CallTools
CallTools Reviews
& Product DetailsWhat is CallTools?
CallTools is a robust call center software solution that is designed to streamline both outbound and inbound calling operations.
This cloud-based platform offers a wide range of features, including predictive dialing, power dialing, and an interactive voice response (IVR) system.
The predictive dialer allows for simultaneous dialing to increase contact rates, while the power dialer gives agents the flexibility to adjust dialing speeds as needed.
The IVR system efficiently routes calls, ensuring that callers are promptly connected to the right department or agent.
Additionally, CallTools includes call recording, real-time reporting, and CRM integration.
These built-in tools aid in optimizing calling strategies, enhancing customer engagement, and boosting overall productivity.
CallTools is particularly well-suited for telemarketing companies, customer support centers, and businesses handling a high volume of calls.
It’s user-friendly interface and adaptable features make it an effective solution for businesses seeking to maximize their call center operations and provide exceptional customer service.
Best For
- StartUps
- Freelancers
- Small Business
- Medium Business
- Large Enterprise
- Non-profit Organization
- Personal
- Cloud, SaaS, Web-Based
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
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Company Name
CallTools
-
Located In
United States
-
Website
calltools.com
Starting from:
Custom
Pricing Model: Subscription
- Free Trial
- Free Version
Pricing Details:
CallTools offers flexible and customizable pricing based on specific business needs, such as the number of agents and call volume.
- Alerts/Notifications
- Automated Attendant
- Business Text Messaging
- Call Analytics
- Call Conferencing
- Call Forwarding
- Call Monitoring
- Call Recording & Rating
- Call Routing
- Call Queuing
- Contact Management
- Interactive Voice Response
- SIP Trunking
Additional Features
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Answering Machine Detection
- API
- Auto-Dialer
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- Calendar Management
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Recording
- Call Reporting
- Call Scheduling
- Call Scripting
- Call Tracking
- Call Transfer
- Caller ID
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- CRM
- Dashboard
- Data Management
- FCC Compliance
- FTC Compliance
- Inbound Call Center
- IVR
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Monitoring
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Third-Party Integrations
- Unified Communications
- Voice Mail
- VoIP
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