
- Scheduling
- Search/Filter
- Role-Based Permissions
- Kanban Board
- For Startups
- For iPad Devices
- Forms Management
- Sales Trend Analysis
- Tagging
- Shared Contacts
- Source Tracking
- Call Logging
- Medical History Records
- Third Party Integrations
- Appointment Management
- Landing Pages/Web Forms
- Reporting/Analytics
- Real Time Data
- Sales Activity Management
- Real Time Notifications
- File Sharing
- Activity/News Feed
- For Mac Devices
- Email Tracking
- Charting
- Client/Property Matching
- HIPAA Compliant
- Product Catalog
- Business Card/Badge Scanning
- Reminders
- For Real Estate
- Process/Workflow Automation
- Pipeline Reports
- Assignment Management
- Data Synchronization
- Mobile App
- For Small Businesses
- Leaderboards
- Records Management
- Web Forms
- CRM
User Sentiment - Bigin Reviews
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Affordability and Value
Users praise Bigin for its affordability, highlighting its excellent value for money. It’s seen as a cost-effective CRM solution for small businesses and startups.
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Ease of Use
The CRM is consistently lauded for its user-friendly interface. Customers appreciate the straightforward setup process and the simplicity of the software, making it accessible even to those with little to no CRM experience.
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Functionalities for Small Businesses
Bigin is designed with the needs of small businesses in mind, offering features like pipeline management, lead and contact management, and integration capabilities. Users find these functionalities effective for managing their sales processes.
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Seamless Integrations
The CRM’s ability to integrate smoothly with other platforms and services (like Google Workspace, Microsoft 365, and Zapier) is highly appreciated. This feature enhances productivity and operational efficiency.
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Forms Customization
The basic level of customization available for forms was pointed out as an area needing enhancement. Users would like more advanced options for tailoring forms to their brand’s specific needs.
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Onboarding Process
While generally praised for its ease of use, some users suggest that the onboarding process during the trial period could be enhanced to help new users better understand and utilize the platform.
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Email Synchronization Issues
A few reviews mention difficulties with email synchronization, indicating that improvements in this area could enhance user experience.
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Data Field Restrictions
Some users express frustration with the limited data fields available. For example, the mandatory surname field in customer profiles cannot be altered or removed, which can be restrictive for certain businesses.
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Customization Limitations
Several users note that Bigin could improve by offering more customization options. This includes more advanced form customization and the flexibility to modify or remove default client features.
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Bigin Company Details
Company Name
Zoho Corporation Pvt. Ltd.
Headquarters
United States
Website
bigin.com
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