Eloquant Reviews for 2025
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What is Eloquant?
Eloquant dives into the world of customer service, aiming to be your partner in optimizing customer relationships. They offer a software suite designed to streamline communication across all touchpoints, creating a more unified and efficient approach to serving your customers.
Imagine managing every customer interaction – phone calls, emails, chats, text messages, and even social media interactions – from a single, centralized platform. Eloquant makes this a reality, eliminating the need to switch between different systems and saving valuable time for both your agents and your customers.
This unified approach fosters a more streamlined customer experience. Eloquant empowers you to deliver exceptional service consistently, regardless of how a customer chooses to reach out. But it doesn’t stop there. They also offer features to collect valuable insights into customer behavior and sentiment. Through online surveys, feedback management, and satisfaction measurement tools, Eloquant equips you with data to make informed decisions and continuously improve your customer service strategies.
Seamless information integration is another key element. Eloquant integrates with existing information systems, ensuring all relevant customer data is readily accessible to agents. This allows for more personalized interactions and empowers agents to address customer needs more effectively. Additionally, Eloquant caters to a global audience with multilingual capabilities, helping you bridge language barriers and deliver exceptional service regardless of a customer’s location.
Found in these Categories
Best For
- Small Business
- Medium Business
- Large Enterprise
Eloquant Pricing
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Eloquant Features
- Alerts/Notifications
- Call Monitoring
- Call Routing
- Contact Management
- SIP Trunking
- Role-Based Permissions
- IVR/Voice Recognition
- Automated Routing
- Workflow Management
- Data Import/Export
- Call Recording
- Customizable Reports
- Conferencing
- Chat/Messaging
- Collaboration Tools
- Social Media Integration
- Campaign Management
- Voice Mail
- Progressive Dialer
- Multi-Channel Communication
- Live Chat
- Interaction Tracking
- Real Time Reporting
- Inbound Call Center
- Video Conferencing
- VoIP Connection
- Third-Party Integrations
- Email Management
- Call Scripting
- Computer Telephony Integration
- Agent Interface
- Call Reporting
- Call Tracking
- Activity Dashboard
- Real-Time Updates
- Performance Management
- On-Demand Recording
- Real Time Data
- Call Logging
- Call Center Management
- API
- Call List Management
- Automatic Call Distribution
- Real Time Analytics
- Mobile Access
- Call Transfer
- Call Disposition
- Caller ID
- Callback Scheduling
- Manual Dialer
- Activity Tracking
- Real-Time Monitoring
- Workforce Management
- Reporting & Statistics
- Reporting/Analytics
- Text to Speech
- Outbound Call Center
- Quality Management
- Chatbot
- SMS Messaging
- Communication Management
- Auto-Dialer
- Blended Call Center
- CRM
- Queue Management
- Contact Database
- VoIP
- Alerts/Escalation
- Monitoring
- For Cloud Phone Systems
- Customizable Caller ID
- Customer History
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Eloquant Company Details
Company Name
Eloquant
Headquarters
France
Website
eloquant.com
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